Zohreh Ovaisi

Zohreh Ovaisi, Shelby Heinecke, Jia Li et al.

Robust machine learning is an increasingly important topic that focuses on developing models resilient to various forms of imperfect data. Due to the pervasiveness of recommender systems in online technologies, researchers have carried out several robustness studies focusing on data sparsity and profile injection attacks. Instead, we propose a more holistic view of robustness for recommender systems that encompasses multiple dimensions - robustness with respect to sub-populations, transformations, distributional disparity, attack, and data sparsity. While there are several libraries that allow users to compare different recommender system models, there is no software library for comprehensive robustness evaluation of recommender system models under different scenarios. As our main contribution, we present a robustness evaluation toolkit, Robustness Gym for RecSys (RGRecSys -- https://www.github.com/salesforce/RGRecSys), that allows us to quickly and uniformly evaluate the robustness of recommender system models.

Zohreh Ovaisi, Ragib Ahsan, Yifan Zhang et al.

Click data collected by modern recommendation systems are an important source of observational data that can be utilized to train learning-to-rank (LTR) systems. However, these data suffer from a number of biases that can result in poor performance for LTR systems. Recent methods for bias correction in such systems mostly focus on position bias, the fact that higher ranked results (e.g., top search engine results) are more likely to be clicked even if they are not the most relevant results given a user's query. Less attention has been paid to correcting for selection bias, which occurs because clicked documents are reflective of what documents have been shown to the user in the first place. Here, we propose new counterfactual approaches which adapt Heckman's two-stage method and accounts for selection and position bias in LTR systems. Our empirical evaluation shows that our proposed methods are much more robust to noise and have better accuracy compared to existing unbiased LTR algorithms, especially when there is moderate to no position bias.