Jason Flaks

Iroro Orife, Shane Walker, Jason Flaks

Traffic Pumping attacks are a form of high-volume SPAM that target telephone networks, defraud customers and squander telephony resources. One type of call in these attacks is characterized by very low-amplitude signal levels, notably below the auditory threshold. We propose a technique to classify so-called "dead air" or "silent" SPAM calls based on features derived from factorizing the caller audio spectrogram. We describe the algorithms for feature extraction and classification as well as our data collection methods and production performance on millions of calls per week.

Seongjun Hahm, Iroro Orife, Shane Walker et al.

In this paper, we describe recent performance improvements to the production Marchex speech recognition system for our spontaneous customer-to-business telephone conversations. In our previous work, we focused on in-domain language and acoustic model training. In this work we employ state-of-the-art semi-supervised lattice-free maximum mutual information (LF-MMI) training process which can supervise over full lattices from unlabeled audio. On Marchex English (ME), a modern evaluation set of conversational North American English, we observed a 3.3% (3.2% for agent, 3.6% for caller) reduction in absolute word error rate (WER) with 3x faster decoding speed over the performance of the 2017 production system. We expect this improvement boost Marchex Call Analytics system performance especially for natural language processing pipeline.

Shane Walker, Morten Pedersen, Iroro Orife et al.

For conversational large-vocabulary continuous speech recognition (LVCSR) tasks, up to about two thousand hours of audio is commonly used to train state of the art models. Collection of labeled conversational audio however, is prohibitively expensive, laborious and error-prone. Furthermore, academic corpora like Fisher English (2004) or Switchboard (1992) are inadequate to train models with sufficient accuracy in the unbounded space of conversational speech. These corpora are also timeworn due to dated acoustic telephony features and the rapid advancement of colloquial vocabulary and idiomatic speech over the last decades. Utilizing the colossal scale of our unlabeled telephony dataset, we propose a technique to construct a modern, high quality conversational speech training corpus on the order of hundreds of millions of utterances (or tens of thousands of hours) for both acoustic and language model training. We describe the data collection, selection and training, evaluating the results of our updated speech recognition system on a test corpus of 7K manually transcribed utterances. We show relative word error rate (WER) reductions of {35%, 19%} on {agent, caller} utterances over our seed model and 5% absolute WER improvements over IBM Watson STT on this conversational speech task.