Michelle Zhou

2papers

2 Papers

MMAug 6, 2019Code
Report of 2017 NSF Workshop on Multimedia Challenges, Opportunities and Research Roadmaps

Shih-Fu Chang, Alex Hauptmann, Louis-Philippe Morency et al.

With the transformative technologies and the rapidly changing global R&D landscape, the multimedia and multimodal community is now faced with many new opportunities and uncertainties. With the open source dissemination platform and pervasive computing resources, new research results are being discovered at an unprecedented pace. In addition, the rapid exchange and influence of ideas across traditional discipline boundaries have made the emphasis on multimedia multimodal research even more important than before. To seize these opportunities and respond to the challenges, we have organized a workshop to specifically address and brainstorm the challenges, opportunities, and research roadmaps for MM research. The two-day workshop, held on March 30 and 31, 2017 in Washington DC, was sponsored by the Information and Intelligent Systems Division of the National Science Foundation of the United States. Twenty-three (23) invited participants were asked to review and identify research areas in the MM field that are most important over the next 10-15 year timeframe. Important topics were selected through discussion and consensus, and then discussed in depth in breakout groups. Breakout groups reported initial discussion results to the whole group, who continued with further extensive deliberation. For each identified topic, a summary was produced after the workshop to describe the main findings, including the state of the art, challenges, and research roadmaps planned for the next 5, 10, and 15 years in the identified area.

HCApr 10, 2021
Designing Effective Interview Chatbots: Automatic Chatbot Profiling and Design Suggestion Generation for Chatbot Debugging

Xu Han, Michelle Zhou, Matthew Turner et al.

Recent studies show the effectiveness of interview chatbots for information elicitation. However, designing an effective interview chatbot is non-trivial. Few tools exist to help designers design, evaluate, and improve an interview chatbot iteratively. Based on a formative study and literature reviews, we propose a computational framework for quantifying the performance of interview chatbots. Incorporating the framework, we have developed iChatProfile, an assistive chatbot design tool that can automatically generate a profile of an interview chatbot with quantified performance metrics and offer design suggestions for improving the chatbot based on such metrics. To validate the effectiveness of iChatProfile, we designed and conducted a between-subject study that compared the performance of 10 interview chatbots designed with or without using iChatProfile. Based on the live chats between the 10 chatbots and 1349 users, our results show that iChatProfile helped the designers build significantly more effective interview chatbots, improving both interview quality and user experience.