Emad Aghayi

Shinobu Saito, Yukako Iimura, Emad Aghayi et al.

A critical issue in software development projects in IT service companies is finding the right people at the right time. By enabling assignments of tasks to people to be more fluid, the use of crowdsourcing approaches within a company offers a potential solution to this challenge. Inside a company, as multiple system development projects are ongoing separately, developers with slack time on one project might use this time to contribute to other projects. In this paper, we report on a case study of the application of crowdsourcing within an industrial web application system development project in a large telecommunications company. Developers worked with system specifications which were organized into a set of microtasks, offering a set of short and self-contained descriptions. When crowd workers in other projects had slack time, they fetched and completed microtasks. Our results offer initial evidence for the potential value of microtask programming in increasing the fluidity of team assignments within a company. Crowd contributors to the project were able to onboard and contribute to a new project in less than 2 hours. After onboarding, the crowd workers were together able to successfully implement a small program which contained only a small number of defects. Interview and survey data gathered from project participants revealed that crowd workers reported that they perceived onboarding costs to be reduced and did not experience issues with the reduced face to face communication, but experienced challenges with motivation.

Emad Aghayi, Thomas D. LaToza, Paurav Surendra et al.

Key to the effectiveness of crowdsourcing approaches for software engineering is workflow design, describing how complex work is organized into small, relatively independent microtasks. In this paper, we introduce a Behavior-Driven Development (BDD) workflow for accomplishing programming work through self-contained microtasks, implemented as a preconfigured environment called Crowd Microservices. In our approach, a client, acting on behalf of a software team, describes a microservice as a set of endpoints with paths, requests, and responses. A crowd then implements the endpoints, identifying individual endpoint behaviors which they test, implement, and debug, creating new functions and interacting with persistence APIs as needed. To evaluate our approach, we conducted a feasibility study in which a small crowd worked to implement a small ToDo microservice. The crowd created an implementation with only four defects, completing 350 microtasks and implementing 13 functions. We discuss the implications of these findings for incorporating crowdsourced programming contributions into traditional software projects.