Yuan Sun

Yuan Sun, Qiurong Song, Xinning Gui et al.

Automated machine learning (AutoML) is envisioned to make ML techniques accessible to ordinary users. Recent work has investigated the role of humans in enhancing AutoML functionality throughout a standard ML workflow. However, it is also critical to understand how users adopt existing AutoML solutions in complex, real-world settings from a holistic perspective. To fill this gap, this study conducted semi-structured interviews of AutoML users (N=19) focusing on understanding (1) the limitations of AutoML encountered by users in their real-world practices, (2) the strategies users adopt to cope with such limitations, and (3) how the limitations and workarounds impact their use of AutoML. Our findings reveal that users actively exercise user agency to overcome three major challenges arising from customizability, transparency, and privacy. Furthermore, users make cautious decisions about whether and how to apply AutoML on a case-by-case basis. Finally, we derive design implications for developing future AutoML solutions.

Yu-An Sun, Christopher Dance

Quality assurance remains a key topic in human computation research. Prior work indicates that majority voting is effective for low difficulty tasks, but has limitations for harder tasks. This paper explores two methods of addressing this problem: tournament selection and elimination selection, which exploit 2-, 3- and 4-way comparisons between different answers to human computation tasks. Our experimental results and statistical analyses show that both methods produce the correct answer in noisy human computation environment more often than majority voting. Furthermore, we find that the use of 4-way comparisons can significantly reduce the cost of quality assurance relative to the use of 2-way comparisons.