Zaixi Shang

Zaixi Shang, Joshua P. Ebenezer, Alan C. Bovik et al.

High Dynamic Range (HDR) videos can represent a much greater range of brightness and color than Standard Dynamic Range (SDR) videos and are rapidly becoming an industry standard. HDR videos have more challenging capture, transmission, and display requirements than legacy SDR videos. With their greater bit depth, advanced electro-optical transfer functions, and wider color gamuts, comes the need for video quality algorithms that are specifically designed to predict the quality of HDR videos. Towards this end, we present the first publicly released large-scale subjective study of HDR videos. We study the effect of distortions such as compression and aliasing on the quality of HDR videos. We also study the effect of ambient illumination on perceptual quality of HDR videos by conducting the study in both a dark lab environment and a brighter living-room environment. A total of 66 subjects participated in the study and more than 20,000 opinion scores were collected, which makes this the largest in-lab study of HDR video quality ever. We anticipate that the dataset will be a valuable resource for researchers to develop better models of perceptual quality for HDR videos.

Joshua P. Ebenezer, Zaixi Shang, Yixu Chen et al.

We conducted a large-scale study of human perceptual quality judgments of High Dynamic Range (HDR) and Standard Dynamic Range (SDR) videos subjected to scaling and compression levels and viewed on three different display devices. HDR videos are able to present wider color gamuts, better contrasts, and brighter whites and darker blacks than SDR videos. While conventional expectations are that HDR quality is better than SDR quality, we have found subject preference of HDR versus SDR depends heavily on the display device, as well as on resolution scaling and bitrate. To study this question, we collected more than 23,000 quality ratings from 67 volunteers who watched 356 videos on OLED, QLED, and LCD televisions. Since it is of interest to be able to measure the quality of videos under these scenarios, e.g. to inform decisions regarding scaling, compression, and SDR vs HDR, we tested several well-known full-reference and no-reference video quality models on the new database. Towards advancing progress on this problem, we also developed a novel no-reference model called HDRPatchMAX, that uses both classical and bit-depth sensitive distortion statistics more accurately than existing metrics.

Joshua P. Ebenezer, Zaixi Shang, Yongjun Wu et al.

We introduce a novel feature set, which we call HDRMAX features, that when included into Video Quality Assessment (VQA) algorithms designed for Standard Dynamic Range (SDR) videos, sensitizes them to distortions of High Dynamic Range (HDR) videos that are inadequately accounted for by these algorithms. While these features are not specific to HDR, and also augment the equality prediction performances of VQA models on SDR content, they are especially effective on HDR. HDRMAX features modify powerful priors drawn from Natural Video Statistics (NVS) models by enhancing their measurability where they visually impact the brightest and darkest local portions of videos, thereby capturing distortions that are often poorly accounted for by existing VQA models. As a demonstration of the efficacy of our approach, we show that, while current state-of-the-art VQA models perform poorly on 10-bit HDR databases, their performances are greatly improved by the inclusion of HDRMAX features when tested on HDR and 10-bit distorted videos.

Joshua P. Ebenezer, Zaixi Shang, Yongjun Wu et al.

We present a no-reference video quality model and algorithm that delivers standout performance for High Dynamic Range (HDR) videos, which we call HDR-ChipQA. HDR videos represent wider ranges of luminances, details, and colors than Standard Dynamic Range (SDR) videos. The growing adoption of HDR in massively scaled video networks has driven the need for video quality assessment (VQA) algorithms that better account for distortions on HDR content. In particular, standard VQA models may fail to capture conspicuous distortions at the extreme ends of the dynamic range, because the features that drive them may be dominated by distortions {that pervade the mid-ranges of the signal}. We introduce a new approach whereby a local expansive nonlinearity emphasizes distortions occurring at the higher and lower ends of the {local} luma range, allowing for the definition of additional quality-aware features that are computed along a separate path. These features are not HDR-specific, and also improve VQA on SDR video contents, albeit to a reduced degree. We show that this preprocessing step significantly boosts the power of distortion-sensitive natural video statistics (NVS) features when used to predict the quality of HDR content. In similar manner, we separately compute novel wide-gamut color features using the same nonlinear processing steps. We have found that our model significantly outperforms SDR VQA algorithms on the only publicly available, comprehensive HDR database, while also attaining state-of-the-art performance on SDR content.

Bowen Chen, Cheng-han Lee, Yixu Chen et al.

We introduce HDRSDR-VQA, a large-scale video quality assessment dataset designed to facilitate comparative analysis between High Dynamic Range (HDR) and Standard Dynamic Range (SDR) content under realistic viewing conditions. The dataset comprises 960 videos generated from 54 diverse source sequences, each presented in both HDR and SDR formats across nine distortion levels. To obtain reliable perceptual quality scores, we conducted a comprehensive subjective study involving 145 participants and six consumer-grade HDR-capable televisions. A total of over 22,000 pairwise comparisons were collected and scaled into Just-Objectionable-Difference (JOD) scores. Unlike prior datasets that focus on a single dynamic range format or use limited evaluation protocols, HDRSDR-VQA enables direct content-level comparison between HDR and SDR versions, supporting detailed investigations into when and why one format is preferred over the other. The open-sourced part of the dataset is publicly available to support further research in video quality assessment, content-adaptive streaming, and perceptual model development.

Yao Zhang, Zaixi Shang, Silpan Patel et al.

Supply chain operations generate vast amounts of operational data; however, critical knowledge such as system usage practices, troubleshooting workflows, and resolution techniques often remains buried within unstructured communications like support tickets, emails, and chat logs. While RAG systems aim to leverage such communications as a knowledge base, their effectiveness is limited by raw data challenges: support tickets are typically noisy, inconsistent, and incomplete, making direct retrieval suboptimal. Unlike existing RAG approaches that focus on runtime optimization, we introduce a novel offline-first methodology that transforms these communications into a structured knowledge base. Our key innovation is a LLMs-based multi-agent system orchestrating three specialized agents: Category Discovery for taxonomy creation, Categorization for ticket grouping, and Knowledge Synthesis for article generation. Applying our methodology to real-world support tickets with resolution notes and comments, our system creates a compact knowledge base - reducing total volume to just 3.4% of original ticket data while improving quality. Experiments demonstrate that our prebuilt knowledge base in RAG systems significantly outperforms traditional RAG implementations (48.74% vs. 38.60% helpful answers) and achieves a 77.4% reduction in unhelpful responses. By automating institutional knowledge capture that typically remains siloed in experts' heads, our solution translates to substantial operational efficiency: reducing support workload, accelerating resolution times, and creating self-improving systems that automatically resolve approximately 50% of future supply chain tickets. Our approach addresses a key gap in knowledge management by transforming transient communications into structured, reusable knowledge through intelligent offline processing rather than latency-inducing runtime architectures.

Bowen Chen, Zaixi Shang, Jae Won Chung et al.

Demand for streaming services, including satellite, continues to exhibit unprecedented growth. Internet Service Providers find themselves at the crossroads of technological advancements and rising customer expectations. To stay relevant and competitive, these ISPs must ensure their networks deliver optimal video streaming quality, a key determinant of user satisfaction. Towards this end, it is important to have accurate Quality of Experience prediction models in place. However, achieving robust performance by these models requires extensive data sets labeled by subjective opinion scores on videos impaired by diverse playback disruptions. To bridge this data gap, we introduce the LIVE-Viasat Real-World Satellite QoE Database. This database consists of 179 videos recorded from real-world streaming services affected by various authentic distortion patterns. We also conducted a comprehensive subjective study involving 54 participants, who contributed both continuous-time opinion scores and endpoint (retrospective) QoE scores. Our analysis sheds light on various determinants influencing subjective QoE, such as stall events, spatial resolutions, bitrate, and certain network parameters. We demonstrate the usefulness of this unique new resource by evaluating the efficacy of prevalent QoE-prediction models on it. We also created a new model that maps the network parameters to predicted human perception scores, which can be used by ISPs to optimize the video streaming quality of their networks. Our proposed model, which we call SatQA, is able to accurately predict QoE using only network parameters, without any access to pixel data or video-specific metadata, estimated by Spearman's Rank Order Correlation Coefficient (SROCC), Pearson Linear Correlation Coefficient (PLCC), and Root Mean Squared Error (RMSE), indicating high accuracy and reliability.

Joshua P. Ebenezer, Zaixi Shang, Yongjun Wu et al.

We propose a new model for no-reference video quality assessment (VQA). Our approach uses a new idea of highly-localized space-time (ST) slices called Space-Time Chips (ST Chips). ST Chips are localized cuts of video data along directions that \textit{implicitly} capture motion. We use perceptually-motivated bandpass and normalization models to first process the video data, and then select oriented ST Chips based on how closely they fit parametric models of natural video statistics. We show that the parameters that describe these statistics can be used to reliably predict the quality of videos, without the need for a reference video. The proposed method implicitly models ST video naturalness, and deviations from naturalness. We train and test our model on several large VQA databases, and show that our model achieves state-of-the-art performance at reduced cost, without requiring motion computation.