Rene Caldentey

Rene Caldentey, Tong Xie

Online marketplaces increasingly do more than simply match buyers and sellers: they route orders across competing sellers and, in many categories, offer ancillary fulfillment services that make seller inventory a source of platform revenue. We investigate how a platform can use intertemporal demand allocation to influence sellers' inventory choices without directly controlling stock. We develop a model in which the platform observes aggregate demand, allocates orders across sellers over time, and sellers choose between two fulfillment options, fulfill-by-merchant (FBM) and fulfill-by-platform (FBP), while replenishing inventory under state-dependent base-stock policies. The key mechanism we study is informational: by changing the predictability of each seller's sales stream, the platform changes sellers' safety-stock needs even when average demand shares remain unchanged. We focus on nondiscriminatory allocation policies that give sellers the same demand share and forecast risk. Within this class, uniform splitting minimizes forecast uncertainty, whereas any higher level of uncertainty can be implemented using simple low-memory allocation rules. Moreover, increasing uncertainty above the uniform benchmark requires routing rules that prevent sellers from inferring aggregate demand from their own sales histories. These results reduce the platform's problem to choosing a level of forecast uncertainty that trades off adoption of platform fulfillment against the inventory held by adopters. Our analysis identifies demand allocation as a powerful operational and informational design lever in digital marketplaces.

Victor F. Araman, Rene Caldentey

We consider a decision maker who must choose an action in order to maximize a reward function that depends also on an unknown parameter Θ. The decision maker can delay taking the action in order to experiment and gather additional information on Θ. We model the decision maker's problem using a Bayesian sequential experimentation framework and use dynamic programming and diffusion-asymptotic analysis to solve it. For that, we scale our problem in a way that both the average number of experiments that is conducted per unit of time is large and the informativeness of each individual experiment is low. Under such regime, we derive a diffusion approximation for the sequential experimentation problem, which provides a number of important insights about the nature of the problem and its solution. Our solution method also shows that the complexity of the problem grows only quadratically with the cardinality of the set of actions from which the decision maker can choose. We illustrate our methodology and results using a concrete application in the context of assortment selection and new product introduction. Specifically, we study the problem of a seller who wants to select an optimal assortment of products to launch into the marketplace and is uncertain about consumers' preferences. Motivated by emerging practices in e-commerce, we assume that the seller is able to use a crowdvoting system to learn these preferences before a final assortment decision is made. In this context, we undertake an extensive numerical analysis to assess the value of learning and demonstrate the effectiveness and robustness of the heuristics derived from the diffusion approximation.