Daniel Mwesigwa

Daniel Mwesigwa, Steven J. Jackson

This chapter develops the concept of moral orders of repair, defined as the specific norms, rules, values, and expectations that structure and support joint work and exchange in repair worlds and other spheres of collaborative practice. Drawing on ethnographic fieldwork in mobile phone and computing repair markets in Kampala, Uganda, we identify three key dimensions of moral orders: fair exchange, collaboration across hierarchy, and relational accountability. We show how moral orders provide a detailed specification of informal rules gestured as implicit in moral economies, and how these rules inform the practical and ethical work of repair.

Daniel Mwesigwa

AI is flattening culture. Evaluations of "culture" are showing the myriad ways in which large AI models are homogenizing language and culture, averaging out rich linguistic differences into generic expressions. I call this phenomenon "softmaxing culture,'' and it is one of the fundamental challenges facing AI evaluations today. Efforts to improve and strengthen evaluations of culture are central to the project of cultural alignment in large AI systems. This position paper argues that machine learning (ML) and human-computer interaction (HCI) approaches to evaluation are limited. I propose two key conceptual shifts. First, instead of asking "what is culture?" at the start of system evaluations, I propose beginning with the question: "when is culture?" Second, while I acknowledge the philosophical claim that cultural universals exist, the challenge is not simply to describe them, but to situate them in relation to their particulars. Taken together, these conceptual shifts invite evaluation approaches that move beyond technical requirements toward perspectives that are more responsive to the complexities of culture.