Jide Edu

Jide S Edu, Xavier Ferrer-Aran, Jose M Such et al.

Third-party software, or skills, are essential components in Smart Personal Assistants (SPA). The number of skills has grown rapidly, dominated by a changing environment that has no clear business model. Skills can access personal information and this may pose a risk to users. However, there is little information about how this ecosystem works, let alone the tools that can facilitate its study. In this paper, we present the largest systematic measurement of the Amazon Alexa skill ecosystem to date. We study developers' practices in this ecosystem, including how they collect and justify the need for sensitive information, by designing a methodology to identify over-privileged skills with broken privacy policies. We collect 199,295 Alexa skills and uncover that around 43% of the skills (and 50% of the developers) that request these permissions follow bad privacy practices, including (partially) broken data permissions traceability. In order to perform this kind of analysis at scale, we present SkillVet that leverages machine learning and natural language processing techniques, and generates high-accuracy prediction sets. We report a number of concerning practices including how developers can bypass Alexa's permission system through account linking and conversational skills, and offer recommendations on how to improve transparency, privacy and security. Resulting from the responsible disclosure we have conducted, 13% of the reported issues no longer pose a threat at submission time.

Jide S. Edu, Jose M. Such, Guillermo Suarez-Tangil

Smart Home Personal Assistants (SPA) are an emerging innovation that is changing the way in which home users interact with the technology. However, there are a number of elements that expose these systems to various risks: i) the open nature of the voice channel they use, ii) the complexity of their architecture, iii) the AI features they rely on, and iv) their use of a wide-range of underlying technologies. This paper presents an in-depth review of the security and privacy issues in SPA, categorizing the most important attack vectors and their countermeasures. Based on this, we discuss open research challenges that can help steer the community to tackle and address current security and privacy issues in SPA. One of our key findings is that even though the attack surface of SPA is conspicuously broad and there has been a significant amount of recent research efforts in this area, research has so far focused on a small part of the attack surface, particularly on issues related to the interaction between the user and the SPA devices. We also point out that further research is needed to tackle issues related to authorization, speech recognition or profiling, to name a few. To the best of our knowledge, this is the first article to conduct such a comprehensive review and characterization of the security and privacy issues and countermeasures of SPA.