Katelyn Xiaoying Mei

Katelyn Xiaoying Mei, Robert Wolfe, Nicholas Weber et al. · uw

xAI's large language model, Grok, is called by millions of people each week on the social media platform X. Prior work characterizing how large language models are used has focused on private, one-on-one interactions. Grok's deployment on X represents a major departure from this setting, with interactions occurring in a public social space. In this paper, we systematically sample three months of interaction data to investigate how, when, and to what effect Grok is used on X. At the platform level, we find that Grok responds to 62% of requests, that the majority (51%) are in English, and that engagement is low, with half of Grok's responses receiving 20 or fewer views after 48 hours. We also inductively build a taxonomy of 10 roles that LLMs play in mediating social interactions and use these roles to analyze 41,735 interactions with Grok on X. We find that Grok most often serves as an information provider but, in contrast to LLM use in private one-on-one settings, also takes on roles related to dispute management, such as truth arbiter, advocate, and adversary. Finally, we characterize the population of X users who prompted Grok and find that their self-expressed interests are closely related to the roles the model assumes in the corresponding interactions. Our findings provide an initial quantitative description of human-AI interactions on X, and a broader understanding of the diverse roles that large language models might play in our online social spaces.

Katelyn Xiaoying Mei, Anna Seo Gyeong Choi, Hilke Schellmann et al.

Automatic Speech Recognition (ASR) has transformed daily tasks from video transcription to workplace hiring. ASR systems' growing use warrants robust and standardized auditing approaches to ensure automated transcriptions of high and equitable quality. This is especially critical for people with speech and language disorders (such as aphasia) who may disproportionately depend on ASR systems to navigate everyday life. In this work, we identify three pitfalls in existing standard ASR auditing procedures, and demonstrate how addressing them impacts audit results via a case study of six popular ASR systems' performance for aphasia speakers. First, audits often adhere to a single method of text standardization during data pre-processing, which (a) masks variability in ASR performance from applying different standardization methods, and (b) may not be consistent with how users - especially those from marginalized speech communities - would want their transcriptions to be standardized. Second, audits often display high-level demographic findings without further considering performance disparities among (a) more nuanced demographic subgroups, and (b) relevant covariates capturing acoustic information from the input audio. Third, audits often rely on a single gold-standard metric -- the Word Error Rate -- which does not fully capture the extent of errors arising from generative AI models, such as transcription hallucinations. We propose a more holistic auditing framework that accounts for these three pitfalls, and exemplify its results in our case study, finding consistently worse ASR performance for aphasia speakers relative to a control group. We call on practitioners to implement these robust ASR auditing practices that remain flexible to the rapidly changing ASR landscape.