Nitya Kasturi

Igor L. Markov, Hanson Wang, Nitya Kasturi et al.

Modern software systems and products increasingly rely on machine learning models to make data-driven decisions based on interactions with users, infrastructure and other systems. For broader adoption, this practice must (i) accommodate product engineers without ML backgrounds, (ii) support finegrain product-metric evaluation and (iii) optimize for product goals. To address shortcomings of prior platforms, we introduce general principles for and the architecture of an ML platform, Looper, with simple APIs for decision-making and feedback collection. Looper covers the end-to-end ML lifecycle from collecting training data and model training to deployment and inference, and extends support to personalization, causal evaluation with heterogenous treatment effects, and Bayesian tuning for product goals. During the 2021 production deployment Looper simultaneously hosted 440-1,000 ML models that made 4-6 million real-time decisions per second. We sum up experiences of platform adopters and describe their learning curve.

Nitya Kasturi, Igor L. Markov

A well-known but rarely used approach to text categorization uses conditional entropy estimates computed using data compression tools. Text affinity scores derived from compressed sizes can be used for classification and ranking tasks, but their success depends on the compression tools used. We use the Zstandard compressor and strengthen these ideas in several ways, calling the resulting language-agnostic technique Zest. In applications, this approach simplifies configuration, avoiding careful feature extraction and large ML models. Our ablation studies confirm the value of individual enhancements we introduce. We show that Zest complements and can compete with language-specific multidimensional content embeddings in production, but cannot outperform other counting methods on public datasets.