Ting-En Lin

Run Luo, Haonan Zhang, Longze Chen et al.

The development of Multimodal Large Language Models (MLLMs) has seen significant advancements with increasing demands in various fields (e.g., multimodal agents, embodied intelligence). While model-driven approaches attempt to enhance MLLMs capabilities through diverse architectures, the gains have become increasingly marginal. Conversely, data-driven methods, which scale up image-text instruction data, are more effective but face limited data diversity and complexity challenges. The absence of high-quality data constitutes a significant development barrier for MLLMs. To address the data quality bottleneck, we propose MMEvol, a novel multimodal instruction data evolution framework. This framework iteratively improve data quality through a refined combination of fine-grained perception, cognitive reasoning, and interaction evolution, generating a more complex and diverse image-text instruction dataset that empowers MLLMs with enhanced capabilities. Beginning with an initial set of instructions, SEED-163K, we utilize MMEvol to systematically broaden the diversity of instruction types, extend visual reasoning steps to improve cognitive reasoning abilities, and thoroughly explore fine-grained information within images to enhance visual understanding and robustness. To comprehensively evaluate the effectiveness of our approach, we conduct extensive qualitative analysis and quantitative experiments across 13 vision-language tasks. Compared to baseline models trained with the initial seed data, the results demonstrate that our method achieves an average accuracy improvement of 3.1 percentage points. Furthermore, our approach reaches state-of-the-art (SOTA) performance in nine tasks using significantly less data compared to state-of-the-art models.

Ting-En Lin, Yuchuan Wu, Fei Huang et al.

In this paper, we present Duplex Conversation, a multi-turn, multimodal spoken dialogue system that enables telephone-based agents to interact with customers like a human. We use the concept of full-duplex in telecommunication to demonstrate what a human-like interactive experience should be and how to achieve smooth turn-taking through three subtasks: user state detection, backchannel selection, and barge-in detection. Besides, we propose semi-supervised learning with multimodal data augmentation to leverage unlabeled data to increase model generalization. Experimental results on three sub-tasks show that the proposed method achieves consistent improvements compared with baselines. We deploy the Duplex Conversation to Alibaba intelligent customer service and share lessons learned in production. Online A/B experiments show that the proposed system can significantly reduce response latency by 50%.

Guimin Hu, Ting-En Lin, Yi Zhao et al.

Multimodal sentiment analysis (MSA) and emotion recognition in conversation (ERC) are key research topics for computers to understand human behaviors. From a psychological perspective, emotions are the expression of affect or feelings during a short period, while sentiments are formed and held for a longer period. However, most existing works study sentiment and emotion separately and do not fully exploit the complementary knowledge behind the two. In this paper, we propose a multimodal sentiment knowledge-sharing framework (UniMSE) that unifies MSA and ERC tasks from features, labels, and models. We perform modality fusion at the syntactic and semantic levels and introduce contrastive learning between modalities and samples to better capture the difference and consistency between sentiments and emotions. Experiments on four public benchmark datasets, MOSI, MOSEI, MELD, and IEMOCAP, demonstrate the effectiveness of the proposed method and achieve consistent improvements compared with state-of-the-art methods.

Yushan Qian, Bo Wang, Ting-En Lin et al.

Empathetic dialogue is a human-like behavior that requires the perception of both affective factors (e.g., emotion status) and cognitive factors (e.g., cause of the emotion). Besides concerning emotion status in early work, the latest approaches study emotion causes in empathetic dialogue. These approaches focus on understanding and duplicating emotion causes in the context to show empathy for the speaker. However, instead of only repeating the contextual causes, the real empathic response often demonstrate a logical and emotion-centered transition from the causes in the context to those in the responses. In this work, we propose an emotion cause transition graph to explicitly model the natural transition of emotion causes between two adjacent turns in empathetic dialogue. With this graph, the concept words of the emotion causes in the next turn can be predicted and used by a specifically designed concept-aware decoder to generate the empathic response. Automatic and human experimental results on the benchmark dataset demonstrate that our method produces more empathetic, coherent, informative, and specific responses than existing models.

Ruoyi Du, Wenqing Yu, Heqing Wang et al.

As fine-grained visual classification (FGVC) being developed for decades, great works related have exposed a key direction -- finding discriminative local regions and revealing subtle differences. However, unlike identifying visual contents within static images, for recognizing objects in the real physical world, discriminative information is not only present within seen local regions but also hides in other unseen perspectives. In other words, in addition to focusing on the distinguishable part from the whole, for efficient and accurate recognition, it is required to infer the key perspective with a few glances, e.g., people may recognize a "Benz AMG GT" with a glance of its front and then know that taking a look at its exhaust pipe can help to tell which year's model it is. In this paper, back to reality, we put forward the problem of active fine-grained recognition (AFGR) and complete this study in three steps: (i) a hierarchical, multi-view, fine-grained vehicle dataset is collected as the testbed, (ii) a simple experiment is designed to verify that different perspectives contribute differently for FGVC and different categories own different discriminative perspective, (iii) a policy-gradient-based framework is adopted to achieve efficient recognition with active view selection. Comprehensive experiments demonstrate that the proposed method delivers a better performance-efficient trade-off than previous FGVC methods and advanced neural networks.

Haoyu Gao, Ting-En Lin, Hangyu Li et al.

Task-oriented dialogue (TOD) systems facilitate users in executing various activities via multi-turn dialogues, but Large Language Models (LLMs) often struggle to comprehend these intricate contexts. In this study, we propose a novel "Self-Explanation" prompting strategy to enhance the comprehension abilities of LLMs in multi-turn dialogues. This task-agnostic approach requires the model to analyze each dialogue utterance before task execution, thereby improving performance across various dialogue-centric tasks. Experimental results from six benchmark datasets confirm that our method consistently outperforms other zero-shot prompts and matches or exceeds the efficacy of few-shot prompts, demonstrating its potential as a powerful tool in enhancing LLMs' comprehension in complex dialogue tasks.

Tianshu Yu, Ting-En Lin, Yuchuan Wu et al.

In recent research on large language models (LLMs), there has been a growing emphasis on aligning these models with human values to reduce the impact of harmful content. However, current alignment methods often rely solely on singular forms of human feedback, such as preferences, annotated labels, or natural language critiques, overlooking the potential advantages of combining these feedback types. This limitation leads to suboptimal performance, even when ample training data is available. In this paper, we introduce Constructive and Diverse Feedback (CDF) as a novel method to enhance LLM alignment, inspired by constructivist learning theory. Our approach involves collecting three distinct types of feedback tailored to problems of varying difficulty levels within the training dataset. Specifically, we exploit critique feedback for easy problems, refinement feedback for medium problems, and preference feedback for hard problems. By training our model with this diversified feedback, we achieve enhanced alignment performance while using less training data. To assess the effectiveness of CDF, we evaluate it against previous methods in three downstream tasks: question answering, dialog generation, and text summarization. Experimental results demonstrate that CDF achieves superior performance even with a smaller training dataset.

Huawen Feng, Yan Fan, Xiong Liu et al.

Despite the recent progress in news summarization made by large language models (LLMs), they often generate summaries that are factually inconsistent with original articles, known as "hallucinations" in text generation. Unlike previous small models (e.g., BART, T5), current LLMs make fewer silly mistakes but more sophisticated ones, such as imposing cause and effect, adding false details, overgeneralizing, etc. These hallucinations are challenging to detect through traditional methods, which poses great challenges for improving the factual consistency of text summarization. In this paper, we propose Contrastive Preference Optimization (CPO) to disentangle the LLMs' propensities to generate faithful and fake content. Furthermore, we adopt a probing-based specific training method to improve their capacity of distinguishing two types of propensities. In this way, LLMs can execute the instructions more accurately and have enhanced perception of hallucinations. Experimental results show that CPO significantly improves the reliability of summarization based on LLMs.

Zhengwei Tao, Ting-En Lin, Xiancai Chen et al.

Large language models (LLMs) have significantly advanced in various fields and intelligent agent applications. However, current LLMs that learn from human or external model supervision are costly and may face performance ceilings as task complexity and diversity increase. To address this issue, self-evolution approaches that enable LLM to autonomously acquire, refine, and learn from experiences generated by the model itself are rapidly growing. This new training paradigm inspired by the human experiential learning process offers the potential to scale LLMs towards superintelligence. In this work, we present a comprehensive survey of self-evolution approaches in LLMs. We first propose a conceptual framework for self-evolution and outline the evolving process as iterative cycles composed of four phases: experience acquisition, experience refinement, updating, and evaluation. Second, we categorize the evolution objectives of LLMs and LLM-based agents; then, we summarize the literature and provide taxonomy and insights for each module. Lastly, we pinpoint existing challenges and propose future directions to improve self-evolution frameworks, equipping researchers with critical insights to fast-track the development of self-evolving LLMs. Our corresponding GitHub repository is available at https://github.com/AlibabaResearch/DAMO-ConvAI/tree/main/Awesome-Self-Evolution-of-LLM

Changyu Chen, Xiting Wang, Ting-En Lin et al.

In reasoning tasks, even a minor error can cascade into inaccurate results, leading to suboptimal performance of large language models in such domains. Earlier fine-tuning approaches sought to mitigate this by leveraging more precise supervisory signals from human labeling, larger models, or self-sampling, although at a high cost. Conversely, we develop a method that avoids external resources, relying instead on introducing perturbations to the input. Our training approach randomly masks certain tokens within the chain of thought, a technique we found to be particularly effective for reasoning tasks. When applied to fine-tuning with GSM8K on Llama-2-7B, this method achieved a 5\% improvement in GSM8K accuracy and a 10\% improvement in GSM-IC accuracy over standard supervised fine-tuning with a few codes modified. Furthermore, it is complementary to existing methods. When integrated with related explicit data augmentation methods, it leads to improvements across five datasets of various augmentation methods, as well as two different base models. We further investigate the mechanisms behind this improvement through case studies and quantitative analysis, suggesting that our approach may provide superior support for the model in capturing long-distance dependencies, especially those related to questions. This enhancement could deepen understanding of the premises in questions and prior steps. Our code is available at Github.

Shunyu Liu, Wenkai Fang, Zetian Hu et al.

Large Language Models (LLMs) have demonstrated unprecedented generative capabilities, yet their alignment with human values remains critical for ensuring helpful and harmless deployments. While Reinforcement Learning from Human Feedback (RLHF) has emerged as a powerful paradigm for aligning LLMs with human preferences, its reliance on complex reward modeling introduces inherent trade-offs in computational efficiency and training stability. In this context, Direct Preference Optimization (DPO) has recently gained prominence as a streamlined alternative that directly optimizes LLMs using human preferences, thereby circumventing the need for explicit reward modeling. Owing to its theoretical elegance and computational efficiency, DPO has rapidly attracted substantial research efforts exploring its various implementations and applications. However, this field currently lacks systematic organization and comparative analysis. In this survey, we conduct a comprehensive overview of DPO and introduce a novel taxonomy, categorizing previous works into four key dimensions: data strategy, learning framework, constraint mechanism, and model property. We further present a rigorous empirical analysis of DPO variants across standardized benchmarks. Additionally, we discuss real-world applications, open challenges, and future directions for DPO. This work delivers both a conceptual framework for understanding DPO and practical guidance for practitioners, aiming to advance robust and generalizable alignment paradigms. All collected resources are available and will be continuously updated at https://github.com/liushunyu/awesome-direct-preference-optimization.

Pinyi Zhang, Ting-En Lin, Yuchuan Wu et al.

Personalized alignment of large language models seeks to adapt responses to individual user preferences, typically via reinforcement learning. A key challenge is obtaining accurate, user-specific reward signals in open-ended scenarios. Existing personalized reward models face two persistent limitations: (1) oversimplifying diverse, scenario-specific preferences into a small, fixed set of evaluation principles, and (2) struggling with generalization to new users with limited feedback. To this end, we propose P-GenRM, the first Personalized Generative Reward Model with test-time user-based scaling. P-GenRM transforms preference signals into structured evaluation chains that derive adaptive personas and scoring rubrics across various scenarios. It further clusters users into User Prototypes and introduces a dual-granularity scaling mechanism: at the individual level, it adaptively scales and aggregates each user's scoring scheme; at the prototype level, it incorporates preferences from similar users. This design mitigates noise in inferred preferences and enhances generalization to unseen users through prototype-based transfer. Empirical results show that P-GenRM achieves state-of-the-art results on widely-used personalized reward model benchmarks, with an average improvement of 2.31%, and demonstrates strong generalization on an out-of-distribution dataset. Notably, Test-time User-based scaling provides an additional 3% boost, demonstrating stronger personalized alignment with test-time scalability.

Run Luo, Ting-En Lin, Haonan Zhang et al.

Recent advancements in omnimodal learning have significantly improved understanding and generation across images, text, and speech, yet these developments remain predominantly confined to proprietary models. The lack of high-quality omnimodal datasets and the challenges of real-time emotional speech synthesis have notably hindered progress in open-source research. To address these limitations, we introduce \name, a two-stage training framework that integrates omnimodal alignment and speech generation to develop a state-of-the-art omnimodal large language model. In the alignment phase, a pre-trained speech model undergoes further training on text-image tasks, enabling (near) zero-shot generalization from vision to speech, outperforming models trained on tri-modal datasets. In the speech generation phase, a lightweight decoder is trained on speech tasks with direct preference optimization, enabling real-time emotional speech synthesis with high fidelity. Experiments show that \name surpasses state-of-the-art models across omnimodal, vision-language, and speech-language benchmarks. It achieves a 4-point absolute improvement on OmniBench over the leading open-source model VITA, despite using 5x fewer training samples and a smaller model size (7B vs. 7x8B). Additionally, \name achieves real-time speech generation with <1s latency at non-autoregressive mode, reducing inference time by 5x compared to autoregressive methods, and improves emotion classification accuracy by 7.7\%

Junjie Zhang, Guozheng Ma, Shunyu Liu et al.

Recent advances in Reinforcement Learning (RL) have underscored its potential for incentivizing reasoning capabilities of Large Language Models (LLMs). However, existing step-level efforts suffer from costly annotations that limit domain coverage, while scalar scores further impose an information bottleneck, offering insufficient semantic bandwidth to improve intermediate decisions. Alternative language-critique approaches, which rely on frozen or external critics, provide richer textual feedback but lack the scalability needed for sustained policy improvement. In this work, we propose language-driven stepwise trajectory redirection, termed as STRIDE, a novel training framework that shifts process supervision from scalar rewards to learnable stepwise language feedback. Specifically, we co-train a generator and a generative verifier using only outcome-based rewards, eliminating external annotations, while delivering sustained policy improvement through jointly aligned verifier training. The verifier's stepwise language critiques explicitly localize and explain failures, enabling the generator to redirect reasoning trajectories at intermediate steps toward alternative decisions. The trajectory redirection design guarantees harmless policy improvement, even under noisy or suboptimal verifier feedback. Experiments on diverse reasoning benchmarks show that STRIDE significantly outperforms state-of-the-art baselines, as well as achieving breakthroughs on zero-pass-rate problems where scalar methods yield no learning signal in our ablation studies, demonstrating the effectiveness of learnable stepwise language feedback for enhancing LLM reasoning.

Feiteng Fang, Ting-En Lin, Yuchuan Wu et al.

Role-Playing Language Agents (RPLAs) aim to simulate characters for realistic and engaging human-computer interactions. However, traditional reward models often struggle with scalability and adapting to subjective conversational preferences. We propose ChARM, a Character-based Act-adaptive Reward Model, addressing these challenges through two innovations: (1) an act-adaptive margin that significantly enhances learning efficiency and generalizability, and (2) a self-evolution mechanism leveraging large-scale unlabeled data to improve training coverage. Additionally, we introduce RoleplayPref, the first large-scale preference dataset specifically for RPLAs, featuring 1,108 characters, 13 subcategories, and 16,888 bilingual dialogues, alongside RoleplayEval, a dedicated evaluation benchmark. Experimental results show a 13% improvement over the conventional Bradley-Terry model in preference rankings. Furthermore, applying ChARM-generated rewards to preference learning techniques (e.g., direct preference optimization) achieves state-of-the-art results on CharacterEval and RoleplayEval. Code and dataset are available at https://github.com/calubkk/ChARM.

Junjie Zhang, Rushuai Yang, Shunyu Liu et al.

In this work, we establish a novel theoretical connection between supervised fine-tuning and offline reinforcement learning under the token-level Markov decision process, revealing that large language models indeed learn an implicit $Q$-function for inference. Through this theoretical lens, we demonstrate that the widely used beam search method suffers from unacceptable over-optimism, where inference errors are inevitably amplified due to inflated $Q$-value estimations of suboptimal steps. To address this limitation, we propose Supervised Optimism Correction(SOC), which introduces a simple yet effective auxiliary loss for token-level $Q$-value estimations during supervised fine-tuning. Specifically, the auxiliary loss employs implicit value regularization to boost model confidence in expert-demonstrated responses, thereby suppressing over-optimism toward insufficiently supervised responses. Extensive experiments on mathematical reasoning benchmarks, including GSM8K, MATH, and GAOKAO, showcase the superiority of the proposed SOC with beam search across a series of open-source models.

Haoyu Gao, Rui Wang, Ting-En Lin et al.

Dialogue Topic Segmentation (DTS) plays an essential role in a variety of dialogue modeling tasks. Previous DTS methods either focus on semantic similarity or dialogue coherence to assess topic similarity for unsupervised dialogue segmentation. However, the topic similarity cannot be fully identified via semantic similarity or dialogue coherence. In addition, the unlabeled dialogue data, which contains useful clues of utterance relationships, remains underexploited. In this paper, we propose a novel unsupervised DTS framework, which learns topic-aware utterance representations from unlabeled dialogue data through neighboring utterance matching and pseudo-segmentation. Extensive experiments on two benchmark datasets (i.e., DialSeg711 and Doc2Dial) demonstrate that our method significantly outperforms the strong baseline methods. For reproducibility, we provide our code and data at:https://github.com/AlibabaResearch/DAMO-ConvAI/tree/main/dial-start.

Hanlei Zhang, Hua Xu, Ting-En Lin

Open intent classification is a challenging task in dialogue systems. On the one hand, it should ensure the quality of known intent identification. On the other hand, it needs to detect the open (unknown) intent without prior knowledge. Current models are limited in finding the appropriate decision boundary to balance the performances of both known intents and the open intent. In this paper, we propose a post-processing method to learn the adaptive decision boundary (ADB) for open intent classification. We first utilize the labeled known intent samples to pre-train the model. Then, we automatically learn the adaptive spherical decision boundary for each known class with the aid of well-trained features. Specifically, we propose a new loss function to balance both the empirical risk and the open space risk. Our method does not need open intent samples and is free from modifying the model architecture. Moreover, our approach is surprisingly insensitive with less labeled data and fewer known intents. Extensive experiments on three benchmark datasets show that our method yields significant improvements compared with the state-of-the-art methods. The codes are released at https://github.com/thuiar/Adaptive-Decision-Boundary.

Hanlei Zhang, Hua Xu, Ting-En Lin et al.

Discovering new intents is a crucial task in dialogue systems. Most existing methods are limited in transferring the prior knowledge from known intents to new intents. They also have difficulties in providing high-quality supervised signals to learn clustering-friendly features for grouping unlabeled intents. In this work, we propose an effective method, Deep Aligned Clustering, to discover new intents with the aid of the limited known intent data. Firstly, we leverage a few labeled known intent samples as prior knowledge to pre-train the model. Then, we perform k-means to produce cluster assignments as pseudo-labels. Moreover, we propose an alignment strategy to tackle the label inconsistency problem during clustering assignments. Finally, we learn the intent representations under the supervision of the aligned pseudo-labels. With an unknown number of new intents, we predict the number of intent categories by eliminating low-confidence intent-wise clusters. Extensive experiments on two benchmark datasets show that our method is more robust and achieves substantial improvements over the state-of-the-art methods. The codes are released at https://github.com/thuiar/DeepAligned-Clustering.

Yuhan Chen, Ang Lv, Ting-En Lin et al.

In this paper, we demonstrate that an inherent waveform pattern in the attention allocation of large language models (LLMs) significantly affects their performance in tasks demanding a high degree of context awareness, such as utilizing LLMs for tool-use. Specifically, the crucial information in the context will be potentially overlooked by model when it is positioned in the trough zone of the attention waveform, leading to decreased performance. To address this issue, we propose a novel inference method named Attention Buckets. It allows LLMs to process their input through multiple parallel processes. Each process utilizes a distinct base angle for the rotary position embedding, thereby creating a unique attention waveform. By compensating an attention trough of a particular process with an attention peak of another process, our approach enhances LLM's awareness to various contextual positions, thus mitigating the risk of overlooking crucial information. In the largest tool-use benchmark, our method elevates a 7B model to achieve state-of-the-art performance, comparable to that of GPT-4. On other benchmarks and some RAG tasks, which also demand a thorough understanding of contextual content, Attention Buckets also exhibited notable enhancements in performance.

Junjie Zhang, Guozheng Ma, Shunyu Liu et al.

Reinforcement Learning with Verifiable Rewards (RLVR) has emerged as a powerful learn-to-reason paradigm for Large Reasoning Models to tackle complex tasks. However, current RLVR paradigm is still not efficient enough, as it works in a trial-and-error manner. To perform better, the model needs to explore the reward space by numerously generating responses and learn from fragmented reward signals, blind to the overall reward patterns. Fortunately, verifiable rewards make the natural language description of the reward function possible, and meanwhile, LLMs have demonstrated strong in-context learning ability. This motivates us to explore if Large Reasoning Models can benefit from a motivation of the task, i.e., awareness of the reward function, during the reinforcement finetuning process, as we humans sometimes do when learning. In this paper, we introduce Motivation-enhanced Reinforcement Finetuning (MeRF), an intuitive yet effective method enhancing reinforcement finetuning of LLMs by involving ``telling LLMs rules of the game''. Specifically, MeRF directly injects the reward specification into the prompt, which serves as an in-context motivation for the model to be aware of the optimization objective. This simple modification leverages the in-context learning ability of LLMs, aligning generation with optimization, thereby incentivizing the model to generate desired outputs from both inner motivation and external reward. Empirical evaluations demonstrate that MeRF achieves substantial performance gains over RLVR baseline. Moreover, ablation studies show that MeRF performs better with greater consistency between the in-context motivation and the external reward function, while the model also demonstrates an ability to adapt to misleading motivations through reinforcement finetuning.

Xiang Huang, Ting-En Lin, Feiteng Fang et al.

Instruction following (IF) is a critical capability for large language models (LLMs). However, handling complex instructions with multiple constraints remains challenging. Previous methods typically select preference pairs based on the number of constraints they satisfy, introducing noise where chosen examples may fail to follow some constraints and rejected examples may excel in certain respects over the chosen ones. To address the challenge of aligning with multiple preferences, we propose a simple yet effective method called Reverse Preference Optimization (RPO). It mitigates noise in preference pairs by dynamically reversing the constraints within the instruction to ensure the chosen response is perfect, alleviating the burden of extensive sampling and filtering to collect perfect responses. Besides, reversal also enlarges the gap between chosen and rejected responses, thereby clarifying the optimization direction and making it more robust to noise. We evaluate RPO on two multi-turn IF benchmarks, Sysbench and Multi-IF, demonstrating average improvements over the DPO baseline of 4.6 and 2.5 points (on Llama-3.1 8B), respectively. Moreover, RPO scales effectively across model sizes (8B to 70B parameters), with the 70B RPO model surpassing GPT-4o.

Zaijing Li, Ting-En Lin, Yuchuan Wu et al.

Sentiment analysis is a crucial task that aims to understand people's emotional states and predict emotional categories based on multimodal information. It consists of several subtasks, such as emotion recognition in conversation (ERC), aspect-based sentiment analysis (ABSA), and multimodal sentiment analysis (MSA). However, unifying all subtasks in sentiment analysis presents numerous challenges, including modality alignment, unified input/output forms, and dataset bias. To address these challenges, we propose a Task-Specific Prompt method to jointly model subtasks and introduce a multimodal generative framework called UniSA. Additionally, we organize the benchmark datasets of main subtasks into a new Sentiment Analysis Evaluation benchmark, SAEval. We design novel pre-training tasks and training methods to enable the model to learn generic sentiment knowledge among subtasks to improve the model's multimodal sentiment perception ability. Our experimental results show that UniSA performs comparably to the state-of-the-art on all subtasks and generalizes well to various subtasks in sentiment analysis.

Shuzheng Si, Wentao Ma, Haoyu Gao et al.

Task-oriented dialogue (TOD) models have made significant progress in recent years. However, previous studies primarily focus on datasets written by annotators, which has resulted in a gap between academic research and real-world spoken conversation scenarios. While several small-scale spoken TOD datasets are proposed to address robustness issues such as ASR errors, they ignore the unique challenges in spoken conversation. To tackle the limitations, we introduce SpokenWOZ, a large-scale speech-text dataset for spoken TOD, containing 8 domains, 203k turns, 5.7k dialogues and 249 hours of audios from human-to-human spoken conversations. SpokenWOZ further incorporates common spoken characteristics such as word-by-word processing and reasoning in spoken language. Based on these characteristics, we present cross-turn slot and reasoning slot detection as new challenges. We conduct experiments on various baselines, including text-modal models, newly proposed dual-modal models, and LLMs, e.g., ChatGPT. The results show that the current models still have substantial room for improvement in spoken conversation, where the most advanced dialogue state tracker only achieves 25.65% in joint goal accuracy and the SOTA end-to-end model only correctly completes the user request in 52.1% of dialogues. The dataset, code, and leaderboard are available: https://spokenwoz.github.io/.

Tianshu Yu, Haoyu Gao, Ting-En Lin et al.

Recently, speech-text pre-training methods have shown remarkable success in many speech and natural language processing tasks. However, most previous pre-trained models are usually tailored for one or two specific tasks, but fail to conquer a wide range of speech-text tasks. In addition, existing speech-text pre-training methods fail to explore the contextual information within a dialogue to enrich utterance representations. In this paper, we propose Speech-text dialog Pre-training for spoken dialog understanding with ExpliCiT cRoss-Modal Alignment (SPECTRA), which is the first-ever speech-text dialog pre-training model. Concretely, to consider the temporality of speech modality, we design a novel temporal position prediction task to capture the speech-text alignment. This pre-training task aims to predict the start and end time of each textual word in the corresponding speech waveform. In addition, to learn the characteristics of spoken dialogs, we generalize a response selection task from textual dialog pre-training to speech-text dialog pre-training scenarios. Experimental results on four different downstream speech-text tasks demonstrate the superiority of SPECTRA in learning speech-text alignment and multi-turn dialog context.

Ting-En Lin, Hua Xu

With the maturity and popularity of dialogue systems, detecting user's unknown intent in dialogue systems has become an important task. It is also one of the most challenging tasks since we can hardly get examples, prior knowledge or the exact numbers of unknown intents. In this paper, we propose SofterMax and deep novelty detection (SMDN), a simple yet effective post-processing method for detecting unknown intent in dialogue systems based on pre-trained deep neural network classifiers. Our method can be flexibly applied on top of any classifiers trained in deep neural networks without changing the model architecture. We calibrate the confidence of the softmax outputs to compute the calibrated confidence score (i.e., SofterMax) and use it to calculate the decision boundary for unknown intent detection. Furthermore, we feed the feature representations learned by the deep neural networks into traditional novelty detection algorithm to detect unknown intents from different perspectives. Finally, we combine the methods above to perform the joint prediction. Our method classifies examples that differ from known intents as unknown and does not require any examples or prior knowledge of it. We have conducted extensive experiments on three benchmark dialogue datasets. The results show that our method can yield significant improvements compared with the state-of-the-art baselines

Ting-En Lin, Hua Xu, Hanlei Zhang

Identifying new user intents is an essential task in the dialogue system. However, it is hard to get satisfying clustering results since the definition of intents is strongly guided by prior knowledge. Existing methods incorporate prior knowledge by intensive feature engineering, which not only leads to overfitting but also makes it sensitive to the number of clusters. In this paper, we propose constrained deep adaptive clustering with cluster refinement (CDAC+), an end-to-end clustering method that can naturally incorporate pairwise constraints as prior knowledge to guide the clustering process. Moreover, we refine the clusters by forcing the model to learn from the high confidence assignments. After eliminating low confidence assignments, our approach is surprisingly insensitive to the number of clusters. Experimental results on the three benchmark datasets show that our method can yield significant improvements over strong baselines.

Ting-En Lin, Hua Xu

Identifying the unknown (novel) user intents that have never appeared in the training set is a challenging task in the dialogue system. In this paper, we present a two-stage method for detecting unknown intents. We use bidirectional long short-term memory (BiLSTM) network with the margin loss as the feature extractor. With margin loss, we can learn discriminative deep features by forcing the network to maximize inter-class variance and to minimize intra-class variance. Then, we feed the feature vectors to the density-based novelty detection algorithm, local outlier factor (LOF), to detect unknown intents. Experiments on two benchmark datasets show that our method can yield consistent improvements compared with the baseline methods.