Maram Assi

Buthayna AlMulla, Maram Assi, Safwat Hassan

The release of ChatGPT in 2022 triggered a rapid surge in generative artificial intelligence mobile apps (Gen-AI apps). Despite widespread adoption, little is known about how end users perceive and evaluate these Gen-AI functionalities. We conduct a user-centered analysis of 1,035,342 reviews from 171 Gen-AI apps from the Google Play Store. We propose SARA (Selection, Acquisition, Refinement, and Analysis), a four-phase framework that leverages prompt-based LLMs for large-scale review analysis. We validate the reliability of LLM-based topic extraction and assignment using 4,353 manually evaluated reviews, achieving 91% accuracy with five-shot prompting and filtering of non-informative reviews. We identify the top ten topics (e.g., AI Performance and Emotional Connection) and perform a cross-platform comparison with Apple App Store reviews. Through qualitative analysis of 762 reviews, we uncover three opportunities (AI for Accessibility and Wellbeing, AI as a Collaborative Creative Tool, and AI Versatility) and three challenges (Managing User Expectations and AI Limitations, Balancing Content Moderation and Creative Freedom, and Strategic Integration of Gen-AI Features). Finally, we analyze temporal trends, revealing how user concerns shift as users mature. Our findings enable researchers and developers to better leverage the capabilities of Gen-AI apps and address potential challenges.

Maram Assi, Safwat Hassan, Ying Zou

The exponential growth of the mobile app market underscores the importance of constant innovation and rapid response to user demands. As user satisfaction is paramount to the success of a mobile application (app), developers typically rely on user reviews, which represent user feedback that includes ratings and comments to identify areas for improvement. However, the sheer volume of user reviews poses challenges in manual analysis, necessitating automated approaches. Existing automated approaches either analyze only the target apps reviews, neglecting the comparison of similar features to competitors or fail to provide suggestions for feature enhancement. To address these gaps, we propose a Large Language Model (LLM)-based Competitive User Review Analysis for Feature Enhancement) (LLM-Cure), an approach powered by LLMs to automatically generate suggestion s for mobile app feature improvements. More specifically, LLM-Cure identifies and categorizes features within reviews by applying LLMs. When provided with a complaint in a user review, LLM-Cure curates highly rated (4 and 5 stars) reviews in competing apps related to the complaint and proposes potential improvements tailored to the target application. We evaluate LLM-Cure on 1,056,739 reviews of 70 popular Android apps. Our evaluation demonstrates that LLM-Cure significantly outperforms the state-of-the-art approaches in assigning features to reviews by up to 13% in F1-score, up to 16% in recall and up to 11% in precision. Additionally, LLM-Cure demonstrates its capability to provide suggestions for resolving user complaints. We verify the suggestions using the release notes that reflect the changes of features in the target mobile app. LLM-Cure achieves a promising average of 73% of the implementation of the provided suggestions.

Maram Assi, Safwat Hassan, Ying Zou

Deep Learning (DL) frameworks play a critical role in advancing artificial intelligence, and their rapid growth underscores the need for a comprehensive understanding of software quality and maintainability. DL frameworks, like other systems, are prone to code clones. Code clones refer to identical or highly similar source code fragments within the same project or even across different projects. Code cloning can have positive and negative implications for software development, influencing maintenance, readability, and bug propagation. In this paper, we aim to address the knowledge gap concerning the evolutionary dimension of code clones in DL frameworks and the extent of code reuse across these frameworks. We empirically analyze code clones in nine popular DL frameworks, i.e., TensorFlow, Paddle, PyTorch, Aesara, Ray, MXNet, Keras, Jax and BentoML, to investigate (1) the characteristics of the long-term code cloning evolution over releases in each framework, (2) the short-term, i.e., within-release, code cloning patterns and their influence on the long-term trends, and (3) the file-level code clones within the DL frameworks. Our findings reveal that DL frameworks adopt four distinct cloning trends and that these trends present some common and distinct characteristics. For instance, bug-fixing activities persistently happen in clones irrespective of the clone evolutionary trend but occur more in the "Serpentine" trend. Moreover, the within release level investigation demonstrates that short-term code cloning practices impact long-term cloning trends. The cross-framework code clone investigation reveals the presence of functional and architectural adaptation file-level cross-framework code clones across the nine studied frameworks. We provide insights that foster robust clone practices and collaborative maintenance in the development of DL frameworks.

Amr Mohamed, Maram Assi, Mariam Guizani

Large language model assistants (LLM-assistants) present new opportunities to transform software development. Developers are increasingly adopting these tools across tasks, including coding, testing, debugging, documentation, and design. Yet, despite growing interest, there is no synthesis of how LLM-assistants affect software developer productivity. In this paper, we present a systematic literature review of 37 peer-reviewed studies published between January 2014 and December 2024 that examine this impact. Our analysis reveals that LLM-assistants offer both considerable benefits and critical risks. Commonly reported gains include minimized code search, accelerated development, and the automation of trivial and repetitive tasks. However, studies also highlight concerns around cognitive offloading, reduced team collaboration, and inconsistent effects on code quality. While the majority of studies (92%) adopt a multi-dimensional perspective by examining at least two SPACE dimensions, reflecting increased awareness of the complexity of developer productivity, only 14% extend beyond three dimensions, indicating substantial room for more integrated evaluations. Satisfaction, Performance, and Efficiency are the most frequently investigated dimensions, whereas Communication and Activity remain underexplored. Most studies are exploratory (64%) and methodologically diverse, but lack longitudinal and team-based evaluations. This review surfaces key research gaps and provides recommendations for future research and practice. All artifacts associated with this study are publicly available at https://zenodo.org/records/15788502.