Aditya Majumdar

Qian Ma, Yingfan Zhou, Shubhang Kaushik et al.

Users often make security- and privacy-relevant decisions without a clear understanding of the rules that govern safe behavior. We introduce pedagogical friction, a design approach that inserts brief, instructional interactions at the moment of action. We evaluate this approach in the context of password creation, a familiar task with clear quality criteria. We conducted a randomized study with 128 participants across four interface conditions that varied the depth and interactivity of guidance. We assessed three outcomes: (1) rule compliance in a subsequent password task without guidance, (2) accuracy on survey questions tied to password rules, and (3) behavior-knowledge alignment, which captures whether participants who correctly followed a rule also recognized it on the survey. Across the guided conditions, participants corrected most rule violations in the follow-up task and showed high behavior-knowledge alignment. Survey results suggested clearer advantages for some rule types, especially symbol related questions. These results position pedagogical friction as a lightweight intervention for security- and privacy-critical interfaces.

Wenbo Zhang, Aditya Majumdar, Amulya Yadav

Large Language Models (LLMs) have demonstrated remarkable capabilities across various NLP tasks but struggle with code-mixed (or code-switched) language understanding. For example, prior work benchmarking the performance of multilingual LLMs on code-mixed translation tasks has demonstrated that current state-of-the-art multilingual LLMs are ineffective in dealing with code-mixed languages. However, the question of how to improve the capability of multilingual LLMs to handle code-mixed language has not received any attention to date. In this paper, we tackle this research gap by proposing CHAI, a novel general-purpose framework for improving the ability of multilingual LLMs to handle code-mixed languages. CHAI relies on three novel contributions made in this paper. First, we explore the ability of LLMs to provide accurate annotations for code-mixed translation tasks. Second, we leverage this ability of LLMs as annotators to generate preference data for code-mixed translation tasks at scale, which are then used within a reinforcement learning from AI feedback (RLAIF) procedure to improve LLMs' capability on code-mixed tasks. Third, we conduct a rigorous experimental evaluation across various real-world datasets and settings. Our analysis shows that CHAI-powered LLMs outperform state-of-the-art open-source LLMs by 25.66% (in terms of win rate adjudicated by human annotators) in code-mixed translation tasks. This work represents a first step towards developing more inclusive code-mixed LLMs.

Qian Ma, Aditya Majumdar, Sarah Rajtmajer et al.

Privacy policies govern how personal data is collected, used, and shared. Yet, in most privacy-policy consent flows, agreement is operationalized as a single click at the end of a long, opaque policy document. Recent privacy-law scholarship has argued for a standard of demonstrably informed consent. That is, the party drafting and designing privacy-policy consent mechanisms must generate reliable evidence that a person demonstrates comprehension of the consequential terms to which they agree. To this end, we study pedagogical friction as a design framing: minimal interventions embedded within a privacy-policy consent flow that aim to support demonstrated comprehension while keeping burden on the user low. In a randomized experiment, we tested pedagogical friction for demonstrably informed consent in the context of a privacy policy for an edtech app for young children. We recruited 293 parents of kids ages 3-8 to review the app's privacy policy under one of six conditions that varied presentation format and pacing, then complete a six-question comprehension quiz. Three conditions offered a second policy review and quiz retake for participants who did not pass this quiz on their first attempt. We find that the slide-based condition (G3) achieved the highest first-attempt threshold attainment (>=80%) (41.7%), followed by the paced, sectioned condition (G4) (30.6%). In the retake conditions, 64.9% of participants who completed a second attempt improved their score. Notably, in conditions that did not gate consent on demonstrated comprehension, 97.3% of participants who scored below the threshold still chose to consent, suggesting that ungated consent flows can record agreement without demonstrated comprehension. Our results suggest that pedagogical friction can strengthen the evidentiary basis of consent and clarify what it costs in time and burden.

Aditya Majumdar, Wenbo Zhang, Kashvi Prawal et al.

In an attempt to tackle the UN SDGs, AI for Social Impact (AI4SI) projects focus on harnessing AI to address societal issues in areas such as healthcare, social justice, etc. Unfortunately, despite growing interest in AI4SI, achieving tangible, on-the-ground impact remains a significant challenge. For example, identifying and engaging motivated collaborators who are willing to co-design and deploy AI based solutions in real-world settings is often difficult. Even when such partnerships are established, many AI4SI projects "fail" to progress beyond the proof-of-concept stage, and hence, are unable to transition to at-scale production-level solutions. Furthermore, the unique challenges faced by AI4SI researchers are not always fully recognized within the broader AI community, where such work is sometimes viewed as primarily applied and not aligning with the traditional criteria for novelty emphasized in core AI venues. This paper attempts to shine a light on the diverse challenges faced in AI4SI research by diagnosing a multitude of factors that prevent AI4SI partnerships from achieving real-world impact on the ground. Drawing on semi-structured interviews with six leading AI4SI researchers - complemented by the authors' own lived experiences in conducting AI4SI research - this paper attempts to understand the day-to-day difficulties faced in developing and deploying socially impactful AI solutions. Through thematic analysis, we identify structural and organizational, communication, collaboration, and operational challenges as key barriers to deployment. While there are no easy fixes, we synthesize best practices and actionable strategies drawn from these interviews and our own work in this space. In doing so, we hope this paper serves as a practical reference guide for AI4SI researchers and partner organizations seeking to engage more effectively in socially impactful AI collaborations.

Bonam Mingole, Aditya Majumdar, Firdaus Ahmed Choudhury et al.

The proliferation of Large Language Models (LLMs) in high-stakes applications such as medical (self-)diagnosis and preliminary triage raises significant ethical and practical concerns about the effectiveness, appropriateness, and possible harmfulness of the use of these technologies for health-related concerns and queries. Some prior work has considered the effectiveness of LLMs in answering expert-written health queries/prompts, questions from medical examination banks, or queries based on pre-existing clinical cases. Unfortunately, these existing studies completely ignore an in-the-wild evaluation of the effectiveness of LLMs in answering everyday health concerns and queries typically asked by general users, which corresponds to the more prevalent use case for LLMs. To address this research gap, this paper presents the findings from a university-level competition that leveraged a novel, crowdsourced approach for evaluating the effectiveness of LLMs in answering everyday health queries. Over the course of a week, a total of 34 participants prompted four publicly accessible LLMs with 212 real (or imagined) health concerns, and the LLM generated responses were evaluated by a team of nine board-certified physicians. At a high level, our findings indicate that on average, 76% of the 212 LLM responses were deemed to be accurate by physicians. Further, with the help of medical professionals, we investigated whether RAG versions of these LLMs (powered with a comprehensive medical knowledge base) can improve the quality of responses generated by LLMs. Finally, we also derive qualitative insights to explain our quantitative findings by conducting interviews with seven medical professionals who were shown all the prompts in our competition. This paper aims to provide a more grounded understanding of how LLMs perform in real-world everyday health communication.