Darrell Reimer

Matthew Arnold, Jeffrey Boston, Michael Desmond et al.

Today's AI deployments often require significant human involvement and skill in the operational stages of the model lifecycle, including pre-release testing, monitoring, problem diagnosis and model improvements. We present a set of enabling technologies that can be used to increase the level of automation in AI operations, thus lowering the human effort required. Since a common source of human involvement is the need to assess the performance of deployed models, we focus on technologies for performance prediction and KPI analysis and show how they can be used to improve automation in the key stages of a typical AI operations pipeline.

Matthew Arnold, Rachel K. E. Bellamy, Michael Hind et al.

Accuracy is an important concern for suppliers of artificial intelligence (AI) services, but considerations beyond accuracy, such as safety (which includes fairness and explainability), security, and provenance, are also critical elements to engender consumers' trust in a service. Many industries use transparent, standardized, but often not legally required documents called supplier's declarations of conformity (SDoCs) to describe the lineage of a product along with the safety and performance testing it has undergone. SDoCs may be considered multi-dimensional fact sheets that capture and quantify various aspects of the product and its development to make it worthy of consumers' trust. Inspired by this practice, we propose FactSheets to help increase trust in AI services. We envision such documents to contain purpose, performance, safety, security, and provenance information to be completed by AI service providers for examination by consumers. We suggest a comprehensive set of declaration items tailored to AI and provide examples for two fictitious AI services in the appendix of the paper.