Liezhong Ge

Wei Xu, Liezhong Ge, Zaifeng Gao

The new characteristics of AI technology have brought new challenges to the research and development of AI systems. AI technology has benefited humans, but if improperly developed, it will harm humans. At present, there is no systematic interdisciplinary approach to effectively deal with these new challenges. This paper analyzes the new challenges faced by AI systems and further elaborates the "Human-Centered AI" (HCAI) approach we proposed in 2019. In order to enable the implementation of the HCAI approach, we systematically propose an emerging interdisciplinary domain of "Human-AI Interaction" (HAII), and define the objective, methodology, and scope. Based on literature review and analyses, this paper summarizes the main areas of the HAII research and application as well as puts forward the future research agenda for HAII. Finally, the paper provides strategic recommendations for future implementation of the HCAII approach and HAII work.

Wei Xu, Yong Chen, Wenjun Dong et al.

The civil aviation community is actively exploring and developing the solutions of single pilot operations SPO for large commercial aircraft. Human factors engineering research for SPO has been launched, and the research mainly focuses on three research solutions: flight deck airborne equipment upgrade, flight support from ground stations, and the combined SPO solution of "flight deck airborne equipment upgrade, flight support from ground stations". This paper reviews and analyzez the progress of human factors engineering research on SPO. The preliminary research outcome tends to support the combined SPO solution. However, the current human factors engineering research is not comprehensive and cannot provide a complete human factors engineering solution for SPO. For future human factors engineering research, this paper analyzes the key human factors issues on SPO and points out the gaps in the current research and the areas for future work. Finally, this paper puts forward an overall strategy and recommendations for future human factors engineering research on SPO.

Wei Xu, Marvin J. Dainoff, Liezhong Ge et al.

While AI has benefited humans, it may also harm humans if not appropriately developed. The focus of HCI work is transiting from conventional human interaction with non-AI computing systems to interaction with AI systems. We conducted a high-level literature review and a holistic analysis of current work in developing AI systems from an HCI perspective. Our review and analysis highlight the new changes introduced by AI technology and the new challenges that HCI professionals face when applying the human-centered AI (HCAI) approach in the development of AI systems. We also identified seven main issues in human interaction with AI systems, which HCI professionals did not encounter when developing non-AI computing systems. To further enable the implementation of the HCAI approach, we identified new HCI opportunities tied to specific HCAI-driven design goals to guide HCI professionals in addressing these new issues. Finally, our assessment of current HCI methods shows the limitations of these methods in support of developing AI systems. We propose alternative methods that can help overcome these limitations and effectively help HCI professionals apply the HCAI approach to the development of AI systems. We also offer strategic recommendations for HCI professionals to effectively influence the development of AI systems with the HCAI approach, eventually developing HCAI systems.