Ivan Sekulić

Ivan Sekulić, Mohammad Aliannejadi, Fabio Crestani

Clarifying the underlying user information need by asking clarifying questions is an important feature of modern conversational search system. However, evaluation of such systems through answering prompted clarifying questions requires significant human effort, which can be time-consuming and expensive. In this paper, we propose a conversational User Simulator, called USi, for automatic evaluation of such conversational search systems. Given a description of an information need, USi is capable of automatically answering clarifying questions about the topic throughout the search session. Through a set of experiments, including automated natural language generation metrics and crowdsourcing studies, we show that responses generated by USi are both inline with the underlying information need and comparable to human-generated answers. Moreover, we make the first steps towards multi-turn interactions, where conversational search systems asks multiple questions to the (simulated) user with a goal of clarifying the user need. To this end, we expand on currently available datasets for studying clarifying questions, i.e., Qulac and ClariQ, by performing a crowdsourcing-based multi-turn data acquisition. We show that our generative, GPT2-based model, is capable of providing accurate and natural answers to unseen clarifying questions in the single-turn setting and discuss capabilities of our model in the multi-turn setting. We provide the code, data, and the pre-trained model to be used for further research on the topic.

Mireia Hernandez Caralt, Ivan Sekulić, Filip Carević et al.

Detecting user frustration in modern-day task-oriented dialog (TOD) systems is imperative for maintaining overall user satisfaction, engagement, and retention. However, most recent research is focused on sentiment and emotion detection in academic settings, thus failing to fully encapsulate implications of real-world user data. To mitigate this gap, in this work, we focus on user frustration in a deployed TOD system, assessing the feasibility of out-of-the-box solutions for user frustration detection. Specifically, we compare the performance of our deployed keyword-based approach, open-source approaches to sentiment analysis, dialog breakdown detection methods, and emerging in-context learning LLM-based detection. Our analysis highlights the limitations of open-source methods for real-world frustration detection, while demonstrating the superior performance of the LLM-based approach, achieving a 16\% relative improvement in F1 score on an internal benchmark. Finally, we analyze advantages and limitations of our methods and provide an insight into user frustration detection task for industry practitioners.

Ivan Sekulić, Amir Soleimani, Mohammad Aliannejadi et al.

Two step document ranking, where the initial retrieval is done by a classical information retrieval method, followed by neural re-ranking model, is the new standard. The best performance is achieved by using transformer-based models as re-rankers, e.g., BERT. We employ Longformer, a BERT-like model for long documents, on the MS MARCO document re-ranking task. The complete code used for training the model can be found on: https://github.com/isekulic/longformer-marco

Ivan Sekulić, Silvia Terragni, Victor Guimarães et al.

In the realm of dialogue systems, user simulation techniques have emerged as a game-changer, redefining the evaluation and enhancement of task-oriented dialogue (TOD) systems. These methods are crucial for replicating real user interactions, enabling applications like synthetic data augmentation, error detection, and robust evaluation. However, existing approaches often rely on rigid rule-based methods or on annotated data. This paper introduces DAUS, a Domain-Aware User Simulator. Leveraging large language models, we fine-tune DAUS on real examples of task-oriented dialogues. Results on two relevant benchmarks showcase significant improvements in terms of user goal fulfillment. Notably, we have observed that fine-tuning enhances the simulator's coherence with user goals, effectively mitigating hallucinations -- a major source of inconsistencies in simulator responses.

Ivan Sekulić, Krisztian Balog, Fabio Crestani

Conversational information-seeking (CIS) is an emerging paradigm for knowledge acquisition and exploratory search. Traditional web search interfaces enable easy exploration of entities, but this is limited in conversational settings due to the limited-bandwidth interface. This paper explore ways to rewrite answers in CIS, so that users can understand them without having to resort to external services or sources. Specifically, we focus on salient entities -- entities that are central to understanding the answer. As our first contribution, we create a dataset of conversations annotated with entities for saliency. Our analysis of the collected data reveals that the majority of answers contain salient entities. As our second contribution, we propose two answer rewriting strategies aimed at improving the overall user experience in CIS. One approach expands answers with inline definitions of salient entities, making the answer self-contained. The other approach complements answers with follow-up questions, offering users the possibility to learn more about specific entities. Results of a crowdsourcing-based study indicate that rewritten answers are clearly preferred over the original ones. We also find that inline definitions tend to be favored over follow-up questions, but this choice is highly subjective, thereby providing a promising future direction for personalization.

Álvaro Zaera, Diana Nicoleta Popa, Ivan Sekulic et al.

Out-of-scope (OOS) intent detection is a critical challenge in task-oriented dialogue systems (TODS), as it ensures robustness to unseen and ambiguous queries. In this work, we propose a novel but simple modular framework that combines uncertainty modeling with fine-tuned large language models (LLMs) for efficient and accurate OOS detection. The first step applies uncertainty estimation to the output of an in-scope intent detection classifier, which is currently deployed in a real-world TODS handling tens of thousands of user interactions daily. The second step then leverages an emerging LLM-based approach, where a fine-tuned LLM is triggered to make a final decision on instances with high uncertainty. Unlike prior approaches, our method effectively balances computational efficiency and performance, combining traditional approaches with LLMs and yielding state-of-the-art results on key OOS detection benchmarks, including real-world OOS data acquired from a deployed TODS.

Ivan Sekulić, Weronika Łajewska, Krisztian Balog et al.

While the body of research directed towards constructing and generating clarifying questions in mixed-initiative conversational search systems is vast, research aimed at processing and comprehending users' answers to such questions is scarce. To this end, we present a simple yet effective method for processing answers to clarifying questions, moving away from previous work that simply appends answers to the original query and thus potentially degrades retrieval performance. Specifically, we propose a classifier for assessing usefulness of the prompted clarifying question and an answer given by the user. Useful questions or answers are further appended to the conversation history and passed to a transformer-based query rewriting module. Results demonstrate significant improvements over strong non-mixed-initiative baselines. Furthermore, the proposed approach mitigates the performance drops when non useful questions and answers are utilized.

Xu Wang, Shuai Zhao, Bo Cheng et al.

Question Answering (QA) models over Knowledge Bases (KBs) are capable of providing more precise answers by utilizing relation information among entities. Although effective, most of these models solely rely on fixed relation representations to obtain answers for different question-related KB subgraphs. Hence, the rich structured information of these subgraphs may be overlooked by the relation representation vectors. Meanwhile, the direction information of reasoning, which has been proven effective for the answer prediction on graphs, has not been fully explored in existing work. To address these challenges, we propose a novel neural model, Relation-updated Direction-guided Answer Selector (RDAS), which converts relations in each subgraph to additional nodes to learn structure information. Additionally, we utilize direction information to enhance the reasoning ability. Experimental results show that our model yields substantial improvements on two widely used datasets.

Ivan Sekulić, Mohammad Aliannejadi, Fabio Crestani

Clarification is increasingly becoming a vital factor in various topics of information retrieval, such as conversational search and modern Web search engines. Prompting the user for clarification in a search session can be very beneficial to the system as the user's explicit feedback helps the system improve retrieval massively. However, it comes with a very high risk of frustrating the user in case the system fails in asking decent clarifying questions. Therefore, it is of great importance to determine when and how to ask for clarification. To this aim, in this work, we model search clarification prediction as user engagement problem. We assume that the better a clarification is, the higher user engagement with it would be. We propose a Transformer-based model to tackle the task. The comparison with competitive baselines on large-scale real-life clarification engagement data proves the effectiveness of our model. Also, we analyse the effect of all result page elements on the performance and find that, among others, the ranked list of the search engine leads to considerable improvements. Our extensive analysis of task-specific features guides future research.

Guoshun Nan, Zhijiang Guo, Ivan Sekulić et al.

Document-level relation extraction requires integrating information within and across multiple sentences of a document and capturing complex interactions between inter-sentence entities. However, effective aggregation of relevant information in the document remains a challenging research question. Existing approaches construct static document-level graphs based on syntactic trees, co-references or heuristics from the unstructured text to model the dependencies. Unlike previous methods that may not be able to capture rich non-local interactions for inference, we propose a novel model that empowers the relational reasoning across sentences by automatically inducing the latent document-level graph. We further develop a refinement strategy, which enables the model to incrementally aggregate relevant information for multi-hop reasoning. Specifically, our model achieves an F1 score of 59.05 on a large-scale document-level dataset (DocRED), significantly improving over the previous results, and also yields new state-of-the-art results on the CDR and GDA dataset. Furthermore, extensive analyses show that the model is able to discover more accurate inter-sentence relations.

Ivan Sekulić, Matej Gjurković, Jan Šnajder

Bipolar disorder, an illness characterized by manic and depressive episodes, affects more than 60 million people worldwide. We present a preliminary study on bipolar disorder prediction from user-generated text on Reddit, which relies on users' self-reported labels. Our benchmark classifiers for bipolar disorder prediction outperform the baselines and reach accuracy and F1-scores of above 86%. Feature analysis shows interesting differences in language use between users with bipolar disorders and the control group, including differences in the use of emotion-expressive words.