Tianling Yang

Nuredin Ali Abdelkadir, Tianling Yang, Shivani Kapania et al.

Content moderators review disturbing content to protect social media users, often at significant cost to their mental health. Recent reports document the mental health conditions of African moderators as notably problematic. Beyond the content itself, what factors contribute to the deteriorating mental health of these workers? We surveyed 134 moderators across Africa to understand their mental health and interviewed 15 moderators to contextualize their experiences. We found that African moderators suffer from high psychological distress and lower well-being compared to moderators in other areas. Former moderators showed significantly higher distress levels, demonstrating long term impact that extends beyond their moderation work. Our interviews showed that systemic and structural labor conditions contribute to moderators' severe psychological distress and diminished mental well-being. Corporate wellness programs promoted by platforms were found ineffective and inadequate. We discuss how this requires holistic attention and structural solutions by all involved parties to improve moderators' mental health.

Milagros Miceli, Julian Posada, Tianling Yang

Research in machine learning (ML) has primarily argued that models trained on incomplete or biased datasets can lead to discriminatory outputs. In this commentary, we propose moving the research focus beyond bias-oriented framings by adopting a power-aware perspective to "study up" ML datasets. This means accounting for historical inequities, labor conditions, and epistemological standpoints inscribed in data. We draw on HCI and CSCW work to support our argument, critically analyze previous research, and point at two co-existing lines of work within our community -- one bias-oriented, the other power-aware. This way, we highlight the need for dialogue and cooperation in three areas: data quality, data work, and data documentation. In the first area, we argue that reducing societal problems to "bias" misses the context-based nature of data. In the second one, we highlight the corporate forces and market imperatives involved in the labor of data workers that subsequently shape ML datasets. Finally, we propose expanding current transparency-oriented efforts in dataset documentation to reflect the social contexts of data design and production.

Milagros Miceli, Martin Schuessler, Tianling Yang

The interpretation of data is fundamental to machine learning. This paper investigates practices of image data annotation as performed in industrial contexts. We define data annotation as a sense-making practice, where annotators assign meaning to data through the use of labels. Previous human-centered investigations have largely focused on annotators subjectivity as a major cause for biased labels. We propose a wider view on this issue: guided by constructivist grounded theory, we conducted several weeks of fieldwork at two annotation companies. We analyzed which structures, power relations, and naturalized impositions shape the interpretation of data. Our results show that the work of annotators is profoundly informed by the interests, values, and priorities of other actors above their station. Arbitrary classifications are vertically imposed on annotators, and through them, on data. This imposition is largely naturalized. Assigning meaning to data is often presented as a technical matter. This paper shows it is, in fact, an exercise of power with multiple implications for individuals and society.