Yongqing Gao

Yongqing Gao, Guangda Huzhang, Weijie Shen et al.

Recent E-commerce applications benefit from the growth of deep learning techniques. However, we notice that many works attempt to maximize business objectives by closely matching offline labels which follow the supervised learning paradigm. This results in models obtain high offline performance in terms of Area Under Curve (AUC) and Normalized Discounted Cumulative Gain (NDCG), but cannot consistently increase the revenue metrics such as purchases amount of users. Towards the issues, we build a simulated search engine AESim that can properly give feedback by a well-trained discriminator for generated pages, as a dynamic dataset. Different from previous simulation platforms which lose connection with the real world, ours depends on the real data in AliExpress Search: we use adversarial learning to generate virtual users and use Generative Adversarial Imitation Learning (GAIL) to capture behavior patterns of users. Our experiments also show AESim can better reflect the online performance of ranking models than classic ranking metrics, implying AESim can play a surrogate of AliExpress Search and evaluate models without going online.

Guangda Huzhang, Zhen-Jia Pang, Yongqing Gao et al.

Learning-to-rank (LTR) has become a key technology in E-commerce applications. Most existing LTR approaches follow a supervised learning paradigm from offline labeled data collected from the online system. However, it has been noticed that previous LTR models can have a good validation performance over offline validation data but have a poor online performance, and vice versa, which implies a possible large inconsistency between the offline and online evaluation. We investigate and confirm in this paper that such inconsistency exists and can have a significant impact on AliExpress Search. Reasons for the inconsistency include the ignorance of item context during the learning, and the offline data set is insufficient for learning the context. Therefore, this paper proposes an evaluator-generator framework for LTR with item context. The framework consists of an evaluator that generalizes to evaluate recommendations involving the context, and a generator that maximizes the evaluator score by reinforcement learning, and a discriminator that ensures the generalization of the evaluator. Extensive experiments in simulation environments and AliExpress Search online system show that, firstly, the classic data-based metrics on the offline dataset can show significant inconsistency with online performance, and can even be misleading. Secondly, the proposed evaluator score is significantly more consistent with the online performance than common ranking metrics. Finally, as the consequence, our method achieves a significant improvement (\textgreater$2\%$) in terms of Conversion Rate (CR) over the industrial-level fine-tuned model in online A/B tests.