Sam Yu-Te Lee

Sam Yu-Te Lee, Jingya Chen, Albert Calzaretto et al.

Enterprise chatbots show promise in supporting knowledge workers in information synthesis tasks by retrieving context from large, heterogeneous databases before generating answers. However, when the retrieved context misaligns with user intentions, the chatbot often produces "irrelevantly right" responses that provide little value. In this work, we introduce VizCopilot, a prototype that incorporates visualization techniques to actively involve end-users in context alignment. By combining topic modeling with document visualization, VizCopilot enables human oversight and modification of retrieved context while keeping cognitive overhead manageable. We used VizCopilot as a design probe in a Research-through-Design study to evaluate the role of visualization in context alignment and to surface future design opportunities. Our findings show that visualization not only helps users detect and correct misaligned context but also encourages them to adapt their prompting strategies, enabling the system to retrieve more relevant context from the outset. At the same time, the study reveals limitations in verification support regarding close-reading and trust in AI summaries. We outline future directions for visualization-enhanced chatbots, focusing on personalization, proactivity, and sustainable human-AI collaboration.

Sam Yu-Te Lee, Chenyang Ji, Shicheng Wen et al.

Text analytics has traditionally required specialized knowledge in Natural Language Processing (NLP) or text analysis, which presents a barrier for entry-level analysts. Recent advances in large language models (LLMs) have changed the landscape of NLP by enabling more accessible and automated text analysis (e.g., topic detection, summarization, information extraction, etc.). We introduce VIDEE, a system that supports entry-level data analysts to conduct advanced text analytics with intelligent agents. VIDEE instantiates a human-agent collaroration workflow consisting of three stages: (1) Decomposition, which incorporates a human-in-the-loop Monte-Carlo Tree Search algorithm to support generative reasoning with human feedback, (2) Execution, which generates an executable text analytics pipeline, and (3) Evaluation, which integrates LLM-based evaluation and visualizations to support user validation of execution results. We conduct two quantitative experiments to evaluate VIDEE's effectiveness and analyze common agent errors. A user study involving participants with varying levels of NLP and text analytics experience -- from none to expert -- demonstrates the system's usability and reveals distinct user behavior patterns. The findings identify design implications for human-agent collaboration, validate the practical utility of VIDEE for non-expert users, and inform future improvements to intelligent text analytics systems.