Katharina Reinecke

Sebastin Santy, Jenny T. Liang, Ronan Le Bras et al. · allen-ai, cmu

Design biases in NLP systems, such as performance differences for different populations, often stem from their creator's positionality, i.e., views and lived experiences shaped by identity and background. Despite the prevalence and risks of design biases, they are hard to quantify because researcher, system, and dataset positionality is often unobserved. We introduce NLPositionality, a framework for characterizing design biases and quantifying the positionality of NLP datasets and models. Our framework continuously collects annotations from a diverse pool of volunteer participants on LabintheWild, and statistically quantifies alignment with dataset labels and model predictions. We apply NLPositionality to existing datasets and models for two tasks -- social acceptability and hate speech detection. To date, we have collected 16,299 annotations in over a year for 600 instances from 1,096 annotators across 87 countries. We find that datasets and models align predominantly with Western, White, college-educated, and younger populations. Additionally, certain groups, such as non-binary people and non-native English speakers, are further marginalized by datasets and models as they rank least in alignment across all tasks. Finally, we draw from prior literature to discuss how researchers can examine their own positionality and that of their datasets and models, opening the door for more inclusive NLP systems.

Inna Wanyin Lin, Lucille Njoo, Anjalie Field et al. · uw

Mental health stigma prevents many individuals from receiving the appropriate care, and social psychology studies have shown that mental health tends to be overlooked in men. In this work, we investigate gendered mental health stigma in masked language models. In doing so, we operationalize mental health stigma by developing a framework grounded in psychology research: we use clinical psychology literature to curate prompts, then evaluate the models' propensity to generate gendered words. We find that masked language models capture societal stigma about gender in mental health: models are consistently more likely to predict female subjects than male in sentences about having a mental health condition (32% vs. 19%), and this disparity is exacerbated for sentences that indicate treatment-seeking behavior. Furthermore, we find that different models capture dimensions of stigma differently for men and women, associating stereotypes like anger, blame, and pity more with women with mental health conditions than with men. In showing the complex nuances of models' gendered mental health stigma, we demonstrate that context and overlapping dimensions of identity are important considerations when assessing computational models' social biases.

Jillian Fisher, Shangbin Feng, Robert Aron et al. · uw

As modern large language models (LLMs) become integral to everyday tasks, concerns about their inherent biases and their potential impact on human decision-making have emerged. While bias in models are well-documented, less is known about how these biases influence human decisions. This paper presents two interactive experiments investigating the effects of partisan bias in LLMs on political opinions and decision-making. Participants interacted freely with either a biased liberal, biased conservative, or unbiased control model while completing these tasks. We found that participants exposed to partisan biased models were significantly more likely to adopt opinions and make decisions which matched the LLM's bias. Even more surprising, this influence was seen when the model bias and personal political partisanship of the participant were opposite. However, we also discovered that prior knowledge of AI was weakly correlated with a reduction of the impact of the bias, highlighting the possible importance of AI education for robust mitigation of bias effects. Our findings not only highlight the critical effects of interacting with biased LLMs and its ability to impact public discourse and political conduct, but also highlights potential techniques for mitigating these risks in the future.

Alice Gao, Andrew N. Meltzoff, Maarten Sap et al.

Despite a global user base adopting large language models (LLMs) for daily writing tasks, model suggestions tend to align with Western values. Research has shown users commonly accept a high fraction of these AI suggestions, homogenizing writing styles and rendering outputs more ``Western'' than intended. While this suggests a need to reduce AI reliance, it remains unknown what kind of interventions could achieve this. Can framing the AI with specific values, and comparing it to one's own, make users less susceptible to overreliance and support more unique writing? We tested this hypothesis in a between-subjects online experiment with Indian and American participants (n=149) in which they were asked to perform AI-supported writing tasks, either 1) without an intervention, 2) after seeing an overview of the AI's framed values, or 3) after seeing an overview of the AI's framed values compared to their own. Our results show that seeing the AI's framed values reduces AI reliance, i.e., the proportion of the final essay generated by the AI, by an average of 20\%. Additionally, when participants saw an overview of the AI's framed values (without comparison to their own values), the final essays contain more unique text than without intervention. Our findings emphasize the importance of educating users about potential value biases in AI, showing that raising awareness with a simple overview of values encourages users to personalize their writing.

Jiawen Stefanie Zhu, Katharina Reinecke, Tanushree Mitra

While multilingual users often switch between languages when seeking information, this process remains undersupported by current systems where information is typically siloed by language. Our formative study reveals that users' cross-language transitions are guided by their perceived value of switching to a language, a concept we formalize as language scent. Language scent extends Pirolli and Card's theory of information scent to multilingual scenarios by considering meta-level strategy formation when navigating between different languages. To support language scent, we designed Niffler, a search system that augments language scent and supports cross-language information navigation through contextual cues, in-situ tools, and reflection support. A lab study with 16 multilingual speakers showed that Niffler facilitated the formation and execution of exploratory and granular search strategies and leads to diverse information being gathered. Our findings establish language scent as a valuable lens on cross-language information seeking, highlighting language's role in enabling access to broader information and offering concrete implications for the design of multilingual search systems.

Donghoon Shin, Alice Gao, Rock Yuren Pang et al.

Generative AI is known for its tendency to homogenize, often reproducing dominant style conventions found in training data. However, it remains unclear how these homogenizing effects extend to complex structural tasks like web design. As lay creators increasingly turn to LLMs to 'vibe-code' websites -- prompting for aesthetic and functional goals rather than writing code -- they may inadvertently narrow the diversity of their designs, and limit creative expression throughout the internet. In this paper, we interrogate the possibility of design homogenization in web vibe coding. We first characterize the vibe coding lifecycle, pinpointing stages where homogenization risks may arise. We then conduct a sociotechnical risk analysis unpacking the potential harms of web vibe coding and their interaction with design homogenization. We identify that the push for frictionless generation can exacerbate homogenization and its harms. Finally, we propose a mitigation framework centered on the idea of productive friction. Through case studies at the micro, meso, and macro levels, we show how centering productive friction can empower creators to challenge default outputs and preserve diverse expression in AI-mediated web design.

Rock Yuren Pang, Sebastin Santy, René Just et al. · uw

Digital technologies have positively transformed society, but they have also led to undesirable consequences not anticipated at the time of design or development. We posit that insights into past undesirable consequences can help researchers and practitioners gain awareness and anticipate potential adverse effects. To test this assumption, we introduce BLIP, a system that extracts real-world undesirable consequences of technology from online articles, summarizes and categorizes them, and presents them in an interactive, web-based interface. In two user studies with 15 researchers in various computer science disciplines, we found that BLIP substantially increased the number and diversity of undesirable consequences they could list in comparison to relying on prior knowledge or searching online. Moreover, BLIP helped them identify undesirable consequences relevant to their ongoing projects, made them aware of undesirable consequences they "had never considered," and inspired them to reflect on their own experiences with technology.

Abhinav Rao, Akhila Yerukola, Vishwa Shah et al. · allen-ai, cmu

To be effectively and safely deployed to global user populations, large language models (LLMs) may need to adapt outputs to user values and cultures, not just know about them. We introduce NormAd, an evaluation framework to assess LLMs' cultural adaptability, specifically measuring their ability to judge social acceptability across varying levels of cultural norm specificity, from abstract values to explicit social norms. As an instantiation of our framework, we create NormAd-Eti, a benchmark of 2.6k situational descriptions representing social-etiquette related cultural norms from 75 countries. Through comprehensive experiments on NormAd-Eti, we find that LLMs struggle to accurately judge social acceptability across these varying degrees of cultural contexts and show stronger adaptability to English-centric cultures over those from the Global South. Even in the simplest setting where the relevant social norms are provided, the best LLMs' performance (< 82\%) lags behind humans (> 95\%). In settings with abstract values and country information, model performance drops substantially (< 60\%), while human accuracy remains high (> 90\%). Furthermore, we find that models are better at recognizing socially acceptable versus unacceptable situations. Our findings showcase the current pitfalls in socio-cultural reasoning of LLMs which hinder their adaptability for global audiences.

Alice Gao, Weixi Tong, Rishab Vempati et al.

Usability testing with experts and potential users can assess the effectiveness, efficiency, and user satisfaction of graphical user interfaces (GUIs) but doing so remains a costly and time-intensive process. Prior work has used computer use agents (CUAs) and other generative agents that can simulate user interactions and preference, but we show that agents still struggle to provide accurate usability assessments. In this work, we present a novel machine learning method that operationalizes a computational definition of usability to train CUAs to assess GUI usability by i) prioritizing important interaction flows, ii) executing them through human-like interactions, and iii) predicting a learned numerical usability score. We train a computer use agent, uxCUA, with our algorithm on a large-scale dataset of fully interactive user interfaces (UIs) paired with usability labels and human preferences. We show that uxCUA outperforms larger models in accurate usability assessments and produces realistic critiques of both synthetic and real UIs. More broadly, our work aims to build a principled, data-driven foundation for automated usability assessment in HCI.

Rock Yuren Pang, K. J. Kevin Feng, Shangbin Feng et al. · uw

The output quality of large language models (LLMs) can be improved via "reasoning": generating segments of chain-of-thought (CoT) content to further condition the model prior to producing user-facing output. While these chains contain valuable information, they are verbose and lack explicit organization, making them tedious to review. Moreover, they lack opportunities for user feedback, such as to remove unwanted considerations, add desired ones, or clarify unclear assumptions. We introduce Interactive Reasoning, an interaction design that visualizes chain-of-thought outputs as a hierarchy of topics and enables user review and modification. We implement interactive reasoning in Hippo, a prototype for AI-assisted decision making in the face of uncertain trade-offs. In a user study with 16 participants, we find that interactive reasoning in Hippo allows users to quickly identify and interrupt erroneous generations, efficiently steer the model towards customized responses, and better understand both model reasoning and model outputs. Our work contributes to a new paradigm that incorporates user oversight into LLM reasoning processes.

Nigini Oliveira, Jasmine Li, Koosha Khalvati et al.

Constructing a universal moral code for artificial intelligence (AI) is difficult or even impossible, given that different human cultures have different definitions of morality and different societal norms. We therefore argue that the value system of an AI should be culturally attuned: just as a child raised in a particular culture learns the specific values and norms of that culture, we propose that an AI agent operating in a particular human community should acquire that community's moral, ethical, and cultural codes. How AI systems might acquire such codes from human observation and interaction has remained an open question. Here, we propose using inverse reinforcement learning (IRL) as a method for AI agents to acquire a culturally-attuned value system implicitly. We test our approach using an experimental paradigm in which AI agents use IRL to learn different reward functions, which govern the agents' moral values, by observing the behavior of different cultural groups in an online virtual world requiring real-time decision making. We show that an AI agent learning from the average behavior of a particular cultural group can acquire altruistic characteristics reflective of that group's behavior, and this learned value system can generalize to new scenarios requiring altruistic judgments. Our results provide, to our knowledge, the first demonstration that AI agents could potentially be endowed with the ability to continually learn their values and norms from observing and interacting with humans, thereby becoming attuned to the culture they are operating in.

Eunice Jun, Maureen Daum, Jared Roesch et al.

Though statistical analyses are centered on research questions and hypotheses, current statistical analysis tools are not. Users must first translate their hypotheses into specific statistical tests and then perform API calls with functions and parameters. To do so accurately requires that users have statistical expertise. To lower this barrier to valid, replicable statistical analysis, we introduce Tea, a high-level declarative language and runtime system. In Tea, users express their study design, any parametric assumptions, and their hypotheses. Tea compiles these high-level specifications into a constraint satisfaction problem that determines the set of valid statistical tests, and then executes them to test the hypothesis. We evaluate Tea using a suite of statistical analyses drawn from popular tutorials. We show that Tea generally matches the choices of experts while automatically switching to non-parametric tests when parametric assumptions are not met. We simulate the effect of mistakes made by non-expert users and show that Tea automatically avoids both false negatives and false positives that could be produced by the application of incorrect statistical tests.