Sohyeon Hwang

Yuhan Liu, Varun Nagaraj Rao, Sohyeon Hwang et al.

In this vision paper, we outline a blueprint for a decentralized network for the delivery industry, powered by an open protocol. By presenting the network's key components and layers, alongside hypothetical scenarios, we illustrate how the network and the protocol may function in practice. Through this decentralized approach, we aim to address three major issues that mark the current platform-based delivery economy: power imbalances between the platform and workers, information asymmetries caused by opaque decision-making, and value misalignments. Our goal is to provoke dialogue and inspire future work toward more equitable, transparent, and worker-centered futures in the delivery industry, the broader gig economy, and related domains.

Sohyeon Hwang, Jeremy Foote

Many benefits of online communities---such as obtaining new information, opportunities, and social connections---increase with size. Thus, a ``successful'' online community often evokes an image of hundreds of thousands of users, and practitioners and researchers alike have sought to devise methods to achieve growth and thereby, success. On the other hand, small online communities exist in droves and many persist in their smallness over time. Turning to the highly popular discussion website Reddit, which is made up of hundreds of thousands of communities, we conducted a qualitative interview study examining how and why people participate in these persistently small communities, in order to understand why these communities exist when popular approaches would assume them to be failures. Drawing from twenty interviews, this paper makes several contributions: we describe how small communities provide unique informational and interactional spaces for participants, who are drawn by the hyperspecific aspects of the community; we find that small communities do not promote strong dyadic interpersonal relationships but rather promote group-based identity; and we highlight how participation in small communities is part of a broader, ongoing strategy to curate participants' online experience. We argue that online communities can be seen as nested niches: parts of an embedded, complex, symbiotic socio-informational ecosystem. We suggest ways that social computing research could benefit from more deliberate considerations of interdependence between diverse scales of online community sizes.