Hyesun Chung

Hyesun Chung, Woojin Park

This study aimed to evaluate the effects of possible physical design features of self-service kiosks (SSK), side and back partitions and chairs, on workload and task performance of older users during a typical SSK task. The study comparatively evaluated eight physical SSK design alternatives, and younger and older participants performed a menu ordering task using each physical design alternative. Older participants showed a large variation in task performance across the design alternatives indicating stronger impacts of the physical design features. In particular, sitting significantly reduced task completion time and workload in multiple dimensions, including time pressure and frustration. In addition, the use of either side or back partitions reduced mean ratings of mental demand and effort. The study suggests placing chairs and either side or back partitions to enhance older adults' user experience. The use of the proposed physical design recommendations would greatly help them use SSK more effectively.

Jaehyun Nam, Hyesun Chung, Young ah Seong et al.

Emotion recognition technology is crucial in providing a personalized user experience. It is especially important in virtual reality(VR) to assess the user's emotions to enhance their sense of immersion. We propose an emotion recognition interface that incorporates the user's biometric data with machine learning technology for increasing user engagement in VR. Our key technologies include brainwave sensors and eye-tracking cameras embedded in a VR headset, which seamlessly acquire physiological signals, and secondly, an attractiveness recognition algorithm that uses bio-signals to predict the user's attraction on visual stimuli. We conducted experiments to test the performance of the system, and also interviewed experts and participants to acquire opinions on the system. This study demonstrated the technical feasibility of our system with high accuracy and usability. Interviewees expected that the interface will be actively used in the context of various applications. Our proposed interface could contribute to an immersive VR experience design.