Huseyin Dogan

Emmanuel Oluwatosin Oluokun, Festus Fatai Adedoyin, Huseyin Dogan et al.

User Experience Research (UXR) in a legal and regulatory contexts presents unique challenges that require specialised approaches to protect vulnerable populations whilst generating actionable insights. Digital consultation, appointment booking, and medication delivery platforms show promise for extending care access; however, their real-world effectiveness is curtailed by an absence of theoretically grounded user experience research (UXR) methodologies that adequately account for the psychosocial conditions of these populations. This paper introduces a Generative AI-augmented UXR methodology, grounded in the UXR Point of View (PoV) Playbook, to guide the design of psychologically safe, low-cognitive-load digital health interventions for MSM and transgender individuals living with HIV/AIDS in Nigeria. Drawing from empirical research involving co-design workshops, thematic analysis, and requirements engineering, the methodology is operationalised through a four-stage UXR process encompassing AI-supported hypothesis generation, foundational planning, insight generation via Building Blocks, and the construction of stakeholder-specific PoV narratives. This process results in ten theory-informed UXR Play Cards that translate psychological mechanisms and empirical findings into actionable design guidance. Each play contains actionable tasks, AI-augmented approaches, and ethical guardrails tailored for research with marginalised populations. The output is a set of ten theory-informed UXR Play Cards translating psychological insight and empirical evidence into actionable design guidance. The core contribution is a replicable, stigma-aware, and privacy-centred framework for responsible GenAI use in UXR practice, advancing human-centred digital health design for marginalised communities.

Abiodun Adedeji, Huseyin Dogan, Festus Adedoyin et al.

User Experience Research (UXR) Points of View (POVs) distil complex and often fragmented research evidence into actionable perspectives that guide how teams interpret user needs, frame design decisions, and align stakeholders. Although POVs are widely used in industry practice, there are few published examples that explicitly document how POVs are constructed, particularly in culturally sensitive and low-resource contexts. This paper presents an exemplar case study demonstrating how a culturally grounded, AI-augmented UXR POV was developed to inform TeleDeCa, a telemedicine dementia care framework for family caregivers in Nigeria. Building on the UXR POV Playbook and pyramid framework, we illustrate how mixed-methods research, hypothesis generation, and ontology-based modelling can be combined to form a defensible POV without requiring a fully finalised system or validated outcomes. Generative AI (GenAI) is integrated across the UXR POV framework as a bounded research collaborator, supporting synthesis, hypothesis exploration, and narrative construction while preserving human judgment, ethical accountability, and cultural sensitivity. The contribution of this paper lies in the extraction of reusable Play Cards and a Play that extend the UXR POV Playbook and serve as exemplar material for the CHI 2026 workshop on developing AI-powered UXR POVs.

Melike Akca, Mona Giff, Deniz Cetinkaya et al.

Attention-deficit/hyperactivity disorder (ADHD) is a psychiatric disorder which presents itself in individuals through patterns of developmentally inappropriate levels of inattentiveness, hyperactivity, and impulsivity, with difficulties in decision making and emotional regulation (ER). Although digital and AI-based interventions have expanded access to ER support, many existing systems remain limited by weak theoretical integration, insufficient accommodation of neurodiversity, and a lack of structured user experience research (UXR) methodologies, that bridge psychological insight with design practice. This paper introduces a Generative AI-augmented UXR methodology, grounded in the UXR Point of View (PoV) Playbook, to support the design of emotionally intelligent and Neuroinclusive digital ER interventions for adults with ADHD. The approach integrates empirical evidence with established psychological frameworks Dialectical Behaviour Therapy (DBT), Self-Determination Theory (SDT), and the COM-B behavioural model and leverages Generative AI as a co-analytic tool to support synthesis, hypothesis formation, and design articulation. The methodology is operationalized through a four-stage UXR process encompassing AI-supported hypothesis generation, foundational planning, insight generation via Building Blocks, and the construction of stakeholder-specific PoV narratives. This process results in a set of ten theory informed UXR Play Cards that translate psychological mechanisms and empirical findings into actionable design guidance. The primary contribution of this work is a replicable, bias-aware framework for integrating Generative AI into UXR practice, advancing human-centred and Neuroinclusive approaches to digital mental health design.

Olumuyiwa Ayorinde, Huseyin Dogan, Festus Adedoyin et al.

This paper investigates how User Experience Research (UXR) methods can be combined with AI-supported analysis to develop clearer design direction for digital wellbeing interventions targeting Emergency and Public Safety Personnel (EPSP). EPSP work in high-stress, shift-based environments where cognitive fatigue and unpredictable schedules reduce engagement with conventional wellbeing tools. Using the UXR Point-of-View (PoV) framework, this study applied an AI-supported literature analysis process to identify recurring psychological, behavioural, and design patterns. Behaviour Change Techniques and Persuasive Technology principles were integrated throughout interpretation to connect evidence with practical design reasoning. The process resulted in a UXR PoV Pyramid, nine UXR Play Cards, and stakeholder focused PoV narratives. Findings show that effective wellbeing systems for EPSP must minimise cognitive effort, adapt to operational context, and prioritise psychological safety. The work demonstrates how AI can assist large-scale evidence interpretation while human researchers maintain responsibility for contextual judgement and design direction.

Fatima Ahmad Muazu, Festus Adedoyin, Huseyin Dogan et al.

This study investigates how UX research (UXR) principles, combined with Large Language Model (LLM)-supported analysis, can be used to improve the quality of requirements for mobile learning systems designed for learners with cognitive disabilities. Using the UXR Point-of-View (PoV) pyramid as a methodological framework, the study progressed through four stages: foundational structuring of psychological, behavioral, and design layers; structured validation using the DeLone and McLean Information Systems Success Model and Quality Function Deployment (QFD); insight consolidation through the development of nine Cognitive Accessibility UXR Play Cards; and stakeholder-specific PoV articulation to support interdisciplinary communication. LLM-supported synthesis was integrated to assist in theme clustering, requirement refinement, and hypothesis formulation under human oversight. Findings suggest that many usability and engagement challenges in mobile learning originate from ambiguous or under-specified requirements rather than interface design alone. By embedding cognitive accessibility principles into measurable and technically traceable requirements, the proposed Cognitive Accessibility UXR Playbook provides a structured pathway for aligning theory, system architecture, and stakeholder strategy.

Festus Fatai Adedoyin, Huseyin Dogan, Melike Akca et al.

Rising household debt and cost-of-living pressures in the United Kingdom have intensified the role of AI-driven financial technologies in mediating credit assessment, repayment structuring, and debt support services. These systems increasingly shape consequential financial decisions, yet they operate within complex socio-technical environments characterised by regulatory constraint, algorithmic opacity, and heightened vulnerability risk. User Experience Research (UXR) Points of View (PoVs) are critical in translating heterogeneous research evidence into strategic direction for product and governance decisions. However, the existing UXR PoV framework was not designed for AI-mediated financial systems where interpretability, fairness, and accountability are central. This paper extends the UXR PoV pyramid into an AI-augmented methodological framework for Human-Centred AI debt management technologies in the UK financial services context. We formalise (1) an AI-Augmented PoV Pyramid, (2) a structured prompt architecture for synthesis and hypothesis generation, and (3) an AI-enabled Playbook Card system that embeds Generative AI into UXR workflows while preserving traceability and ethical oversight. Generative AI is positioned not as an analytic authority, but as an epistemic support mechanism subject to human validation and regulatory awareness. By grounding the framework in debt management technologies, including affordability assessment, repayment planning, and financial stress prediction systems, this work advances UXR methodology for high-stakes financial AI environments and contributes to the evolution of responsible, AI-powered UXR practice within the CHI community.

Mona Giff, Stephen Giff, Huseyin Dogan

User Experience Research (UXR) is currently undergoing a transition from traditional usability testing towards design-led and data-driven approaches, yet it faces an identity crisis due to a lack of methodological grounding in UXR and time-intensive methodologies which often lag behind product decision cycles. To address this, the UXR Point of View (PoV) framework formalises the UXR process by transitioning from raw data collection to forming an evidence-based PoV which drives strategic product impact. Furthermore, the use of GenAI in UXR has been investigated, but researchers often face increased work intensity when using GenAI, attributed to time spent on prompt engineering, data cleaning, and verification of AI outputs. This paper proposes and evaluates a formalised methodology for leveraging GenAI, specifically Google's NotebookLM, to augment the UXR PoV process. The methodology consists of five prompts across four stages: (1) leveraging the framework, (2) establishing roadmaps, (3) applying best-practices, and (4) crafting PoV narratives; and was tested on eleven UXR papers. Results showed that by using the proposed methodology, NotebookLM successfully leveraged the UXR PoV framework across all stages of PoV creation. These findings demonstrate that NotebookLM can serve as an effective collaborative partner in UXR, so long as it is provided with sufficient context and specific prompting.

Paul Whittington, Huseyin Dogan, Nan Jiang et al.

The SmartAbility Android Application recommends Assistive Technology (AT) for people with reduced physical ability, by focusing on the actions (abilities) that can be performed independently. The Application utilises built-in sensor technologies in Android devices to detect user abilities, including head and limb movements, speech and blowing. The Application was evaluated by 18 participants with varying physical conditions and assessed through the System Usability Scale (SUS) and NASA Task Load Index (TLX). The Application achieved a SUS score of 72.5 (indicating 'Good Usability') with low levels of Temporal Demand and Frustration and medium levels of Mental Demand, Physical Demand and Effort. It is anticipated that the SmartAbility Application will be disseminated to the AT domain, to improve quality of life for people with reduced physical ability.