João Bento

Sérgio Jesus, Catarina Belém, Vladimir Balayan et al.

There have been several research works proposing new Explainable AI (XAI) methods designed to generate model explanations having specific properties, or desiderata, such as fidelity, robustness, or human-interpretability. However, explanations are seldom evaluated based on their true practical impact on decision-making tasks. Without that assessment, explanations might be chosen that, in fact, hurt the overall performance of the combined system of ML model + end-users. This study aims to bridge this gap by proposing XAI Test, an application-grounded evaluation methodology tailored to isolate the impact of providing the end-user with different levels of information. We conducted an experiment following XAI Test to evaluate three popular post-hoc explanation methods -- LIME, SHAP, and TreeInterpreter -- on a real-world fraud detection task, with real data, a deployed ML model, and fraud analysts. During the experiment, we gradually increased the information provided to the fraud analysts in three stages: Data Only, i.e., just transaction data without access to model score nor explanations, Data + ML Model Score, and Data + ML Model Score + Explanations. Using strong statistical analysis, we show that, in general, these popular explainers have a worse impact than desired. Some of the conclusion highlights include: i) showing Data Only results in the highest decision accuracy and the slowest decision time among all variants tested, ii) all the explainers improve accuracy over the Data + ML Model Score variant but still result in lower accuracy when compared with Data Only; iii) LIME was the least preferred by users, probably due to its substantially lower variability of explanations from case to case.

João Bento, Pedro Saleiro, André F. Cruz et al.

Although recurrent neural networks (RNNs) are state-of-the-art in numerous sequential decision-making tasks, there has been little research on explaining their predictions. In this work, we present TimeSHAP, a model-agnostic recurrent explainer that builds upon KernelSHAP and extends it to the sequential domain. TimeSHAP computes feature-, timestep-, and cell-level attributions. As sequences may be arbitrarily long, we further propose a pruning method that is shown to dramatically decrease both its computational cost and the variance of its attributions. We use TimeSHAP to explain the predictions of a real-world bank account takeover fraud detection RNN model, and draw key insights from its explanations: i) the model identifies important features and events aligned with what fraud analysts consider cues for account takeover; ii) positive predicted sequences can be pruned to only 10% of the original length, as older events have residual attribution values; iii) the most recent input event of positive predictions only contributes on average to 41% of the model's score; iv) notably high attribution to client's age, suggesting a potential discriminatory reasoning, later confirmed as higher false positive rates for older clients.