Didar Zowghi

Qinghua Lu, Liming Zhu, Xiwei Xu et al.

Responsible AI is widely considered as one of the greatest scientific challenges of our time and is key to increase the adoption of AI. Recently, a number of AI ethics principles frameworks have been published. However, without further guidance on best practices, practitioners are left with nothing much beyond truisms. Also, significant efforts have been placed at algorithm-level rather than system-level, mainly focusing on a subset of mathematics-amenable ethical principles, such as fairness. Nevertheless, ethical issues can arise at any step of the development lifecycle, cutting across many AI and non-AI components of systems beyond AI algorithms and models. To operationalize responsible AI from a system perspective, in this paper, we present a Responsible AI Pattern Catalogue based on the results of a Multivocal Literature Review (MLR). Rather than staying at the principle or algorithm level, we focus on patterns that AI system stakeholders can undertake in practice to ensure that the developed AI systems are responsible throughout the entire governance and engineering lifecycle. The Responsible AI Pattern Catalogue classifies the patterns into three groups: multi-level governance patterns, trustworthy process patterns, and responsible-AI-by-design product patterns. These patterns provide systematic and actionable guidance for stakeholders to implement responsible AI.

Muneera Bano, Didar Zowghi, Jon Whittle

The advent of AI driven large language models (LLMs) have stirred discussions about their role in qualitative research. Some view these as tools to enrich human understanding, while others perceive them as threats to the core values of the discipline. This study aimed to compare and contrast the comprehension capabilities of humans and LLMs. We conducted an experiment with small sample of Alexa app reviews, initially classified by a human analyst. LLMs were then asked to classify these reviews and provide the reasoning behind each classification. We compared the results with human classification and reasoning. The research indicated a significant alignment between human and ChatGPT 3.5 classifications in one third of cases, and a slightly lower alignment with GPT4 in over a quarter of cases. The two AI models showed a higher alignment, observed in more than half of the instances. However, a consensus across all three methods was seen only in about one fifth of the classifications. In the comparison of human and LLMs reasoning, it appears that human analysts lean heavily on their individual experiences. As expected, LLMs, on the other hand, base their reasoning on the specific word choices found in app reviews and the functional components of the app itself. Our results highlight the potential for effective human LLM collaboration, suggesting a synergistic rather than competitive relationship. Researchers must continuously evaluate LLMs role in their work, thereby fostering a future where AI and humans jointly enrich qualitative research.

Muneera Bano, Didar Zowghi, Vincenzo Gervasi et al.

As Artificial Intelligence (AI) permeates many aspects of society, it brings numerous advantages while at the same time raising ethical concerns and potential risks, such as perpetuating inequalities through biased or discriminatory decision-making. To develop AI systems that cater for the needs of diverse users and uphold ethical values, it is essential to consider and integrate diversity and inclusion (D&I) principles throughout AI development and deployment. Requirements engineering (RE) is a fundamental process in developing software systems by eliciting and specifying relevant needs from diverse stakeholders. This research aims to address the lack of research and practice on how to elicit and capture D&I requirements for AI systems. We have conducted comprehensive data collection and synthesis from the literature review to extract requirements themes related to D&I in AI. We have proposed a tailored user story template to capture D&I requirements and conducted focus group exercises to use the themes and user story template in writing D&I requirements for two example AI systems. Additionally, we have investigated the capability of our solution by generating synthetic D&I requirements captured in user stories with the help of a Large Language Model.

Rifat Ara Shams, Didar Zowghi, Muneera Bano

Artificial Intelligence (AI)'s pervasive presence and variety necessitate diversity and inclusivity (D&I) principles in its design for fairness, trust, and transparency. Yet, these considerations are often overlooked, leading to issues of bias, discrimination, and perceived untrustworthiness. In response, we conducted a Systematic Review to unearth challenges and solutions relating to D&I in AI. Our rigorous search yielded 48 research articles published between 2017 and 2022. Open coding of these papers revealed 55 unique challenges and 33 solutions for D&I in AI, as well as 24 unique challenges and 23 solutions for enhancing such practices using AI. This study, by offering a deeper understanding of these issues, will enlighten researchers and practitioners seeking to integrate these principles into future AI systems.

Rifat Ara Shams, Didar Zowghi, Muneera Bano

The rapid expansion of Artificial Intelligence (AI) technologies has introduced both significant advancements and challenges, with diversity and inclusion (D&I) emerging as a critical concern. Addressing D&I in AI is essential to reduce biases and discrimination, enhance fairness, and prevent adverse societal impacts. Despite its importance, D&I considerations are often overlooked, resulting in incidents marked by built-in biases and ethical dilemmas. Analyzing AI incidents through a D&I lens is crucial for identifying causes of biases and developing strategies to mitigate them, ensuring fairer and more equitable AI technologies. However, systematic investigations of D&I-related AI incidents are scarce. This study addresses these challenges by identifying and understanding D&I issues within AI systems through a manual analysis of AI incident databases (AIID and AIAAIC). The research develops a decision tree to investigate D&I issues tied to AI incidents and populate a public repository of D&I-related AI incidents. The decision tree was validated through a card sorting exercise and focus group discussions. The research demonstrates that almost half of the analyzed AI incidents are related to D&I, with a notable predominance of racial, gender, and age discrimination. The decision tree and resulting public repository aim to foster further research and responsible AI practices, promoting the development of inclusive and equitable AI systems.

Daniela Elia, Fang Chen, Didar Zowghi et al.

The fast adoption of new technologies forces companies to continuously adapt their operations making it harder to predict workforce requirements. Several recent studies have attempted to predict the emergence of new roles and skills in the labour market from online job ads. This paper aims to present a novel ontology linking business transformation initiatives to occupations and an approach to automatically populating it by leveraging embeddings extracted from job ads and Wikipedia pages on business transformation and emerging technologies topics. To our knowledge, no previous research explicitly links business transformation initiatives, like the adoption of new technologies or the entry into new markets, to the roles needed. Our approach successfully matches occupations to transformation initiatives under ten different scenarios, five linked to technology adoption and five related to business. This framework presents an innovative approach to guide enterprises and educational institutions on the workforce requirements for specific business transformation initiatives.

Muneera Bano, Didar Zowghi, Vincenzo Gervasi

The growing presence of Artificial Intelligence (AI) in various sectors necessitates systems that accurately reflect societal diversity. This study seeks to envision the operationalization of the ethical imperatives of diversity and inclusion (D&I) within AI ecosystems, addressing the current disconnect between ethical guidelines and their practical implementation. A significant challenge in AI development is the effective operationalization of D&I principles, which is critical to prevent the reinforcement of existing biases and ensure equity across AI applications. This paper proposes a vision of a framework for developing a tool utilizing persona-based simulation by Generative AI (GenAI). The approach aims to facilitate the representation of the needs of diverse users in the requirements analysis process for AI software. The proposed framework is expected to lead to a comprehensive persona repository with diverse attributes that inform the development process with detailed user narratives. This research contributes to the development of an inclusive AI paradigm that ensures future technological advances are designed with a commitment to the diverse fabric of humanity.

Muneera Bano, Didar Zowghi, Pip Shea et al.

Scientific research organizations that are developing and deploying Artificial Intelligence (AI) systems are at the intersection of technological progress and ethical considerations. The push for Responsible AI (RAI) in such institutions underscores the increasing emphasis on integrating ethical considerations within AI design and development, championing core values like fairness, accountability, and transparency. For scientific research organizations, prioritizing these practices is paramount not just for mitigating biases and ensuring inclusivity, but also for fostering trust in AI systems among both users and broader stakeholders. In this paper, we explore the practices at a research organization concerning RAI practices, aiming to assess the awareness and preparedness regarding the ethical risks inherent in AI design and development. We have adopted a mixed-method research approach, utilising a comprehensive survey combined with follow-up in-depth interviews with selected participants from AI-related projects. Our results have revealed certain knowledge gaps concerning ethical, responsible, and inclusive AI, with limitations in awareness of the available AI ethics frameworks. This revealed an overarching underestimation of the ethical risks that AI technologies can present, especially when implemented without proper guidelines and governance. Our findings reveal the need for a holistic and multi-tiered strategy to uplift capabilities and better support science research teams for responsible, ethical, and inclusive AI development and deployment.

Muneera Bano, Didar Zowghi, Fernando Mourao et al.

Artificial Intelligence (AI) systems for online recruitment markets have the potential to significantly enhance the efficiency and effectiveness of job placements and even promote fairness or inclusive hiring practices. Neglecting Diversity and Inclusion (D&I) in these systems, however, can perpetuate biases, leading to unfair hiring practices and decreased workplace diversity, while exposing organisations to legal and reputational risks. Despite the acknowledged importance of D&I in AI, there is a gap in research on effectively implementing D&I guidelines in real-world recruitment systems. Challenges include a lack of awareness and framework for operationalising D&I in a cost-effective, context-sensitive manner. This study aims to investigate the practical application of D&I guidelines in AI-driven online job-seeking systems, specifically exploring how these principles can be operationalised to create more inclusive recruitment processes. We conducted a co-design workshop with a large multinational recruitment company focusing on two AI-driven recruitment use cases. User stories and personas were applied to evaluate the impacts of AI on diverse stakeholders. Follow-up interviews were conducted to assess the workshop's long-term effects on participants' awareness and application of D&I principles. The co-design workshop successfully increased participants' understanding of D&I in AI. However, translating awareness into operational practice posed challenges, particularly in balancing D&I with business goals. The results suggest developing tailored D&I guidelines and ongoing support to ensure the effective adoption of inclusive AI practices.

Muneera Bano, Didar Zowghi, Jon Whittle et al.

Adopting AI copilots in professional workflows presents opportunities for enhanced productivity, efficiency, and decision making. In this paper, we present results from a six month trial of M365 Copilot conducted at our organisation in 2024. A qualitative interview study was carried out with 27 participants. The study explored user perceptions of M365 Copilot's effectiveness, productivity impact, evolving expectations, ethical concerns, and overall satisfaction. Initial enthusiasm for the tool was met with mixed post trial experiences. While some users found M365 Copilot beneficial for tasks such as email coaching, meeting summaries, and content retrieval, others reported unmet expectations in areas requiring deeper contextual understanding, reasoning, and integration with existing workflows. Ethical concerns were a recurring theme, with users highlighting issues related to data privacy, transparency, and AI bias. While M365 Copilot demonstrated value in specific operational areas, its broader impact remained constrained by usability limitations and the need for human oversight to validate AI generated outputs.

Rifat Ara Shams, Didar Zowghi, Muneera Bano

Ensuring diversity and inclusion (D&I) in artificial intelligence (AI) is crucial for mitigating biases and promoting equitable decision-making. However, existing AI risk assessment frameworks often overlook inclusivity, lacking standardized tools to measure an AI system's alignment with D&I principles. This paper introduces a structured AI inclusivity question bank, a comprehensive set of 253 questions designed to evaluate AI inclusivity across five pillars: Humans, Data, Process, System, and Governance. The development of the question bank involved an iterative, multi-source approach, incorporating insights from literature reviews, D&I guidelines, Responsible AI frameworks, and a simulated user study. The simulated evaluation, conducted with 70 AI-generated personas related to different AI jobs, assessed the question bank's relevance and effectiveness for AI inclusivity across diverse roles and application domains. The findings highlight the importance of integrating D&I principles into AI development workflows and governance structures. The question bank provides an actionable tool for researchers, practitioners, and policymakers to systematically assess and enhance the inclusivity of AI systems, paving the way for more equitable and responsible AI technologies.

Didar Zowghi, Francesca da Rimini

To date, there has been little concrete practical advice about how to ensure that diversity and inclusion considerations should be embedded within both specific Artificial Intelligence (AI) systems and the larger global AI ecosystem. In this chapter, we present a clear definition of diversity and inclusion in AI, one which positions this concept within an evolving and holistic ecosystem. We use this definition and conceptual framing to present a set of practical guidelines primarily aimed at AI technologists, data scientists and project leaders.

Mahdi Fahmideh, John Grundy, Ghassan Beydoun et al.

The reengineering process of large data-intensive legacy software applications to cloud platforms involves different interrelated activities. These activities are related to planning, architecture design, re-hosting/lift-shift, code refactoring, and other related ones. In this regard, the cloud computing literature has seen the emergence of different methods with a disparate point of view of the same underlying legacy application reengineering process to cloud platforms. As such, the effective interoperability and tailoring of these methods become problematic due to the lack of integrated and consistent standard models.

Jim Buchan, Muneera Bano, Didar Zowghi et al.

Context: User involvement is generally considered to contributing to user satisfaction and project success and is central to Agile software development. In theory, the expectations about user involvement, such as the PO's, are quite demanding in this Agile way of working. But what are the expectations seen in practice, and are the expectations of user involvement aligned among the development team and users? Any misalignment could contribute to conflict and miscommunication among stakeholders that may result in ineffective user involvement. Objective: Our aim is to compare and contrast the expectations of two stakeholder groups (software development team, and software users) about user involvement in order to understand the expectations and assess their alignment. Method: We have conducted an exploratory case study of expectations about user involvement in an Agile software development. Qualitative data was collected through interviews to design a novel method for the assessing the alignment of expectations about user involvement by applying Repertory Grids (RG). Results: By aggregating the results from the interviews and RGs, varying degrees of expectation alignments were observed between the development team and user representatives. Conclusion: Alignment of expectations can be assessed in practice using the proposed RG instrument and can reveal misalignment between user roles and activities they participate in Agile software development projects. Although we used RG instrument retrospectively in this study, we posit that it could also be applied from the start of a project, or proactively as a diagnostic tool throughout a project to assess and ensure that expectations are aligned.

Waqar Hussain, Didar Zowghi, Tony Clear et al.

Software has always been considered as malleable. Changes to software requirements are inevitable during the development process. Despite many software engineering advances over several decades, requirements changes are a source of project risk, particularly when businesses and technologies are evolving rapidly. Although effectively managing requirements changes is a critical aspect of software engineering, conceptions of requirements change in the literature and approaches to their management in practice still seem rudimentary. The overall goal of this study is to better understand the process of requirements change management. We present findings from an exploratory case study of requirements change management in a globally distributed setting. In this context we noted a contrast with the traditional models of requirements change. In theory, change control policies and formal processes are considered as a natural strategy to deal with requirements changes. Yet we observed that "informal requirements changes" (InfRc) were pervasive and unavoidable. Our results reveal an equally 'natural' informal change management process that is required to handle InfRc in parallel. We present a novel model of requirements change which, we argue, better represents the phenomenon and more realistically incorporates both the informal and formal types of change.

Mahdi Fahmideh, Didar Zowghi

While several IoT architectures have been proposed for enabling smart city visions, not much work has been done to assess and compare these architectures. By applying our proposed evaluation framework that incorporates a variety of 33 criteria, this paper presents a comparative analysis of nine existing well-known IoT architectures. The results of the analysis highlight the strengths and weaknesses of these architectures and give insight to city leaders, architects, and developers aiming at selecting the most appropriate architecture or their combination that may fit their own specific smart city development scenario. Keywords. Internet of things, IoT, smart city architecture, evaluation framework

Mahdi Fahmideh, Didar Zowghi

Internet of Things platforms are key enablers for smart city initiatives, targeting the improvement of citizens quality of life and economic growth. As IoT platforms are dynamic, proactive, and heterogeneous socio-technical artefacts, systematic approaches are required for their development. Limited surveys have exclusively explored how IoT platforms are developed and maintained from the perspective of information system development process lifecycle. In this paper, we present a detailed analysis of 63 approaches. This is accomplished by proposing an evaluation framework as a cornerstone to highlight the characteristics, strengths, and weaknesses of these approaches. The survey results not only provide insights of empirical findings, recommendations, and mechanisms for the development of quality aware IoT platforms, but also identify important issues and gaps that need to be addressed.

Zahra Shakeri Hossein Abad, Vincenzo Gervasi, Didar Zowghi et al.

Requirements elicitation requires extensive knowledge and deep understanding of the problem domain where the final system will be situated. However, in many software development projects, analysts are required to elicit the requirements from an unfamiliar domain, which often causes communication barriers between analysts and stakeholders. In this paper, we propose a requirements ELICitation Aid tool (ELICA) to help analysts better understand the target application domain by dynamic extraction and labeling of requirements-relevant knowledge. To extract the relevant terms, we leverage the flexibility and power of Weighted Finite State Transducers (WFSTs) in dynamic modeling of natural language processing tasks. In addition to the information conveyed through text, ELICA captures and processes non-linguistic information about the intention of speakers such as their confidence level, analytical tone, and emotions. The extracted information is made available to the analysts as a set of labeled snippets with highlighted relevant terms which can also be exported as an artifact of the Requirements Engineering (RE) process. The application and usefulness of ELICA are demonstrated through a case study. This study shows how pre-existing relevant information about the application domain and the information captured during an elicitation meeting, such as the conversation and stakeholders' intentions, can be captured and used to support analysts achieving their tasks.

Zahra Shakeri Hossein Abad, Munib Rahman, Abdullah Cheema et al.

Requirements elicitation can be very challenging in projects that require deep domain knowledge about the system at hand. As analysts have the full control over the elicitation process, their lack of knowledge about the system under study inhibits them from asking related questions and reduces the accuracy of requirements provided by stakeholders. We present ELICA, a generic interactive visual analytics tool to assist analysts during requirements elicitation process. ELICA uses a novel information extraction algorithm based on a combination of Weighted Finite State Transducers (WFSTs) (generative model) and SVMs (discriminative model). ELICA presents the extracted relevant information in an interactive GUI (including zooming, panning, and pinching) that allows analysts to explore which parts of the ongoing conversation (or specification document) match with the extracted information. In this demonstration, we show that ELICA is usable and effective in practice, and is able to extract the related information in real-time. We also demonstrate how carefully designed features in ELICA facilitate the interactive and dynamic process of information extraction.

Zahra Shakeri Hossein Abad, Mohammad Noaeen, Didar Zowghi et al.

In the constantly evolving world of software development, switching back and forth between tasks has become the norm. While task switching often allows developers to perform tasks effectively and may increase creativity via the flexible pathway, there are also consequences to frequent task-switching. For high-momentum tasks like software development, "flow", the highly productive state of concentration, is paramount. Each switch distracts the developers' flow, requiring them to switch mental state and an additional immersion period to get back into the flow. However, the wasted time due to time fragmentation caused by task switching is largely invisible and unnoticed by developers and managers. We conducted a survey with 141 software developers to investigate their perceptions of differences between task switching and task interruption and to explore whether they perceive task switchings as disruptive as interruptions. We found that practitioners perceive considerable similarities between the disruptiveness of task switching (either planned or unplanned) and random interruptions. The high level of cognitive cost and low performance are the main consequences of task switching articulated by our respondents. Our findings broaden the understanding of flow change among software practitioners in terms of the characteristics and categories of disruptive switches as well as the consequences of interruptions caused by daily stand-up meetings.