Thomas D. LaToza

David Porfirio, Ian McDermott, Hsin-Mei Chen et al.

Robots are increasingly present in human spaces, such as for conducting deliveries in hospitals, interacting with visitors at museums, and stocking items in warehouses. To ensure the seamless integration of robots into these spaces, a new role in human-robot interaction is emerging - the robot wrangler, namely an individual who is responsible for setting up, overseeing, and troubleshooting the robot. To understand the needs of this stakeholder, we conducted a scoping review that uncovered a typology of robot wrangling across the research literature, and discovered that wrangling is an umbrella term that collapses a highly complex and heterogeneous space of activities, often rendering this labor difficult to characterize and support. To further clarify and understand robot wrangling, we then reflected on our own firsthand and imagined experiences as robot wranglers within our own respective domains. Guided by the scoping review and our reflections, we devise a series of design implications for supporting wranglers directly as individuals and as members of a wider service ecology.

Abdulaziz Alaboudi, Thomas D. LaToza

In live-streamed programming, developers broadcast their development work on open source projects using streaming media such as YouTube or Twitch. Sessions are first announced by a developer acting as the streamer, inviting other developers to join and interact as watchers using chat. To better understand the characteristics, motivations, and challenges in live-streamed programming, we analyzed 20 hours of live-streamed programming videos and surveyed 7 streamers about their experiences. The results reveal that live-streamed programming shares some of the characteristics and benefits of pair programming, but differs in the nature of the relationship between the streamer and watchers. We also found that streamers are motivated by knowledge sharing, socializing, and building an online identity, but face challenges with tool limitations and maintaining engagement with watchers. We discuss the implications of these findings, identify limitations with current tools, and propose design recommendations for new forms of tools to better supporting live-streamed programming.

Abdulaziz Alaboudi, Thomas D. LaToza

Software engineering has long studied how software developers work, building a body of work which forms the foundation of many software engineering best practices, tools, and theories. Recently, some developers have begun recording videos of themselves engaged in programming tasks contributing to open source projects, enabling them to share knowledge and socialize with other developers. We believe that these videos offer an important opportunity for both software engineering research and education. In this paper, we discuss the potential use of these videos as well as open questions for how to best enable this envisioned use. We propose creating a central repository of programming videos, enabling analyzing and annotating videos to illustrate specific behaviors of interest such as asking and answering questions, employing strategies, and software engineering theories. Such a repository would offer an important new way in which both software engineering researchers and students can understand how software developers work.

Abdulaziz Alaboudi, Thomas D. LaToza

As developers program and debug, they continuously edit and run their code, a behavior known as edit-run cycles. While techniques such as live programming are intended to support this behavior, little is known about the characteristics of edit-run cycles themselves. To bridge this gap, we analyzed 28 hours of programming and debugging work from 11 professional developers which encompassed over three thousand development activities. We mapped activities to edit or run steps, constructing 581 debugging and 207 programming edit-run cycles. We found that edit-run cycles are frequent. Developers edit and run the program, on average, 7 times before fixing a defect and twice before introducing a defect. Developers waited longer before again running the program when programming than debugging, with a mean cycle length of 3 minutes for programming and 1 minute for debugging. Most cycles involved an edit to a single file after which a developer ran the program to observe the impact on the final output. Edit-run cycles which included activities beyond edit and run, such as navigating between files, consulting resources, or interacting with other IDE features, were much longer, with a mean length of 5 minutes, rather than 1.5 minutes. We conclude with a discussion of design recommendations for tools to enable more fluidity in edit-run cycles.

Abdulaziz Alaboudi, Thomas D. LaToza

Many studies have long investigated how developers debug, shaping our understanding of debugging and helping motivate the creation of more effective tools. However, less is known about the typical progression of debugging in real world settings. In this study, we focus on characterizing debugging episodes from the moment at which developers first encounter a defect to the moment at which it is resolved. We investigate the typical duration and frequency of debugging episodes and the typical activities which occur. We observed developers by watching professional developers at work in live-streamed programming sessions. Using this data source, we curated 15 sessions in which 11 professional developers worked for 30 hours. We then systematically coded the debugging episodes and activities that occurred within these videos, yielding a dataset of 2137 debugging activities and 1407 programming activities. We found that debugging was frequent, even in programming work, occurring once every eight minutes. Debugging episodes vary greatly in time, with most being less than a few minutes and a few as more than 100 minutes. However, most debugging time is spent in long debugging episodes. We found no single activity that dominated debugging time, and long debugging episodes often involved many diverse activities. Finally, we found that,in terms of the activities developers did, programming and debugging were remarkably similar, particularly in the frequency of editing and browsing code.

Shinobu Saito, Yukako Iimura, Emad Aghayi et al.

A critical issue in software development projects in IT service companies is finding the right people at the right time. By enabling assignments of tasks to people to be more fluid, the use of crowdsourcing approaches within a company offers a potential solution to this challenge. Inside a company, as multiple system development projects are ongoing separately, developers with slack time on one project might use this time to contribute to other projects. In this paper, we report on a case study of the application of crowdsourcing within an industrial web application system development project in a large telecommunications company. Developers worked with system specifications which were organized into a set of microtasks, offering a set of short and self-contained descriptions. When crowd workers in other projects had slack time, they fetched and completed microtasks. Our results offer initial evidence for the potential value of microtask programming in increasing the fluidity of team assignments within a company. Crowd contributors to the project were able to onboard and contribute to a new project in less than 2 hours. After onboarding, the crowd workers were together able to successfully implement a small program which contained only a small number of defects. Interview and survey data gathered from project participants revealed that crowd workers reported that they perceived onboarding costs to be reduced and did not experience issues with the reduced face to face communication, but experienced challenges with motivation.

Kartik Chugh, Andrea Y. Solis, Thomas D. LaToza

Developers authoring HTML documents define elements following patterns which establish and reflect the visual structure of a document, such as making all images in a footer the same height by applying a class to each. To surface these patterns to developers and support developers in authoring consistent with these patterns, we propose a mixed human-AI technique for creating code patterns. Patterns are first learned from individual HTML documents through a decision tree, generating a representation which developers may view and edit. Code patterns are used to offer developers autocomplete suggestions, list examples, and flag violations. To evaluate our technique, we conducted a user study in which 24 participants wrote, edited, and corrected HTML documents. We found that our technique enabled developers to edit and correct documents more quickly and create, edit, and correct documents more successfully.

Sahar Mehrpour, Thomas D. LaToza, Hamed Sarvari

Good documentation offers the promise of enabling developers to easily understand design decisions. Unfortunately, in practice, design documents are often rarely updated, becoming inaccurate, incomplete, and untrustworthy. A better solution is to enable developers to write down design rules which are checked against code for consistency. But existing rule checkers require learning specialized query languages or program analysis frameworks, creating a barrier to writing project-specific rules. We introduce two new techniques for authoring design rules: snippet-based authoring and semi-natural-language authoring. In snippet-based authoring, developers specify characteristics of elements to match by writing partial code snippets. In semi-natural language authoring, a textual representation offers a representation for understanding design rules and resolving ambiguities. We implemented these approaches in RulePad. To evaluate RulePad, we conducted a between-subjects study with 14 participants comparing RulePad to the PMD Designer, a utility for writing rules in a popular rule checker. We found that those with RulePad were able to successfully author 13 times more query elements in significantly less time and reported being significantly more willing to use RulePad in their everyday work.

Abdulaziz Alaboudi, Thomas D. LaToza

As developers debug, developers formulate hypotheses about the cause of the defect and gather evidence to test these hypotheses. To better understand the role of hypotheses in debugging, we conducted two studies. In a preliminary study, we found that, even with the benefit of modern internet resources, incorrect hypotheses can cause developers to investigate irrelevant information and block progress. We then conducted a controlled experiment where 20 developers debugged and recorded their hypotheses. We found that developers have few hypotheses, two per defect. Having a correct hypothesis early strongly predicted later success. We also studied the impact of two debugging aids: fault locations and potential hypotheses. Offering fault locations did not help developers formulate more correct hypotheses or debug more successfully. In contrast, offering potential hypotheses made developers six times more likely to succeed. These results demonstrate the potential of future debugging tools that enable finding and sharing relevant hypotheses.

Thomas D. LaToza, Maryam Arab, Dastyni Loksa et al.

Software developers solve a diverse and wide range of problems. While software engineering research often focuses on tools to support this problem solving, the strategies that developers use to solve problems are at least as important. In this paper, we offer a novel approach for enabling developers to follow explicit programming strategies that describe how an expert tackles a common programming problem. We define explicit programming strategies, grounding our definition in prior work both within software engineering and in other professions which have adopted more explicit procedures for problem solving. We then present a novel notation called Roboto and a novel StrategyTracker tool that explicitly represents programming strategies and frame executing strategies as a collaborative effort between human abilities to make decisions and computer abilities to structure process and persist information. Ina formative evaluation, 28 software developers of varying expertise completed a design task and a debugging task. We found that, compared to developers who are free to choose their strategies, developers gave explicit strategies experienced their work as more organized, systematic, and predictable, but also more constrained. Developers using explicit strategies were objectively more successful at the design and debugging tasks. We discuss the implications of Roboto and these findings, envisioning a thriving ecosystem of explicit strategies that accelerate and improve developers programming problem solving.

Emad Aghayi, Thomas D. LaToza, Paurav Surendra et al.

Key to the effectiveness of crowdsourcing approaches for software engineering is workflow design, describing how complex work is organized into small, relatively independent microtasks. In this paper, we introduce a Behavior-Driven Development (BDD) workflow for accomplishing programming work through self-contained microtasks, implemented as a preconfigured environment called Crowd Microservices. In our approach, a client, acting on behalf of a software team, describes a microservice as a set of endpoints with paths, requests, and responses. A crowd then implements the endpoints, identifying individual endpoint behaviors which they test, implement, and debug, creating new functions and interacting with persistence APIs as needed. To evaluate our approach, we conducted a feasibility study in which a small crowd worked to implement a small ToDo microservice. The crowd created an implementation with only four defects, completing 350 microtasks and implementing 13 functions. We discuss the implications of these findings for incorporating crowdsourced programming contributions into traditional software projects.