João Guerreiro

Letícia Seixas Pereira, José Coelho, André Rodrigues et al.

User-generated content plays a key role in social networking, allowing a more active participation, socialisation, and collaboration among users. In particular, media content has been gaining a lot of ground, allowing users to express themselves through different types of formats such as images, GIFs and videos. The majority of this growing type of online content remains inaccessible to a part of the population, despite available tools to mitigate this source of exclusion. We sought to understand how people are perceiving these online contents in their networks and how to support tools are being used. To do so, we performed an online survey of 258 social network users and a follow-up interview conducted with 20 of them - 7 of them self-reporting blind and 13 sighted users without a disability. Results show how the different approaches being employed by major platforms are still not sufficient to properly address this issue. Our findings reveal that mainstream users are not aware of the possibility and the benefits of adopting accessible practices. From the general perspectives of end-users experiencing accessible practices, concerning barriers encountered, and motivational factors, we also discuss further approaches to create more user engagement and awareness.

André Rodrigues, Hugo Nicolau, Kyle Montague et al.

Blind people face significant challenges when using smartphones. The focus on improving non-visual mobile accessibility has been at the level of touchscreen access. Our research investigates the challenges faced by blind people in their everyday usage of mobile phones. In this paper, we present a set of studies performed with the target population, novices and experts, using a variety of methods, targeted at identifying and verifying challenges; and coping mechanisms. Through a multiple methods approach we identify and validate challenges locally with a diverse set of user expertise and devices, and at scale through the analyses of the largest Android and iOS dedicate forums for blind people. We contribute with a prioritized corpus of smartphone challenges for blind people, and a discussion on a set of directions for future research that tackle the open and often overlooked challenges.

Hugo Nicolau, João Guerreiro, Tiago Guerreiro

Mobile devices gather the communication capabilities as no other gadget. Plus, they now comprise a wider set of applications while still maintaining reduced size and weight. They have started to include accessibility features that enable the inclusion of disabled people. However, these inclusive efforts still fall short considering the possibilities of such devices. This is mainly due to the lack of interoperability and extensibility of current mobile operating systems (OS). In this paper, we present a case study of a multi-impaired person where access to basic mobile applications was provided in an applicational basis. We outline the main flaws in current mobile OS and suggest how these could further empower developers to provide accessibility components. These could then be compounded to provide system-wide inclusion to a wider range of (multi)-impairments.