Gualtiero Fantoni

Nicola Melluso, Andrea Bonaccorsi, Filippo Chiarello et al.

Covid-19 has rapidly redefined the agenda of technological research and development both for academics and practitioners. If the medical scientific publication system has promptly reacted to this new situation, other domains, particularly in new technologies, struggle to map what is happening in their contexts. The pandemic has created the need for a rapid detection of technological convergence phenomena, but at the same time it has made clear that this task is impossible on the basis of traditional patent and publication indicators. This paper presents a novel methodology to perform a rapid detection of the fast technological convergence phenomenon that is occurring under the pressure of the Covid-19 pandemic. The fast detection has been performed thanks to the use of a novel source: the online blogging platform Medium. We demonstrate that the hybrid structure of this social journalism platform allows a rapid detection of innovation phenomena, unlike other traditional sources. The technological convergence phenomenon has been modelled through a network-based approach, analysing the differences of networks computed during two time periods (pre and post COVID-19). The results led us to discuss the repurposing of technologies regarding "Remote Control", "Remote Working", "Health" and "Remote Learning".

Silvia Fareri, Nicola Melluso, Filippo Chiarello et al.

In today's digital world, there is an increasing focus on soft skills. On the one hand, they facilitate innovation at companies, but on the other, they are unlikely to be automated soon. Researchers struggle with accurately approaching quantitatively the study of soft skills due to the lack of data-driven methods to retrieve them. This limits the possibility for psychologists and HR managers to understand the relation between humans and digitalisation. This paper presents SkillNER, a novel data-driven method for automatically extracting soft skills from text. It is a named entity recognition (NER) system trained with a support vector machine (SVM) on a corpus of more than 5000 scientific papers. We developed this system by measuring the performance of our approach against different training models and validating the results together with a team of psychologists. Finally, SkillNER was tested in a real-world case study using the job descriptions of ESCO (European Skill/Competence Qualification and Occupation) as textual source. The system enabled the detection of communities of job profiles based on their shared soft skills and communities of soft skills based on their shared job profiles. This case study demonstrates that the tool can automatically retrieve soft skills from a large corpus in an efficient way, proving useful for firms, institutions, and workers. The tool is open and available online to foster quantitative methods for the study of soft skills.

Elena Coli, Nicola Melluso, Gualtiero Fantoni et al.

Companies are dealing with many cognitive changes with the introduction of the Industry 4.0 paradigm. In this constantly changing environment, knowledge management is a key factor. Dialog systems, being able to hold a conversation with humans, could support the knowledge management in business environment. Although, these systems are currently hand-coded and need the intervention of a human being in writing all the possible questions and answers, and then planning the interactions. This process, besides being time-consuming, is not scalable. Conversely, a dialog system, also referred to as chatbot, can be built from scratch by simply extracting rules from technical documentation. So, the goal of this research is designing a methodology for automatic building of human-machine conversational system, able to interact in an industrial environment. An initial taxonomy, containing entities expected to be found in maintenance manuals, is used to identify the relevant sentences of a manual provided by the company BOBST SA and applying text mining techniques, it is automatically expanded. The final result is a taxonomy network representing the entities and their relation, that will be used in future works for managing the interactions of a maintenance chatbot.