David Jurgens

Jiaxin Pei, Aparna Ananthasubramaniam, Xingyao Wang et al. · berkeley, stanford

We present POTATO, the Portable text annotation tool, a free, fully open-sourced annotation system that 1) supports labeling many types of text and multimodal data; 2) offers easy-to-configure features to maximize the productivity of both deployers and annotators (convenient templates for common ML/NLP tasks, active learning, keypress shortcuts, keyword highlights, tooltips); and 3) supports a high degree of customization (editable UI, inserting pre-screening questions, attention and qualification tests). Experiments over two annotation tasks suggest that POTATO improves labeling speed through its specially-designed productivity features, especially for long documents and complex tasks. POTATO is available at https://github.com/davidjurgens/potato and will continue to be updated.

Jiaxin Pei, David Jurgens · stanford

Annotators are not fungible. Their demographics, life experiences, and backgrounds all contribute to how they label data. However, NLP has only recently considered how annotator identity might influence their decisions. Here, we present POPQUORN (the POtato-Prolific dataset for QUestion-Answering, Offensiveness, text Rewriting, and politeness rating with demographic Nuance). POPQUORN contains 45,000 annotations from 1,484 annotators, drawn from a representative sample regarding sex, age, and race as the US population. Through a series of analyses, we show that annotators' background plays a significant role in their judgments. Further, our work shows that backgrounds not previously considered in NLP (e.g., education), are meaningful and should be considered. Our study suggests that understanding the background of annotators and collecting labels from a demographically balanced pool of crowd workers is important to reduce the bias of datasets. The dataset, annotator background, and annotation interface are available at https://github.com/Jiaxin-Pei/potato-prolific-dataset .

Huaman Sun, Jiaxin Pei, Minje Choi et al. · stanford

Human judgments are inherently subjective and are actively affected by personal traits such as gender and ethnicity. While Large Language Models (LLMs) are widely used to simulate human responses across diverse contexts, their ability to account for demographic differences in subjective tasks remains uncertain. In this study, leveraging the POPQUORN dataset, we evaluate nine popular LLMs on their ability to understand demographic differences in two subjective judgment tasks: politeness and offensiveness. We find that in zero-shot settings, most models' predictions for both tasks align more closely with labels from White participants than those from Asian or Black participants, while only a minor gender bias favoring women appears in the politeness task. Furthermore, sociodemographic prompting does not consistently improve and, in some cases, worsens LLMs' ability to perceive language from specific sub-populations. These findings highlight potential demographic biases in LLMs when performing subjective judgment tasks and underscore the limitations of sociodemographic prompting as a strategy to achieve pluralistic alignment. Code and data are available at: https://github.com/Jiaxin-Pei/LLM-as-Subjective-Judge.

Jian Zhu, Cong Zhang, David Jurgens

In this study, we tackle massively multilingual grapheme-to-phoneme conversion through implementing G2P models based on ByT5. We have curated a G2P dataset from various sources that covers around 100 languages and trained large-scale multilingual G2P models based on ByT5. We found that ByT5 operating on byte-level inputs significantly outperformed the token-based mT5 model in terms of multilingual G2P. Pairwise comparison with monolingual models in these languages suggests that multilingual ByT5 models generally lower the phone error rate by jointly learning from a variety of languages. The pretrained model can further benefit low resource G2P through zero-shot prediction on unseen languages or provides pretrained weights for finetuning, which helps the model converge to a lower phone error rate than randomly initialized weights. To facilitate future research on multilingual G2P, we make available our code and pretrained multilingual G2P models at: https://github.com/lingjzhu/CharsiuG2P.

Jiaxin Pei, Vítor Silva, Maarten Bos et al. · stanford

We propose MINT, a new Multilingual INTimacy analysis dataset covering 13,372 tweets in 10 languages including English, French, Spanish, Italian, Portuguese, Korean, Dutch, Chinese, Hindi, and Arabic. We benchmarked a list of popular multilingual pre-trained language models. The dataset is released along with the SemEval 2023 Task 9: Multilingual Tweet Intimacy Analysis (https://sites.google.com/umich.edu/semeval-2023-tweet-intimacy).

Dustin Wright, Jiaxin Pei, David Jurgens et al. · stanford

Whether the media faithfully communicate scientific information has long been a core issue to the science community. Automatically identifying paraphrased scientific findings could enable large-scale tracking and analysis of information changes in the science communication process, but this requires systems to understand the similarity between scientific information across multiple domains. To this end, we present the SCIENTIFIC PARAPHRASE AND INFORMATION CHANGE DATASET (SPICED), the first paraphrase dataset of scientific findings annotated for degree of information change. SPICED contains 6,000 scientific finding pairs extracted from news stories, social media discussions, and full texts of original papers. We demonstrate that SPICED poses a challenging task and that models trained on SPICED improve downstream performance on evidence retrieval for fact checking of real-world scientific claims. Finally, we show that models trained on SPICED can reveal large-scale trends in the degrees to which people and organizations faithfully communicate new scientific findings. Data, code, and pre-trained models are available at http://www.copenlu.com/publication/2022_emnlp_wright/.

Naitian Zhou, David Jurgens, David Bamman · berkeley

Much work in the space of NLP has used computational methods to explore sociolinguistic variation in text. In this paper, we argue that memes, as multimodal forms of language comprised of visual templates and text, also exhibit meaningful social variation. We construct a computational pipeline to cluster individual instances of memes into templates and semantic variables, taking advantage of their multimodal structure in doing so. We apply this method to a large collection of meme images from Reddit and make available the resulting \textsc{SemanticMemes} dataset of 3.8M images clustered by their semantic function. We use these clusters to analyze linguistic variation in memes, discovering not only that socially meaningful variation in meme usage exists between subreddits, but that patterns of meme innovation and acculturation within these communities align with previous findings on written language.

Aparna Ananthasubramaniam, Hong Chen, Jason Yan et al. · stanford

Linguistic style matching (LSM) in conversations can be reflective of several aspects of social influence such as power or persuasion. However, how LSM relates to the outcomes of online communication on platforms such as Reddit is an unknown question. In this study, we analyze a large corpus of two-party conversation threads in Reddit where we identify all occurrences of LSM using two types of style: the use of function words and formality. Using this framework, we examine how levels of LSM differ in conversations depending on several social factors within Reddit: post and subreddit features, conversation depth, user tenure, and the controversiality of a comment. Finally, we measure the change of LSM following loss of status after community banning. Our findings reveal the interplay of LSM in Reddit conversations with several community metrics, suggesting the importance of understanding conversation engagement when understanding community dynamics.

Katherine A. Keith, Sergey Feldman, David Jurgens et al. · allen-ai

Confounding is a significant obstacle to unbiased estimation of causal effects from observational data. For settings with high-dimensional covariates -- such as text data, genomics, or the behavioral social sciences -- researchers have proposed methods to adjust for confounding by adapting machine learning methods to the goal of causal estimation. However, empirical evaluation of these adjustment methods has been challenging and limited. In this work, we build on a promising empirical evaluation strategy that simplifies evaluation design and uses real data: subsampling randomized controlled trials (RCTs) to create confounded observational datasets while using the average causal effects from the RCTs as ground-truth. We contribute a new sampling algorithm, which we call RCT rejection sampling, and provide theoretical guarantees that causal identification holds in the observational data to allow for valid comparisons to the ground-truth RCT. Using synthetic data, we show our algorithm indeed results in low bias when oracle estimators are evaluated on the confounded samples, which is not always the case for a previously proposed algorithm. In addition to this identification result, we highlight several finite data considerations for evaluation designers who plan to use RCT rejection sampling on their own datasets. As a proof of concept, we implement an example evaluation pipeline and walk through these finite data considerations with a novel, real-world RCT -- which we release publicly -- consisting of approximately 70k observations and text data as high-dimensional covariates. Together, these contributions build towards a broader agenda of improved empirical evaluation for causal estimation.

Chan Young Park, Shuyue Stella Li, Hayoung Jung et al. · cmu, uw

This study introduces ValueScope, a framework leveraging language models to quantify social norms and values within online communities, grounded in social science perspectives on normative structures. We employ ValueScope to dissect and analyze linguistic and stylistic expressions across 13 Reddit communities categorized under gender, politics, science, and finance. Our analysis provides a quantitative foundation showing that even closely related communities exhibit remarkably diverse norms. This diversity supports existing theories and adds a new dimension--community preference--to understanding community interactions. ValueScope not only delineates differing social norms among communities but also effectively traces their evolution and the influence of significant external events like the U.S. presidential elections and the emergence of new sub-communities. The framework thus highlights the pivotal role of social norms in shaping online interactions, presenting a substantial advance in both the theory and application of social norm studies in digital spaces.

Allison Lahnala, Charles Welch, David Jurgens et al.

We review the state of research on empathy in natural language processing and identify the following issues: (1) empathy definitions are absent or abstract, which (2) leads to low construct validity and reproducibility. Moreover, (3) emotional empathy is overemphasized, skewing our focus to a narrow subset of simplified tasks. We believe these issues hinder research progress and argue that current directions will benefit from a clear conceptualization that includes operationalizing cognitive empathy components. Our main objectives are to provide insight and guidance on empathy conceptualization for NLP research objectives and to encourage researchers to pursue the overlooked opportunities in this area, highly relevant, e.g., for clinical and educational sectors.

Jonathan Ivey, Shivani Kumar, Jiayu Liu et al.

Studying and building datasets for dialogue tasks is both expensive and time-consuming due to the need to recruit, train, and collect data from study participants. In response, much recent work has sought to use large language models (LLMs) to simulate both human-human and human-LLM interactions, as they have been shown to generate convincingly human-like text in many settings. However, to what extent do LLM-based simulations \textit{actually} reflect human dialogues? In this work, we answer this question by generating a large-scale dataset of 100,000 paired LLM-LLM and human-LLM dialogues from the WildChat dataset and quantifying how well the LLM simulations align with their human counterparts. Overall, we find relatively low alignment between simulations and human interactions, demonstrating a systematic divergence along the multiple textual properties, including style and content. Further, in comparisons of English, Chinese, and Russian dialogues, we find that models perform similarly. Our results suggest that LLMs generally perform better when the human themself writes in a way that is more similar to the LLM's own style.

David Jurgens, Agrima Seth, Jackson Sargent et al.

Understanding interpersonal communication requires, in part, understanding the social context and norms in which a message is said. However, current methods for identifying offensive content in such communication largely operate independent of context, with only a few approaches considering community norms or prior conversation as context. Here, we introduce a new approach to identifying inappropriate communication by explicitly modeling the social relationship between the individuals. We introduce a new dataset of contextually-situated judgments of appropriateness and show that large language models can readily incorporate relationship information to accurately identify appropriateness in a given context. Using data from online conversations and movie dialogues, we provide insight into how the relationships themselves function as implicit norms and quantify the degree to which context-sensitivity is needed in different conversation settings. Further, we also demonstrate that contextual-appropriateness judgments are predictive of other social factors expressed in language such as condescension and politeness.

Aparna Ananthasubramaniam, Yufei 'Louise' Zhu, David Jurgens et al.

The diffusion of culture online is theorized to be influenced by many interacting social factors (e.g., network and identity). However, most existing computational cascade models consider just a single factor (e.g., network or identity). This work offers a new framework for teasing apart the mechanisms underlying hashtag cascades. We curate a new dataset of 1,337 hashtags representing cultural innovation online, develop a 10-factor evaluation framework for comparing empirical and simulated cascades, and show that a combined network+identity model better simulates hashtag cascades than network- or identity-only counterfactuals. We also explore heterogeneity in performance: While a combined network+identity model best predicts the popularity of cascades, a network-only model best predicts cascade growth and an identity-only model best predicts adopter composition. The network+identity model has the highest comparative advantage among hashtags used for expressing racial or regional identity and talking about sports or news. In fact, we are able to predict what combination of network and/or identity best models each hashtag and use this to further improve performance. Our results show the utility of models incorporating the interactions of network, identity, and other social factors in the diffusion of hashtags in social media.

Julia Mendelsohn, Sayan Ghosh, David Jurgens et al.

Social media enables the rapid spread of many kinds of information, from memes to social movements. However, little is known about how information crosses linguistic boundaries. We apply causal inference techniques on the European Twitter network to quantify multilingual users' structural role and communication influence in cross-lingual information exchange. Overall, multilinguals play an essential role; posting in multiple languages increases betweenness centrality by 13%, and having a multilingual network neighbor increases monolinguals' odds of sharing domains and hashtags from another language 16-fold and 4-fold, respectively. We further show that multilinguals have a greater impact on diffusing information less accessible to their monolingual compatriots, such as information from far-away countries and content about regional politics, nascent social movements, and job opportunities. By highlighting information exchange across borders, this work sheds light on a crucial component of how information and ideas spread around the world.

Miriam Schirmer, Tobias Leemann, Gjergji Kasneci et al.

Psychological trauma can manifest following various distressing events and is captured in diverse online contexts. However, studies traditionally focus on a single aspect of trauma, often neglecting the transferability of findings across different scenarios. We address this gap by training language models with progressing complexity on trauma-related datasets, including genocide-related court data, a Reddit dataset on post-traumatic stress disorder (PTSD), counseling conversations, and Incel forum posts. Our results show that the fine-tuned RoBERTa model excels in predicting traumatic events across domains, slightly outperforming large language models like GPT-4. Additionally, SLALOM-feature scores and conceptual explanations effectively differentiate and cluster trauma-related language, highlighting different trauma aspects and identifying sexual abuse and experiences related to death as a common traumatic event across all datasets. This transferability is crucial as it allows for the development of tools to enhance trauma detection and intervention in diverse populations and settings.

Sungjin Nam, David Jurgens, Gwen Frishkoff et al.

Both humans and machines learn the meaning of unknown words through contextual information in a sentence, but not all contexts are equally helpful for learning. We introduce an effective method for capturing the level of contextual informativeness with respect to a given target word. Our study makes three main contributions. First, we develop models for estimating contextual informativeness, focusing on the instructional aspect of sentences. Our attention-based approach using pre-trained embeddings demonstrates state-of-the-art performance on our single-context dataset and an existing multi-sentence context dataset. Second, we show how our model identifies key contextual elements in a sentence that are likely to contribute most to a reader's understanding of the target word. Third, we examine how our contextual informativeness model, originally developed for vocabulary learning applications for students, can be used for developing better training curricula for word embedding models in batch learning and few-shot machine learning settings. We believe our results open new possibilities for applications that support language learning for both human and machine learners.

Lechen Zhang, Yusheng Zhou, Tolga Ergen et al.

System prompts provide a lightweight yet powerful mechanism for conditioning large language models (LLMs) at inference time. While prior work has focused on English-only settings, real-world deployments benefit from having a single prompt to operate reliably across languages. This paper presents a comprehensive study of how different system prompts steer models toward accurate and robust cross-lingual behavior. We propose a unified four-dimensional evaluation framework to assess system prompts in multilingual environments. Through large-scale experiments on five languages, three LLMs, and three benchmarks, we uncover that certain prompt components, such as CoT, emotion, and scenario, correlate with robust multilingual behavior. We develop a prompt optimization framework for multilingual settings and show it can automatically discover prompts that improve all metrics by 5-10%. Finally, we analyze over 10 million reasoning units and find that more performant system prompts induce more structured and consistent reasoning patterns, while reducing unnecessary language-switching. Together, we highlight system prompt optimization as a scalable path to accurate and robust multilingual LLM behavior.

Manon Reusens, Bart Baesens, David Jurgens

Personalized Large Language Models (LLMs) are increasingly used in diverse applications, where they are assigned a specific persona - such as a happy high school teacher - to guide their responses. While prior research has examined how well LLMs adhere to predefined personas in writing style, a comprehensive analysis of consistency across different personas and task types is lacking. In this paper, we introduce a new standardized framework to analyze consistency in persona-assigned LLMs. We define consistency as the extent to which a model maintains coherent responses when assigned the same persona across different tasks and runs. Our framework evaluates personas across four different categories (happiness, occupation, personality, and political stance) spanning multiple task dimensions (survey writing, essay generation, social media post generation, single turn, and multi-turn conversations). Our findings reveal that consistency is influenced by multiple factors, including the assigned persona, stereotypes, and model design choices. Consistency also varies across tasks, increasing with more structured tasks and additional context. All code is available on GitHub.

Kenan Alkiek, Anna Wegmann, Jian Zhu et al.

Linguistic style is pivotal for understanding how texts convey meaning and fulfill communicative purposes, yet extracting detailed stylistic features at scale remains challenging. We present Neurobiber, a transformer-based system for fast, interpretable style profiling built on Biber's Multidimensional Analysis (MDA). Neurobiber predicts 96 Biber-style features from our open-source BiberPlus library (a Python toolkit that computes stylistic features and provides integrated analytics, e.g., PCA and factor analysis). Despite being up to 56 times faster than existing open source systems, Neurobiber replicates classic MDA insights on the CORE corpus and achieves competitive performance on the PAN 2020 authorship verification task without extensive retraining. Its efficient and interpretable representations readily integrate into downstream NLP pipelines, facilitating large-scale stylometric research, forensic analysis, and real-time text monitoring. All components are made publicly available.

Abraham Israeli, David Jurgens, Daniel Romero

The Internet has significantly expanded the potential for global collaboration, allowing millions of users to contribute to collective projects like Wikipedia. While prior work has assessed the success of online collaborations, most approaches are time-agnostic, evaluating success without considering its longevity. Research on the factors that ensure the long-term preservation of high-quality standards in online collaboration is scarce. In this study, we address this gap. We propose a novel metric, `Sustainable Success,' which measures the ability of collaborative efforts to maintain their quality over time. Using Wikipedia as a case study, we introduce the SustainPedia dataset, which compiles data from over 40K Wikipedia articles, including each article's sustainable success label and more than 300 explanatory features such as edit history, user experience, and team composition. Using this dataset, we develop machine learning models to predict the sustainable success of Wikipedia articles. Our best-performing model achieves a high AU-ROC score of 0.88 on average. Our analysis reveals important insights. For example, we find that the longer an article takes to be recognized as high-quality, the more likely it is to maintain that status over time (i.e., be sustainable). Additionally, user experience emerged as the most critical predictor of sustainability. Our analysis provides insights into broader collective actions beyond Wikipedia (e.g., online activism, crowdsourced open-source software), where the same social dynamics that drive success on Wikipedia might play a role. We make all data and code used for this study publicly available for further research.

Minje Choi, Jiaxin Pei, Sagar Kumar et al.

Large language models (LLMs) have been shown to perform well at a variety of syntactic, discourse, and reasoning tasks. While LLMs are increasingly deployed in many forms including conversational agents that interact with humans, we lack a grounded benchmark to measure how well LLMs understand \textit{social} language. Here, we introduce a new theory-driven benchmark, SocKET, that contains 58 NLP tasks testing social knowledge which we group into five categories: humor & sarcasm, offensiveness, sentiment & emotion, and trustworthiness. In tests on the benchmark, we demonstrate that current models attain only moderate performance but reveal significant potential for task transfer among different types and categories of tasks, which were predicted from theory. Through zero-shot evaluations, we show that pretrained models already possess some innate but limited capabilities of social language understanding and training on one category of tasks can improve zero-shot testing on others. Our benchmark provides a systematic way to analyze model performance on an important dimension of language and points to clear room for improvement to build more socially-aware LLMs. The associated resources are released at https://github.com/minjechoi/SOCKET.

Jian Zhu, Cong Zhang, David Jurgens

The task of phone-to-audio alignment has many applications in speech research. Here we introduce two Wav2Vec2-based models for both text-dependent and text-independent phone-to-audio alignment. The proposed Wav2Vec2-FS, a semi-supervised model, directly learns phone-to-audio alignment through contrastive learning and a forward sum loss, and can be coupled with a pretrained phone recognizer to achieve text-independent alignment. The other model, Wav2Vec2-FC, is a frame classification model trained on forced aligned labels that can both perform forced alignment and text-independent segmentation. Evaluation results suggest that both proposed methods, even when transcriptions are not available, generate highly close results to existing forced alignment tools. Our work presents a neural pipeline of fully automated phone-to-audio alignment. Code and pretrained models are available at https://github.com/lingjzhu/charsiu.

Anne Lauscher, Brandon Ko, Bailey Kuehl et al.

Citation context analysis (CCA) is an important task in natural language processing that studies how and why scholars discuss each others' work. Despite decades of study, traditional frameworks for CCA have largely relied on overly-simplistic assumptions of how authors cite, which ignore several important phenomena. For instance, scholarly papers often contain rich discussions of cited work that span multiple sentences and express multiple intents concurrently. Yet, CCA is typically approached as a single-sentence, single-label classification task, and thus existing datasets fail to capture this interesting discourse. In our work, we address this research gap by proposing a novel framework for CCA as a document-level context extraction and labeling task. We release MultiCite, a new dataset of 12,653 citation contexts from over 1,200 computational linguistics papers. Not only is it the largest collection of expert-annotated citation contexts to-date, MultiCite contains multi-sentence, multi-label citation contexts within full paper texts. Finally, we demonstrate how our dataset, while still usable for training classic CCA models, also supports the development of new types of models for CCA beyond fixed-width text classification. We release our code and dataset at https://github.com/allenai/multicite.

Lechen Zhang, Tolga Ergen, Lajanugen Logeswaran et al.

Large Language Models (LLMs) have shown impressive capabilities in many scenarios, but their performance depends, in part, on the choice of prompt. Past research has focused on optimizing prompts specific to a task. However, much less attention has been given to optimizing the general instructions included in a prompt, known as a system prompt. To address this gap, we propose SPRIG, an edit-based genetic algorithm that iteratively constructs prompts from prespecified components to maximize the model's performance in general scenarios. We evaluate the performance of system prompts on a collection of 47 different types of tasks to ensure generalizability. Our study finds that a single optimized system prompt performs on par with task prompts optimized for each individual task. Moreover, combining system and task-level optimizations leads to further improvement, which showcases their complementary nature. Experiments also reveal that the optimized system prompts generalize effectively across model families, parameter sizes, and languages. This study provides insights into the role of system-level instructions in maximizing LLM potential.

Diyi Yang, Dirk Hovy, David Jurgens et al.

Language technologies have made enormous progress, especially with the introduction of large language models (LLMs). On traditional tasks such as machine translation and sentiment analysis, these models perform at near-human level. These advances can, however, exacerbate a variety of issues that models have traditionally struggled with, such as bias, evaluation, and risks. In this position paper, we argue that many of these issues share a common core: a lack of awareness of the factors, context, and implications of the social environment in which NLP operates, which we call social awareness. While NLP is getting better at solving the formal linguistic aspects, limited progress has been made in adding the social awareness required for language applications to work in all situations for all users. Integrating social awareness into NLP models will make applications more natural, helpful, and safe, and will open up new possibilities. Thus we argue that substantial challenges remain for NLP to develop social awareness and that we are just at the beginning of a new era for the field.

Benjamin Litterer, David Jurgens, Dallas Card

Podcasts provide highly diverse content to a massive listener base through a unique on-demand modality. However, limited data has prevented large-scale computational analysis of the podcast ecosystem. To fill this gap, we introduce a massive dataset of over 1.1M podcast transcripts that is largely comprehensive of all English language podcasts available through public RSS feeds from May and June of 2020. This data is not limited to text, but rather includes audio features and speaker turns for a subset of 370K episodes, and speaker role inferences and other metadata for all 1.1M episodes. Using this data, we also conduct a foundational investigation into the content, structure, and responsiveness of this ecosystem. Together, our data and analyses open the door to continued computational research of this popular and impactful medium.

Shivani Kumar, David Jurgens

Moral reasoning is a complex cognitive process shaped by individual experiences and cultural contexts and presents unique challenges for computational analysis. While natural language processing (NLP) offers promising tools for studying this phenomenon, current research lacks cohesion, employing discordant datasets and tasks that examine isolated aspects of moral reasoning. We bridge this gap with UniMoral, a unified dataset integrating psychologically grounded and social-media-derived moral dilemmas annotated with labels for action choices, ethical principles, contributing factors, and consequences, alongside annotators' moral and cultural profiles. Recognizing the cultural relativity of moral reasoning, UniMoral spans six languages, Arabic, Chinese, English, Hindi, Russian, and Spanish, capturing diverse socio-cultural contexts. We demonstrate UniMoral's utility through a benchmark evaluations of three large language models (LLMs) across four tasks: action prediction, moral typology classification, factor attribution analysis, and consequence generation. Key findings reveal that while implicitly embedded moral contexts enhance the moral reasoning capability of LLMs, there remains a critical need for increasingly specialized approaches to further advance moral reasoning in these models.

Allison Lahnala, Charles Welch, David Jurgens et al.

Conceptual operationalizations of empathy in NLP are varied, with some having specific behaviors and properties, while others are more abstract. How these variations relate to one another and capture properties of empathy observable in text remains unclear. To provide insight into this, we analyze the transfer performance of empathy models adapted to empathy tasks with different theoretical groundings. We study (1) the dimensionality of empathy definitions, (2) the correspondence between the defined dimensions and measured/observed properties, and (3) the conduciveness of the data to represent them, finding they have a significant impact to performance compared to other transfer setting features. Characterizing the theoretical grounding of empathy tasks as direct, abstract, or adjacent further indicates that tasks that directly predict specified empathy components have higher transferability. Our work provides empirical evidence for the need for precise and multidimensional empathy operationalizations.

Benjamin Litterer, David Jurgens, Dallas Card

Most events in the world receive at most brief coverage by the news media. Occasionally, however, an event will trigger a media storm, with voluminous and widespread coverage lasting for weeks instead of days. In this work, we develop and apply a pairwise article similarity model, allowing us to identify story clusters in corpora covering local and national online news, and thereby create a comprehensive corpus of media storms over a nearly two year period. Using this corpus, we investigate media storms at a new level of granularity, allowing us to validate claims about storm evolution and topical distribution, and provide empirical support for previously hypothesized patterns of influence of storms on media coverage and intermedia agenda setting.

Xi Chen, Mattia Samory, Scott Hale et al.

Understanding the writing frame of news articles is vital for addressing social issues, and thus has attracted notable attention in the fields of communication studies. Yet, assessing such news article frames remains a challenge due to the absence of a concrete and unified standard dataset that considers the comprehensive nuances within news content. To address this gap, we introduce an extended version of a large labeled news article dataset with 16,687 new labeled pairs. Leveraging the pairwise comparison of news articles, our method frees the work of manual identification of frame classes in traditional news frame analysis studies. Overall we introduce the most extensive cross-lingual news article similarity dataset available to date with 26,555 labeled news article pairs across 10 languages. Each data point has been meticulously annotated according to a codebook detailing eight critical aspects of news content, under a human-in-the-loop framework. Application examples demonstrate its potential in unearthing country communities within global news coverage, exposing media bias among news outlets, and quantifying the factors related to news creation. We envision that this news similarity dataset will broaden our understanding of the media ecosystem in terms of news coverage of events and perspectives across countries, locations, languages, and other social constructs. By doing so, it can catalyze advancements in social science research and applied methodologies, thereby exerting a profound impact on our society.

Sarah Jabbour, Trenton Chang, Anindya Das Antar et al.

Generative AI (GenAI) models have become vital across industries, yet current evaluation methods have not adapted to their widespread use. Traditional evaluations often rely on benchmarks and fixed datasets, frequently failing to reflect real-world performance, which creates a gap between lab-tested outcomes and practical applications. This white paper proposes a comprehensive framework for how we should evaluate real-world GenAI systems, emphasizing diverse, evolving inputs and holistic, dynamic, and ongoing assessment approaches. The paper offers guidance for practitioners on how to design evaluation methods that accurately reflect real-time capabilities, and provides policymakers with recommendations for crafting GenAI policies focused on societal impacts, rather than fixed performance numbers or parameter sizes. We advocate for holistic frameworks that integrate performance, fairness, and ethics and the use of continuous, outcome-oriented methods that combine human and automated assessments while also being transparent to foster trust among stakeholders. Implementing these strategies ensures GenAI models are not only technically proficient but also ethically responsible and impactful.

Dustin Wright, Zain Muhammad Mujahid, Lu Wang et al.

Large language models (LLMs) are capable of generating coherent summaries from very long contexts given a user query, and extracting and citing evidence spans helps improve the trustworthiness of these summaries. Whereas previous work has focused on evidence citation with fixed levels of granularity (e.g. sentence, paragraph, document, etc.), we propose to extract unstructured (i.e., spans of any length) evidence in order to acquire more relevant and consistent evidence than in the fixed granularity case. We show how existing systems struggle to copy and properly cite unstructured evidence, which also tends to be "lost-in-the-middle". To help models perform this task, we create the Summaries with Unstructured Evidence Text dataset (SUnsET), a synthetic dataset generated using a novel pipeline, which can be used as training supervision for unstructured evidence summarization. We demonstrate across 5 LLMs and 4 datasets spanning human written, synthetic, single, and multi-document settings that LLMs adapted with SUnsET generate more relevant and factually consistent evidence with their summaries, extract evidence from more diverse locations in their context, and can generate more relevant and consistent summaries than baselines with no fine-tuning and fixed granularity evidence. We release SUnsET and our generation code to the public.

Dennis Assenmacher, Paloma Piot, Katarina Laken et al.

Digital dehumanization, although a critical issue, remains largely overlooked within the field of computational linguistics and Natural Language Processing. The prevailing approach in current research concentrating primarily on a single aspect of dehumanization that identifies overtly negative statements as its core marker. This focus, while crucial for understanding harmful online communications, inadequately addresses the broader spectrum of dehumanization. Specifically, it overlooks the subtler forms of dehumanization that, despite not being overtly offensive, still perpetuate harmful biases against marginalized groups in online interactions. These subtler forms can insidiously reinforce negative stereotypes and biases without explicit offensiveness, making them harder to detect yet equally damaging. Recognizing this gap, we use different sampling methods to collect a theory-informed bilingual dataset from Twitter and Reddit. Using crowdworkers and experts to annotate 16,000 instances on a document- and span-level, we show that our dataset covers the different dimensions of dehumanization. This dataset serves as both a training resource for machine learning models and a benchmark for evaluating future dehumanization detection techniques. To demonstrate its effectiveness, we fine-tune ML models on this dataset, achieving performance that surpasses state-of-the-art models in zero and few-shot in-context settings.

Junghwan Kim, Haotian Zhang, David Jurgens

Authorship representation (AR) learning, which models an author's unique writing style, has demonstrated strong performance in authorship attribution tasks. However, prior research has primarily focused on monolingual settings-mostly in English-leaving the potential benefits of multilingual AR models underexplored. We introduce a novel method for multilingual AR learning that incorporates two key innovations: probabilistic content masking, which encourages the model to focus on stylistically indicative words rather than content-specific words, and language-aware batching, which improves contrastive learning by reducing cross-lingual interference. Our model is trained on over 4.5 million authors across 36 languages and 13 domains. It consistently outperforms monolingual baselines in 21 out of 22 non-English languages, achieving an average Recall@8 improvement of 4.85%, with a maximum gain of 15.91% in a single language. Furthermore, it exhibits stronger cross-lingual and cross-domain generalization compared to a monolingual model trained solely on English. Our analysis confirms the effectiveness of both proposed techniques, highlighting their critical roles in the model's improved performance.

Jonathan Ivey, Susan Gauch, David Jurgens

NLP models often rely on human-labeled data for training and evaluation. Many approaches crowdsource this data from a large number of annotators with varying skills, backgrounds, and motivations, resulting in conflicting annotations. These conflicts have traditionally been resolved by aggregation methods that assume disagreements are errors. Recent work has argued that for many tasks annotators may have genuine disagreements and that variation should be treated as signal rather than noise. However, few models separate signal and noise in annotator disagreement. In this work, we introduce NUTMEG, a new Bayesian model that incorporates information about annotator backgrounds to remove noisy annotations from human-labeled training data while preserving systematic disagreements. Using synthetic data, we show that NUTMEG is more effective at recovering ground-truth from annotations with systematic disagreement than traditional aggregation methods. We provide further analysis characterizing how differences in subpopulation sizes, rates of disagreement, and rates of spam affect the performance of our model. Finally, we demonstrate that downstream models trained on NUTMEG-aggregated data significantly outperform models trained on data from traditionally aggregation methods. Our results highlight the importance of accounting for both annotator competence and systematic disagreements when training on human-labeled data.

Hua Shen, Tiffany Knearem, Reshmi Ghosh et al.

Recent advances in general-purpose AI underscore the urgent need to align AI systems with human goals and values. Yet, the lack of a clear, shared understanding of what constitutes "alignment" limits meaningful progress and cross-disciplinary collaboration. In this position paper, we argue that the research community should explicitly define and critically reflect on "alignment" to account for the bidirectional and dynamic relationship between humans and AI. Through a systematic review of over 400 papers spanning HCI, NLP, ML, and more, we examine how alignment is currently defined and operationalized. Building on this analysis, we introduce the Bidirectional Human-AI Alignment framework, which not only incorporates traditional efforts to align AI with human values but also introduces the critical, underexplored dimension of aligning humans with AI -- supporting cognitive, behavioral, and societal adaptation to rapidly advancing AI technologies. Our findings reveal significant gaps in current literature, especially in long-term interaction design, human value modeling, and mutual understanding. We conclude with three central challenges and actionable recommendations to guide future research toward more nuanced, reciprocal, and human-AI alignment approaches.

Jiamin Yang, David Jurgens

Empathy requires perspective-taking: empathetic responses require a person to reason about what another has experienced and communicate that understanding in language. However, most NLP approaches to empathy do not explicitly model this alignment process. Here, we introduce a new approach to recognizing alignment in empathetic speech, grounded in Appraisal Theory. We introduce a new dataset of over 9.2K span-level annotations of different types of appraisals of a person's experience and over 3K empathetic alignments between a speaker's and observer's speech. Through computational experiments, we show that these appraisals and alignments can be accurately recognized. In experiments in over 9.2M Reddit conversations, we find that appraisals capture meaningful groupings of behavior but that most responses have minimal alignment. However, we find that mental health professionals engage with substantially more empathetic alignment.

Aparna Ananthasubramaniam, David Jurgens, Daniel M. Romero

Adoption of cultural innovation (e.g., music, beliefs, language) is often geographically correlated, with adopters largely residing within the boundaries of relatively few well-studied, socially significant areas. These cultural regions are often hypothesized to be the result of either (i) identity performance driving the adoption of cultural innovation, or (ii) homophily in the networks underlying diffusion. In this study, we show that demographic identity and network topology are both required to model the diffusion of innovation, as they play complementary roles in producing its spatial properties. We develop an agent-based model of cultural adoption, and validate geographic patterns of transmission in our model against a novel dataset of innovative words that we identify from a 10% sample of Twitter. Using our model, we are able to directly compare a combined network + identity model of diffusion to simulated network-only and identity-only counterfactuals -- allowing us to test the separate and combined roles of network and identity. While social scientists often treat either network or identity as the core social structure in modeling culture change, we show that key geographic properties of diffusion actually depend on both factors as each one influences different mechanisms of diffusion. Specifically, the network principally drives spread among urban counties via weak-tie diffusion, while identity plays a disproportionate role in transmission among rural counties via strong-tie diffusion. Diffusion between urban and rural areas, a key component in innovation diffusing nationally, requires both network and identity. Our work suggests that models must integrate both factors in order to understand and reproduce the adoption of innovation.

Chan Young Park, Julia Mendelsohn, Karthik Radhakrishnan et al.

Online platforms and communities establish their own norms that govern what behavior is acceptable within the community. Substantial effort in NLP has focused on identifying unacceptable behaviors and, recently, on forecasting them before they occur. However, these efforts have largely focused on toxicity as the sole form of community norm violation. Such focus has overlooked the much larger set of rules that moderators enforce. Here, we introduce a new dataset focusing on a more complete spectrum of community norms and their violations in the local conversational and global community contexts. We introduce a series of models that use this data to develop context- and community-sensitive norm violation detection, showing that these changes give high performance.

Jiaxin Pei, David Jurgens

Certainty and uncertainty are fundamental to science communication. Hedges have widely been used as proxies for uncertainty. However, certainty is a complex construct, with authors expressing not only the degree but the type and aspects of uncertainty in order to give the reader a certain impression of what is known. Here, we introduce a new study of certainty that models both the level and the aspects of certainty in scientific findings. Using a new dataset of 2167 annotated scientific findings, we demonstrate that hedges alone account for only a partial explanation of certainty. We show that both the overall certainty and individual aspects can be predicted with pre-trained language models, providing a more complete picture of the author's intended communication. Downstream analyses on 431K scientific findings from news and scientific abstracts demonstrate that modeling sentence-level and aspect-level certainty is meaningful for areas like science communication. Both the model and datasets used in this paper are released at https://blablablab.si.umich.edu/projects/certainty/.

Xingyao Wang, David Jurgens

Online conversations include more than just text. Increasingly, image-based responses such as memes and animated gifs serve as culturally recognized and often humorous responses in conversation. However, while NLP has broadened to multimodal models, conversational dialog systems have largely focused only on generating text replies. Here, we introduce a new dataset of 1.56M text-gif conversation turns and introduce a new multimodal conversational model Pepe the King Prawn for selecting gif-based replies. We demonstrate that our model produces relevant and high-quality gif responses and, in a large randomized control trial of multiple models replying to real users, we show that our model replies with gifs that are significantly better received by the community.

Sky CH-Wang, David Jurgens

Individuals signal aspects of their identity and beliefs through linguistic choices. Studying these choices in aggregate allows us to examine large-scale attitude shifts within a population. Here, we develop computational methods to study word choice within a sociolinguistic lexical variable -- alternate words used to express the same concept -- in order to test for change in the United States towards sexuality and gender. We examine two variables: i) referents to significant others, such as the word "partner" and ii) referents to an indefinite person, both of which could optionally be marked with gender. The linguistic choices in each variable allow us to study increased rates of acceptances of gay marriage and gender equality, respectively. In longitudinal analyses across Twitter and Reddit over 87M messages, we demonstrate that attitudes are changing but that these changes are driven by specific demographics within the United States. Further, in a quasi-causal analysis, we show that passages of Marriage Equality Acts in different states are drivers of linguistic change.

Jian Zhu, David Jurgens

An individual's variation in writing style is often a function of both social and personal attributes. While structured social variation has been extensively studied, e.g., gender based variation, far less is known about how to characterize individual styles due to their idiosyncratic nature. We introduce a new approach to studying idiolects through a massive cross-author comparison to identify and encode stylistic features. The neural model achieves strong performance at authorship identification on short texts and through an analogy-based probing task, showing that the learned representations exhibit surprising regularities that encode qualitative and quantitative shifts of idiolectal styles. Through text perturbation, we quantify the relative contributions of different linguistic elements to idiolectal variation. Furthermore, we provide a description of idiolects through measuring inter- and intra-author variation, showing that variation in idiolects is often distinctive yet consistent.

Sayan Ghosh, Dylan Baker, David Jurgens et al.

Online social media platforms increasingly rely on Natural Language Processing (NLP) techniques to detect abusive content at scale in order to mitigate the harms it causes to their users. However, these techniques suffer from various sampling and association biases present in training data, often resulting in sub-par performance on content relevant to marginalized groups, potentially furthering disproportionate harms towards them. Studies on such biases so far have focused on only a handful of axes of disparities and subgroups that have annotations/lexicons available. Consequently, biases concerning non-Western contexts are largely ignored in the literature. In this paper, we introduce a weakly supervised method to robustly detect lexical biases in broader geocultural contexts. Through a case study on a publicly available toxicity detection model, we demonstrate that our method identifies salient groups of cross-geographic errors, and, in a follow up, demonstrate that these groupings reflect human judgments of offensive and inoffensive language in those geographic contexts. We also conduct analysis of a model trained on a dataset with ground truth labels to better understand these biases, and present preliminary mitigation experiments.

Jian Zhu, David Jurgens

New words are regularly introduced to communities, yet not all of these words persist in a community's lexicon. Among the many factors contributing to lexical change, we focus on the understudied effect of social networks. We conduct a large-scale analysis of over 80k neologisms in 4420 online communities across a decade. Using Poisson regression and survival analysis, our study demonstrates that the community's network structure plays a significant role in lexical change. Apart from overall size, properties including dense connections, the lack of local clusters and more external contacts promote lexical innovation and retention. Unlike offline communities, these topic-based communities do not experience strong lexical levelling despite increased contact but accommodate more niche words. Our work provides support for the sociolinguistic hypothesis that lexical change is partially shaped by the structure of the underlying network but also uncovers findings specific to online communities.

Chung Hoon Hong, Yuan Liang, Sagnik Sinha Roy et al.

Conversational Intelligence requires that a person engage on informational, personal and relational levels. Advances in Natural Language Understanding have helped recent chatbots succeed at dialog on the informational level. However, current techniques still lag for conversing with humans on a personal level and fully relating to them. The University of Michigan's submission to the Alexa Prize Grand Challenge 3, Audrey, is an open-domain conversational chat-bot that aims to engage customers on these levels through interest driven conversations guided by customers' personalities and emotions. Audrey is built from socially-aware models such as Emotion Detection and a Personal Understanding Module to grasp a deeper understanding of users' interests and desires. Our architecture interacts with customers using a hybrid approach balanced between knowledge-driven response generators and context-driven neural response generators to cater to all three levels of conversations. During the semi-finals period, we achieved an average cumulative rating of 3.25 on a 1-5 Likert scale.

Jiaxin Pei, David Jurgens

Intimacy is a fundamental aspect of how we relate to others in social settings. Language encodes the social information of intimacy through both topics and other more subtle cues (such as linguistic hedging and swearing). Here, we introduce a new computational framework for studying expressions of the intimacy in language with an accompanying dataset and deep learning model for accurately predicting the intimacy level of questions (Pearson's r=0.87). Through analyzing a dataset of 80.5M questions across social media, books, and films, we show that individuals employ interpersonal pragmatic moves in their language to align their intimacy with social settings. Then, in three studies, we further demonstrate how individuals modulate their intimacy to match social norms around gender, social distance, and audience, each validating key findings from studies in social psychology. Our work demonstrates that intimacy is a pervasive and impactful social dimension of language.

David Jurgens, Eshwar Chandrasekharan, Libby Hemphill

Online abusive behavior affects millions and the NLP community has attempted to mitigate this problem by developing technologies to detect abuse. However, current methods have largely focused on a narrow definition of abuse to detriment of victims who seek both validation and solutions. In this position paper, we argue that the community needs to make three substantive changes: (1) expanding our scope of problems to tackle both more subtle and more serious forms of abuse, (2) developing proactive technologies that counter or inhibit abuse before it harms, and (3) reframing our effort within a framework of justice to promote healthy communities.

David Jurgens, Srijan Kumar, Raine Hoover et al.

Citations are an important indicator of the state of a scientific field, reflecting how authors frame their work, and influencing uptake by future scholars. However, our understanding of citation behavior has been limited to small-scale manual citation analysis. We perform the largest behavioral study of citations to date, analyzing how citations are both framed and taken up by scholars in one entire field: natural language processing. We introduce a new dataset of nearly 2,000 citations annotated for function and centrality, and use it to develop a state-of-the-art classifier and label the entire ACL Reference Corpus. We then study how citations are framed by authors and use both papers and online traces to track how citations are followed by readers. We demonstrate that authors are sensitive to discourse structure and publication venue when citing, that online readers follow temporal links to previous and future work rather than methodological links, and that how a paper cites related work is predictive of its citation count. Finally, we use changes in citation roles to show that the field of NLP is undergoing a significant increase in consensus.