Florentin D Hildebrandt

Jonas Stein, Florentin D Hildebrandt, Barrett W Thomas et al.

Home repair and installation services require technicians to visit customers and resolve tasks of different complexity. Technicians often have heterogeneous skills and working experiences. The geographical spread of customers makes achieving only perfect matches between technician skills and task requirements impractical. Additionally, technicians are regularly absent due to sickness. With non-perfect assignments regarding task requirement and technician skill, some tasks may remain unresolved and require a revisit and rework. Companies seek to minimize customer inconvenience due to delay. We model the problem as a sequential decision process where, over a number of service days, customers request service while heterogeneously skilled technicians are routed to serve customers in the system. Each day, our policy iteratively builds tours by adding "important" customers. The importance bases on analytical considerations and is measured by respecting routing efficiency, urgency of service, and risk of rework in an integrated fashion. We propose a state-dependent balance of these factors via reinforcement learning. A comprehensive study shows that taking a few non-perfect assignments can be quite beneficial for the overall service quality. We further demonstrate the value provided by a state-dependent parametrization.

Florentin D Hildebrandt, Barrett Thomas, Marlin W Ulmer

There has been a paradigm-shift in urban logistic services in the last years; demand for real-time, instant mobility and delivery services grows. This poses new challenges to logistic service providers as the underlying stochastic dynamic vehicle routing problems (SDVRPs) require anticipatory real-time routing actions. Searching the combinatorial action space for efficient routing actions is by itself a complex task of mixed-integer programming (MIP) well-known by the operations research community. This complexity is now multiplied by the challenge of evaluating such actions with respect to their effectiveness given future dynamism and uncertainty, a potentially ideal case for reinforcement learning (RL) well-known by the computer science community. For solving SDVRPs, joint work of both communities is needed, but as we show, essentially non-existing. Both communities focus on their individual strengths leaving potential for improvement. Our survey paper highlights this potential in research originating from both communities. We point out current obstacles in SDVRPs and guide towards joint approaches to overcome them.