Nadin Kokciyan

Federico Castagna, Nadin Kokciyan, Isabel Sassoon et al.

Chatbots are conversational software applications designed to interact dialectically with users for a plethora of different purposes. Surprisingly, these colloquial agents have only recently been coupled with computational models of arguments (i.e. computational argumentation), whose aim is to formalise, in a machine-readable format, the ordinary exchange of information that characterises human communications. Chatbots may employ argumentation with different degrees and in a variety of manners. The present survey sifts through the literature to review papers concerning this kind of argumentation-based bot, drawing conclusions about the benefits and drawbacks that this approach entails in comparison with standard chatbots, while also envisaging possible future development and integration with the Transformer-based architecture and state-of-the-art Large Language models.

Elena Musi, Nadin Kokciyan, Khalid Al-Khatib et al.

In this position paper, we advocate for the development of conversational technology that is inherently designed to support and facilitate argumentative processes. We argue that, at present, large language models (LLMs) are inadequate for this purpose, and we propose an ideal technology design aimed at enhancing argumentative skills. This involves re-framing LLMs as tools to exercise our critical thinking skills rather than replacing them. We introduce the concept of \textit{reasonable parrots} that embody the fundamental principles of relevance, responsibility, and freedom, and that interact through argumentative dialogical moves. These principles and moves arise out of millennia of work in argumentation theory and should serve as the starting point for LLM-based technology that incorporates basic principles of argumentation.

Wendi Zhou, Ameer Saadat-Yazdi, Nadin Kokciyan

Reviews are valuable resources for customers making purchase decisions in online shopping. However, it is impractical for customers to go over the vast number of reviews and manually conclude the prominent opinions, which prompts the need for automated opinion summarization systems. Previous approaches, either extractive or abstractive, face challenges in automatically producing grounded aspect-centric summaries. In this paper, we propose a novel summarization system that not only captures predominant opinions from an aspect perspective with supporting evidence, but also adapts to varying domains without relying on a pre-defined set of aspects. Our proposed framework, ASESUM, summarizes viewpoints relevant to the critical aspects of a product by extracting aspect-centric arguments and measuring their salience and validity. We conduct experiments on a real-world dataset to demonstrate the superiority of our approach in capturing diverse perspectives of the original reviews compared to new and existing methods.