Alireza Mortezapour

Alireza Mortezapour, Giuliana Vitiello

Modern social robots can be considered the descendants of steam engines from the First Industrial Revolution (IR 1.0) and industrial robotic arms from the Third Industrial Revolution (IR 3.0). As some time has passed since the introduction of these robots during the Fourth Industrial Revolution (IR 4.0), challenges and issues in their interaction with humans have emerged, leading researchers to conclude that, like any other AI-based technology, these robots must also be human-centered to meet the needs of their users. This chapter aims to introduce humans and their needs in interactions with robots, ranging from short-term, one-on-one interactions (micro-level) to long-term, macro-level needs at the societal scale. Building upon the principles of human-centered AI, this chapter presents, for the first time, a new framework of human needs called the Dual Pyramid. This framework encompasses a comprehensive list of human needs in robot interactions, from the most fundamental, robot effectiveness to macro level requirements, such as the collaboration with robots in achieving the United Nations 17 Sustainable Development Goals.

Carmine Attanasio, Alireza Mortezapour

Background and aim: Considering the scope of the application of artificial intelligence beyond the field of computer science, one of the concerns of researchers is to provide quality explanations about the functioning of algorithms based on artificial intelligence and the data extracted from it. The purpose of the present study is to validate the Italian version of system causability scale (I-SCS) to measure the quality of explanations provided in a xAI. Method: For this purpose, the English version, initially provided in 2020 in coordination with the main developer, was utilized. The forward-backward translation method was applied to ensure accuracy. Finally, these nine steps were completed by calculating the content validity index/ratio and conducting cognitive interviews with representative end users. Results: The original version of the questionnaire consisted of 10 questions. However, based on the obtained indexes (CVR below 0.49), one question (Question 8) was entirely removed. After completing the aforementioned steps, the Italian version contained 9 questions. The representative sample of Italian end users fully comprehended the meaning and content of the questions in the Italian version. Conclusion: The Italian version obtained in this study can be used in future research studies as well as in the field by xAI developers. This tool can be used to measure the quality of explanations provided for an xAI system in Italian culture.