Gillian Oliver

Rifat Ara Shams, Mojtaba Shahin, Gillian Oliver et al.

Given the ubiquity of mobile applications (apps) in daily lives, understanding and reflecting end-users' human values (e.g., transparency, privacy, social recognition etc.) in apps has become increasingly important. Violations of end users' values by software applications have been reported in the media and have resulted in a wide range of difficulties for end users. Value violations may bring more and lasting problems for marginalized and vulnerable groups of end-users. This research aims to understand the extent to which the values of Bangladeshi female farmers, marginalized and vulnerable end-users, who are less studied by the software engineering community, are reflected in agriculture apps in Bangladesh. Further to this, we aim to identify possible strategies to embed their values in those apps. To this end, we conducted a mixed-methods empirical study consisting of 13 interviews with app practitioners and four focus groups with 20 Bangladeshi female farmers. The accumulated results from the interviews and focus groups identified 22 values of Bangladeshi female farmers, which the participants expect to be reflected in the agriculture apps. Among these 22 values, 15 values (e.g., accuracy, independence) are already reflected and 7 values (e.g., accessibility, pleasure) are ignored/violated in the existing agriculture apps. We also identified 14 strategies (e.g., "applying human-centered approaches to elicit values", "establishing a dedicated team/person for values concerns") to address Bangladeshi female farmers' values in agriculture apps.

Waqar Hussain, Mojtaba Shahin, Rashina Hoda et al.

Agile methods are predominantly focused on delivering business values. But can Agile methods be adapted to effectively address and deliver human values such as social justice, privacy, and sustainability in the software they produce? Human values are what an individual or a society considers important in life. Ignoring these human values in software can pose difficulties or risks for all stakeholders (e.g., user dissatisfaction, reputation damage, financial loss). To answer this question, we selected the Scaled Agile Framework (SAFe), one of the most commonly used Agile methods in the industry, and conducted a qualitative case study to identify possible intervention points within SAFe that are the most natural to address and integrate human values in software. We present five high-level empirically-justified sets of interventions in SAFe: artefacts, roles, ceremonies, practices, and culture. We elaborate how some current Agile artefacts (e.g., user story), roles (e.g., product owner), ceremonies (e.g., stand-up meeting), and practices (e.g., business-facing testing) in SAFe can be modified to support the inclusion of human values in software. Further, our study suggests new and exclusive values-based artefacts (e.g., legislative requirement), ceremonies (e.g., values conversation), roles (e.g., values champion), and cultural practices (e.g., induction and hiring) to be introduced in SAFe for this purpose. Guided by our findings, we argue that existing Agile methods can account for human values in software delivery with some evolutionary adaptations.

Harsha Perera, Arif Nurwidyantoro, Waqar Hussain et al.

Failure to account for human values in software (e.g., equality and fairness) can result in user dissatisfaction and negative socio-economic impact. Engineering these values in software, however, requires technical and methodological support throughout the development life cycle. This paper investigates to what extent software engineering (SE) research has considered human values. We investigate the prevalence of human values in recent (2015 - 2018) publications at some of the top-tier SE conferences and journals. We classify SE publications, based on their relevance to different values, against a widely used value structure adopted from social sciences. Our results show that: (a) only a small proportion of the publications directly consider values, classified as relevant publications; (b) for the majority of the values, very few or no relevant publications were found; and (c) the prevalence of the relevant publications was higher in SE conferences compared to SE journals. This paper shares these and other insights that motivate research on human values in software engineering.