Laura Schelenz

Laura Schelenz, Ivano Bison, Matteo Busso et al.

Diversity-aware platform design is a paradigm that responds to the ethical challenges of existing social media platforms. Available platforms have been criticized for minimizing users' autonomy, marginalizing minorities, and exploiting users' data for profit maximization. This paper presents a design solution that centers the well-being of users. It presents the theory and practice of designing a diversity-aware platform for social relations. In this approach, the diversity of users is leveraged in a way that allows like-minded individuals to pursue similar interests or diverse individuals to complement each other in a complex activity. The end users of the envisioned platform are students, who participate in the design process. Diversity-aware platform design involves numerous steps, of which two are highlighted in this paper: 1) defining a framework and operationalizing the "diversity" of students, 2) collecting "diversity" data to build diversity-aware algorithms. The paper further reflects on the ethical challenges encountered during the design of a diversity-aware platform.

Laura Schelenz, Avi Segal, Kobi Gal

Artificial Intelligence based systems increasingly use personalization to provide users with relevant content, products, and solutions. Personalization is intended to support users and address their respective needs and preferences. However, users are becoming increasingly vulnerable to online manipulation due to algorithmic advancements and lack of transparency. Such manipulation decreases users' levels of trust, autonomy, and satisfaction concerning the systems with which they interact. Increasing transparency is an important goal for personalization based systems. Unfortunately, system designers lack guidance in assessing and implementing transparency in their developed systems. In this work we combine insights from technology ethics and computer science to generate a list of transparency best practices for machine generated personalization. Based on these best practices, we develop a checklist to be used by designers wishing to evaluate and increase the transparency of their algorithmic systems. Adopting a designer perspective, we apply the checklist to prominent online services and discuss its advantages and shortcomings. We encourage researchers to adopt the checklist in various environments and to work towards a consensus-based tool for measuring transparency in the personalization community.