Elina Kettunen

Juha-Pekka Joutsenlahti, Timo Lehtonen, Mikko Raatikainen et al.

Increasingly common open data and open application programming interfaces (APIs) together with the progress of data science -- such as artificial intelligence (AI) and especially machine learning (ML) -- create opportunities to build novel services by combining data from different sources. In this experience report, we describe our firsthand experiences on open data and in the domain of marine traffic in Finland and Sweden and identified technological opportunities for novel services. We enumerate five challenges that we have encountered with the application of open data: relevant data, historical data, licensing, runtime quality, and API evolution. These challenges affect both business model and technical implementation. We discuss how these challenges could be alleviated by better governance practices for provided open APIs and data.

Mikko Raatikainen, Quim Motger, Clara Marie Lüders et al.

Issue trackers, such as Jira, have become the prevalent collaborative tools in software engineering for managing issues, such as requirements, development tasks, and software bugs. However, issue trackers inherently focus on the lifecycle of single issues, although issues have and express dependencies on other issues that constitute issue dependency networks in large complex collaborative projects. The objective of this study is to develop supportive solutions for the improved management of dependent issues in an issue tracker. This study follows the Design Science methodology, consisting of eliciting drawbacks and constructing and evaluating a solution and system. The study was carried out in the context of The Qt Company's Jira, which exemplifies an actively used, almost two-decade-old issue tracker with over 100,000 issues. The drawbacks capture how users operate with issue trackers to handle issue information in large, collaborative, and long-lived projects. The basis of the solution is to keep issues and dependencies as separate objects and automatically construct an issue graph. Dependency detections complement the issue graph by proposing missing dependencies, while consistency checks and diagnoses identify conflicting issue priorities and release assignments. Jira's plugin and service-based system architecture realize the functional and quality concerns of the system implementation. We show how to adopt the intelligent supporting techniques of an issue tracker in a complex use context and a large data-set. The solution considers an integrated and holistic system view, practical applicability and utility, and the practical characteristics of issue data, such as inherent incompleteness.