Srinivas Sunkara

Yu-Chung Hsiao, Fedir Zubach, Gilles Baechler et al. · deepmind

We introduce ScreenQA, a novel benchmarking dataset designed to advance screen content understanding through question answering. The existing screen datasets are focused either on low-level structural and component understanding, or on a much higher-level composite task such as navigation and task completion for autonomous agents. ScreenQA attempts to bridge this gap. By annotating 86k question-answer pairs over the RICO dataset, we aim to benchmark the screen reading comprehension capacity, thereby laying the foundation for vision-based automation over screenshots. Our annotations encompass full answers, short answer phrases, and corresponding UI contents with bounding boxes, enabling four subtasks to address various application scenarios. We evaluate the dataset's efficacy using both open-weight and proprietary models in zero-shot, fine-tuned, and transfer learning settings. We further demonstrate positive transfer to web applications, highlighting its potential beyond mobile applications.

Srinivas Sunkara, Maria Wang, Lijuan Liu et al. · deepmind

Improving the accessibility and automation capabilities of mobile devices can have a significant positive impact on the daily lives of countless users. To stimulate research in this direction, we release a human-annotated dataset with approximately 500k unique annotations aimed at increasing the understanding of the functionality of UI elements. This dataset augments images and view hierarchies from RICO, a large dataset of mobile UIs, with annotations for icons based on their shapes and semantics, and associations between different elements and their corresponding text labels, resulting in a significant increase in the number of UI elements and the categories assigned to them. We also release models using image-only and multimodal inputs; we experiment with various architectures and study the benefits of using multimodal inputs on the new dataset. Our models demonstrate strong performance on an evaluation set of unseen apps, indicating their generalizability to newer screens. These models, combined with the new dataset, can enable innovative functionalities like referring to UI elements by their labels, improved coverage and better semantics for icons etc., which would go a long way in making UIs more usable for everyone.

Maria Wang, Srinivas Sunkara, Gilles Baechler et al.

The rise of powerful multimodal LLMs has enhanced the viability of building web agents which can, with increasing levels of autonomy, assist users to retrieve information and complete tasks on various human-computer interfaces. It is hence necessary to build challenging benchmarks that span a wide-variety of use cases reflecting real-world usage. In this work, we present WebQuest, a multi-page question-answering dataset that requires reasoning across multiple related web pages. In contrast to existing UI benchmarks that focus on multi-step web navigation and task completion, our dataset evaluates information extraction, multimodal retrieval and composition of information from many web pages. WebQuest includes three question categories: single-screen QA, multi-screen QA, and QA based on navigation traces. We evaluate leading proprietary multimodal models like GPT-4V, Gemini Flash, Claude 3, and open source models like InstructBLIP, PaliGemma on our dataset, revealing a significant gap between single-screen and multi-screen reasoning. Finally, we investigate inference time techniques like Chain-of-Thought prompting to improve model capabilities on multi-screen reasoning.

Tara Bogavelli, Gabrielle Gauthier Melançon, Katrina Stankiewicz et al.

Voice agents, artificial intelligence systems that conduct spoken conversations to complete tasks, are increasingly deployed across enterprise applications. However, no existing benchmark jointly addresses two core evaluation challenges: generating realistic simulated conversations, and measuring quality across the full scope of voice-specific failure modes. We present EVA-Bench, an end-to-end evaluation framework that addresses both. On the simulation side, EVA-Bench orchestrates bot-to-bot audio conversations over dynamic multi-turn dialogues, with automatic simulation validation that detects user simulator error and appropriately regenerates conversations before scoring. On the measurement side, EVA-Bench introduces two composite metrics: EVA-A (Accuracy), capturing task completion, faithfulness, and audio-level speech fidelity; and EVA-X (Experience), capturing conversation progression, spoken conciseness, and turn-taking timing. Both metrics apply to different agent architectures, enabling direct cross-architecture comparison. EVA-Bench includes 213 scenarios across three enterprise domains, a controlled perturbation suite for accent and noise robustness, and pass@1, pass@k, pass^k measurements that distinguish peak from reliable capability. Across 12 systems spanning all three architectures, we find: (1) no system simultaneously exceeds 0.5 on both EVA-A pass@1 and EVA-X pass@1; (2) peak and reliable performance diverge substantially (median pass@k - pass^k gap of 0.44 on EVA-A); and (3) accent and noise perturbations expose substantial robustness gaps, with effects varying across architectures, systems, and metrics (mean up to 0.314). We release the full framework, evaluation suite, and benchmark data under an open-source license.

Jaykumar Kasundra, Anjaneya Praharaj, Sourabh Surana et al.

Safeguarding large language models (LLMs) against unsafe or adversarial behavior is critical as they are increasingly deployed in conversational and agentic settings. Existing moderation tools often treat safety risks (e.g. toxicity, bias) and adversarial threats (e.g. prompt injections, jailbreaks) as separate problems, limiting their robustness and generalizability. We introduce AprielGuard, an 8B parameter safeguard model that unify these dimensions within a single taxonomy and learning framework. AprielGuard is trained on a diverse mix of open and synthetic data covering standalone prompts, multi-turn conversations, and agentic workflows, augmented with structured reasoning traces to improve interpretability. Across multiple public and proprietary benchmarks, AprielGuard achieves strong performance in detecting harmful content and adversarial manipulations, outperforming existing opensource guardrails such as Llama-Guard and Granite Guardian, particularly in multi-step and reasoning intensive scenarios. By releasing the model, we aim to advance transparent and reproducible research on reliable safeguards for LLMs.

Shiva Krishna Reddy Malay, Shravan Nayak, Jishnu Sethumadhavan Nair et al.

Large language models are shifting from passive information providers to active agents intended for complex workflows. However, their deployment as reliable AI workers in enterprise is stalled by benchmarks that fail to capture the intricacies of professional environments, specifically, the need for long-horizon planning amidst persistent state changes and strict access protocols. In this work, we introduce EnterpriseOps-Gym, a benchmark designed to evaluate agentic planning in realistic enterprise settings. Specifically, EnterpriseOps-Gym features a containerized sandbox with 164 database tables and 512 functional tools to mimic real-world search friction. Within this environment, agents are evaluated on 1,150 expert-curated tasks across eight mission-critical verticals (including Customer Service, HR, and IT). Our evaluation of 14 frontier models reveals critical limitations in state-of-the-art models: the top-performing Claude Opus 4.5 achieves only 37.4% success. Further analysis shows that providing oracle human plans improves performance by 14-35 percentage points, pinpointing strategic reasoning as the primary bottleneck. Additionally, agents frequently fail to refuse infeasible tasks (best model achieves 53.9%), leading to unintended and potentially harmful side effects. Our findings underscore that current agents are not yet ready for autonomous enterprise deployment. More broadly, EnterpriseOps-Gym provides a concrete testbed to advance the robustness of agentic planning in professional workflows.

SLAM Labs, Oleksiy Ostapenko, Raymond Li et al.

We release Super Apriel, a 15B-parameter supernet in which every decoder layer provides four trained mixer choices -- Full Attention (FA), Sliding Window Attention (SWA), Kimi Delta Attention (KDA), and Gated DeltaNet (GDN). A placement selects one mixer per layer; placements can be switched between requests at serving time without reloading weights, enabling multiple speed presets from a single checkpoint. The shared checkpoint also enables speculative decoding without a separate draft model. The all-FA preset matches the Apriel 1.6 teacher on all reported benchmarks; recommended hybrid presets span $2.9\times$ to $10.7\times$ decode throughput at 96% to 77% quality retention, with throughput advantages that compound at longer context lengths. With four mixer types across 48 layers, the configuration space is vast. A surrogate that predicts placement quality from the per-layer mixer assignment makes the speed-quality landscape tractable and identifies the best tradeoffs at each speed level. We investigate whether the best configurations at each speed level can be identified early in training or only after convergence. Rankings stabilize quickly at 0.5B scale, but the most efficient configurations exhibit higher instability at 15B, cautioning against extrapolation from smaller models. Super Apriel is trained by stochastic distillation from a frozen Apriel 1.6 teacher, followed by supervised fine-tuning. We release the supernet weights, Fast-LLM training code, vLLM serving code, and a placement optimization toolkit.

Shoubin Yu, Lei Shu, Antoine Yang et al.

Multimodal AI agents are increasingly automating complex real-world workflows that involve online web execution. However, current web-agent benchmarks suffer from a critical limitation: they focus entirely on web-based interaction and perception, lacking grounding in the user's real-world physical surroundings. This limitation prevents evaluation in crucial scenarios, such as when an agent must use egocentric visual perception (e.g., via AR glasses) to recognize an object in the user's surroundings and then complete a related task online. To address this gap, we introduce Ego2Web, the first benchmark designed to bridge egocentric video perception and web agent execution. Ego2Web pairs real-world first-person video recordings with web tasks that require visual understanding, web task planning, and interaction in an online environment for successful completion. We utilize an automatic data-generation pipeline combined with human verification and refinement to curate well-constructed, high-quality video-task pairs across diverse web task types, including e-commerce, media retrieval, knowledge lookup, etc. To facilitate accurate and scalable evaluation for our benchmark, we also develop a novel LLM-as-a-Judge automatic evaluation method, Ego2WebJudge, which achieves approximately 84% agreement with human judgment, substantially higher than existing evaluation methods. Experiments with diverse SoTA agents on our Ego2Web show that their performance is weak, with substantial headroom across all task categories. We also conduct a comprehensive ablation study on task design, highlighting the necessity of accurate video understanding in the proposed task and the limitations of current agents. We hope Ego2Web can be a critical new resource for developing truly capable AI assistants that can seamlessly see, understand, and act across the physical and digital worlds.

Oleksiy Ostapenko, Luke Kumar, Raymond Li et al.

Large Language Models (LLMs) achieve remarkable reasoning capabilities through transformer architectures with attention mechanisms. However, transformers suffer from quadratic time and memory complexity in the attention module (MHA) and require caching key-value states during inference, which severely limits throughput and scalability. High inference throughput is critical for agentic tasks, long-context reasoning, efficient deployment under high request loads, and more efficient test-time compute scaling. State Space Models (SSMs) such as Mamba offer a promising alternative with linear inference complexity and a constant memory footprint via recurrent computation with fixed-size hidden states. In this technical report we introduce the Apriel-H1 family of hybrid LLMs that combine transformer attention and SSM sequence mixers for efficient reasoning at 15B model size. These models are obtained through incremental distillation from a pretrained reasoning transformer, Apriel-Nemotron-15B-Thinker, progressively replacing less critical attention layers with linear Mamba blocks. We release multiple post-distillation variants of Apriel-H1-15B-Thinker with different SSM-to-MHA ratios and analyse how reasoning performance degrades as more Mamba layers replace MHA. Additionally, we release a 30/50 hybrid variant of Apriel-H1, further fine-tuned on a supervised dataset of reasoning traces, achieving over 2x higher inference throughput when deployed in the production-ready vLLM environment, with minimal degradation in reasoning performance. This shows that distilled hybrid SSM-Transformer architectures can deliver substantial efficiency gains over the pretrained transformer equivalent without substantially compromising the reasoning quality.

Gheorghe Comanici, Eric Bieber, Mike Schaekermann et al. · amazon-science, baidu

In this report, we introduce the Gemini 2.X model family: Gemini 2.5 Pro and Gemini 2.5 Flash, as well as our earlier Gemini 2.0 Flash and Flash-Lite models. Gemini 2.5 Pro is our most capable model yet, achieving SoTA performance on frontier coding and reasoning benchmarks. In addition to its incredible coding and reasoning skills, Gemini 2.5 Pro is a thinking model that excels at multimodal understanding and it is now able to process up to 3 hours of video content. Its unique combination of long context, multimodal and reasoning capabilities can be combined to unlock new agentic workflows. Gemini 2.5 Flash provides excellent reasoning abilities at a fraction of the compute and latency requirements and Gemini 2.0 Flash and Flash-Lite provide high performance at low latency and cost. Taken together, the Gemini 2.X model generation spans the full Pareto frontier of model capability vs cost, allowing users to explore the boundaries of what is possible with complex agentic problem solving.

Juan Rodriguez, Xiangru Jian, Siba Smarak Panigrahi et al. · mila

Multimodal AI has the potential to significantly enhance document-understanding tasks, such as processing receipts, understanding workflows, extracting data from documents, and summarizing reports. Code generation tasks that require long-structured outputs can also be enhanced by multimodality. Despite this, their use in commercial applications is often limited due to limited access to training data and restrictive licensing, which hinders open access. To address these limitations, we introduce BigDocs-7.5M, a high-quality, open-access dataset comprising 7.5 million multimodal documents across 30 tasks. We use an efficient data curation process to ensure our data is high-quality and license-permissive. Our process emphasizes accountability, responsibility, and transparency through filtering rules, traceable metadata, and careful content analysis. Additionally, we introduce BigDocs-Bench, a benchmark suite with 10 novel tasks where we create datasets that reflect real-world use cases involving reasoning over Graphical User Interfaces (GUI) and code generation from images. Our experiments show that training with BigDocs-Bench improves average performance up to 25.8% over closed-source GPT-4o in document reasoning and structured output tasks such as Screenshot2HTML or Image2Latex generation. Finally, human evaluations showed a preference for outputs from models trained on BigDocs over GPT-4o. This suggests that BigDocs can help both academics and the open-source community utilize and improve AI tools to enhance multimodal capabilities and document reasoning. The project is hosted at https://bigdocs.github.io .

Raghu Vamshi Hemadri, Humaira Firdowse Mohammed, Rishabh Maheshwary et al.

Efficient agentic systems should incur expensive frontier-model costs only on decisions where a cheaper local model is likely to fail. Existing LLM cascades usually route whole queries before execution, but task difficulty shifts mid-trajectory - after flaky tool calls, truncated observations, or compounding local errors - making pre-execution routing brittle. We introduce \textbf{R2V-Agent}, a risk-calibrated SLM-LLM routing framework for interactive agents. R2V combines four components: a distilled small language model (SLM) policy, a stronger teacher LLM, a lightweight process verifier that scores candidate actions at each step, and a calibrated step-level router. The router is our central contribution: after the SLM is trained, it estimates residual failure risk at each step and escalates only when teacher intervention is warranted. To make the routing problem well-defined, we first train a stable local SLM using a standard offline pipeline: behavioral cloning (BC) on teacher trajectories, followed by verifier-guided Direct Preference Optimization (DPO) with consistency regularization. The router is then trained on this fixed policy's residual failures using Brier-calibrated probability estimation and a Conditional Value-at-Risk (CVaR)-constrained objective that penalizes worst-case failures across perturbation seeds. Across HumanEval+, TextWorld, and TerminalBench with four SLM backbones, R2V improves the reliability-cost frontier: it achieves $94.3\%$ HumanEval+ success with $0.60\%$ LLM escalation, recovers TextWorld from $64.6\%$ SLM-only success to $98.2\%$ at $41.7\%$ escalation, and reaches $93.3\%$ TerminalBench success at $33.9\%$ LLM calls, roughly half the heuristic-router cost.

Shruthan Radhakrishna, Aman Tiwari, Aanjaneya Shukla et al.

We present Apriel-1.5-15B-Thinker, a 15-billion parameter open-weights multimodal reasoning model that achieves frontier-level performance through training design rather than sheer scale. Starting from Pixtral-12B, we apply a progressive three-stage methodology: (1) depth upscaling to expand reasoning capacity without pretraining from scratch, (2) staged continual pre-training that first develops foundational text and vision understanding, then enhances visual reasoning through targeted synthetic data generation addressing spatial structure, compositional understanding, and fine-grained perception, and (3) high-quality text-only supervised fine-tuning on curated instruction-response pairs with explicit reasoning traces spanning mathematics, coding, science, and tool use. Notably, our model achieves competitive results without reinforcement learning or preference optimization, isolating the contribution of our data-centric continual pre-training approach. On the Artificial Analysis Intelligence Index, Apriel-1.5-15B-Thinker attains a score of 52, matching DeepSeek-R1-0528 despite requiring significantly fewer computational resources. Across ten image benchmarks, its performance is on average within five points of Gemini-2.5-Flash and Claude Sonnet-3.7, a key achievement for a model operating within single-GPU deployment constraints. Our results demonstrate that thoughtful mid-training 2 design can close substantial capability gaps without massive scale, making frontier-level multimodal reasoning accessible to organizations with limited infrastructure. We release the model checkpoint, all training recipes, and evaluation protocols under the MIT license to to advance open-source research.

Jishnu Sethumadhavan Nair, Patrice Bechard, Rishabh Maheshwary et al.

World models enable agents to anticipate the effects of their actions by internalizing environment dynamics. In enterprise systems, however, these dynamics are often defined by tenant-specific business logic that varies across deployments and evolves over time, making models trained on historical transitions brittle under deployment shift. We ask a question the world-models literature has not addressed: when the rules can be read at inference time, does an agent still need to learn them? We argue, and demonstrate empirically, that in settings where transition dynamics are configurable and readable, runtime discovery complements offline training by grounding predictions in the active system instance. We propose enterprise discovery agents, which recover relevant transition dynamics at runtime by reading the system's configuration rather than relying solely on internalized representations. We introduce CascadeBench, a reasoning-focused benchmark for enterprise cascade prediction that adopts the evaluation methodology of World of Workflows on diverse synthetic environments, and use it together with deployment-shift evaluation to show that offline-trained world models can perform well in-distribution but degrade as dynamics change, whereas discovery-based agents are more robust under shift by grounding their predictions in the current instance. Our findings suggest that, in configurable enterprise environments, agents should not rely solely on fixed internalized dynamics, but should incorporate mechanisms for discovering relevant transition logic at runtime.

Ulrich Rückert, Srinivas Sunkara, Abhinav Rastogi et al.

In human-human conversations, Context Tracking deals with identifying important entities and keeping track of their properties and relationships. This is a challenging problem that encompasses several subtasks such as slot tagging, coreference resolution, resolving plural mentions and entity linking. We approach this problem as an end-to-end modeling task where the conversational context is represented by an entity repository containing the entity references mentioned so far, their properties and the relationships between them. The repository is updated turn-by-turn, thus making training and inference computationally efficient even for long conversations. This paper lays the groundwork for an investigation of this framework in two ways. First, we release Contrack, a large scale human-human conversation corpus for context tracking with people and location annotations. It contains over 7000 conversations with an average of 11.8 turns, 5.8 entities and 15.2 references per conversation. Second, we open-source a neural network architecture for context tracking. Finally we compare this network to state-of-the-art approaches for the subtasks it subsumes and report results on the involved tradeoffs.

Gilles Baechler, Srinivas Sunkara, Maria Wang et al.

Screen user interfaces (UIs) and infographics, sharing similar visual language and design principles, play important roles in human communication and human-machine interaction. We introduce ScreenAI, a vision-language model that specializes in UI and infographics understanding. Our model improves upon the PaLI architecture with the flexible patching strategy of pix2struct and is trained on a unique mixture of datasets. At the heart of this mixture is a novel screen annotation task in which the model has to identify the type and location of UI elements. We use these text annotations to describe screens to Large Language Models and automatically generate question-answering (QA), UI navigation, and summarization training datasets at scale. We run ablation studies to demonstrate the impact of these design choices. At only 5B parameters, ScreenAI achieves new state-of-the-artresults on UI- and infographics-based tasks (Multi-page DocVQA, WebSRC, MoTIF and Widget Captioning), and new best-in-class performance on others (Chart QA, DocVQA, and InfographicVQA) compared to models of similar size. Finally, we release three new datasets: one focused on the screen annotation task and two others focused on question answering.

Patrice Bechard, Orlando Marquez Ayala, Emily Chen et al.

There has been growing interest in building agents that can interact with digital platforms to execute meaningful enterprise tasks autonomously. Among the approaches explored are tool-augmented agents built on abstractions such as Model Context Protocol (MCP) and web agents that operate through graphical interfaces. Yet, it remains unclear whether such complex agentic systems are necessary given their cost and operational overhead. We argue that a coding agent equipped only with a terminal and a filesystem can solve many enterprise tasks more effectively by interacting directly with platform APIs. We evaluate this hypothesis across diverse real-world systems and show that these low-level terminal agents match or outperform more complex agent architectures. Our findings suggest that simple programmatic interfaces, combined with strong foundation models, are sufficient for practical enterprise automation.

Shruthan Radhakrishna, Soham Parikh, Gopal Sarda et al.

While large language models (LLMs) have achieved remarkable reasoning capabilities across domains like code, math and other enterprise tasks, their significant memory and computational costs often preclude their use in practical enterprise settings. To this end, we introduce Apriel-Nemotron-15B-Thinker, a 15-billion parameter model in the ServiceNow Apriel SLM series that achieves performance against medium sized state-of-the-art models such as o1-mini, QWQ32B, and EXAONE-Deep-32B while maintaining only half the memory footprint of those alternatives. Apriel-Nemotron-15B-Thinker model is trained in a four stage training pipeline including 1) Base Model upscaling, 2) Continual Pre-training 3) Supervised Fine-tuning (SFT) and 4) Reinforcement Learning using GRPO. Comprehensive evaluations across a diverse suite of benchmarks consistently demonstrate that our Apriel-Nemotron-15B-Thinker model matches or exceeds the performance of its 32-billion parameter counterparts, despite being less than half their size.

Jiannan Xiang, Yun Zhu, Lei Shu et al.

Developing and testing user interfaces (UIs) and training AI agents to interact with them are challenging due to the dynamic and diverse nature of real-world mobile environments. Existing methods often rely on cumbersome physical devices or limited static analysis of screenshots, which hinders scalable testing and the development of intelligent UI agents. We introduce UISim, a novel image-based UI simulator that offers a dynamic and interactive platform for exploring mobile phone environments purely from screen images. Our system employs a two-stage method: given an initial phone screen image and a user action, it first predicts the abstract layout of the next UI state, then synthesizes a new, visually consistent image based on this predicted layout. This approach enables the realistic simulation of UI transitions. UISim provides immediate practical benefits for UI testing, rapid prototyping, and synthetic data generation. Furthermore, its interactive capabilities pave the way for advanced applications, such as UI navigation task planning for AI agents. Our experimental results show that UISim outperforms end-to-end UI generation baselines in generating realistic and coherent subsequent UI states, highlighting its fidelity and potential to streamline UI development and enhance AI agent training.

Chongyang Bai, Xiaoxue Zang, Ying Xu et al.

To improve the accessibility of smart devices and to simplify their usage, building models which understand user interfaces (UIs) and assist users to complete their tasks is critical. However, unique challenges are proposed by UI-specific characteristics, such as how to effectively leverage multimodal UI features that involve image, text, and structural metadata and how to achieve good performance when high-quality labeled data is unavailable. To address such challenges we introduce UIBert, a transformer-based joint image-text model trained through novel pre-training tasks on large-scale unlabeled UI data to learn generic feature representations for a UI and its components. Our key intuition is that the heterogeneous features in a UI are self-aligned, i.e., the image and text features of UI components, are predictive of each other. We propose five pretraining tasks utilizing this self-alignment among different features of a UI component and across various components in the same UI. We evaluate our method on nine real-world downstream UI tasks where UIBert outperforms strong multimodal baselines by up to 9.26% accuracy.

Zecheng He, Srinivas Sunkara, Xiaoxue Zang et al.

As mobile devices are becoming ubiquitous, regularly interacting with a variety of user interfaces (UIs) is a common aspect of daily life for many people. To improve the accessibility of these devices and to enable their usage in a variety of settings, building models that can assist users and accomplish tasks through the UI is vitally important. However, there are several challenges to achieve this. First, UI components of similar appearance can have different functionalities, making understanding their function more important than just analyzing their appearance. Second, domain-specific features like Document Object Model (DOM) in web pages and View Hierarchy (VH) in mobile applications provide important signals about the semantics of UI elements, but these features are not in a natural language format. Third, owing to a large diversity in UIs and absence of standard DOM or VH representations, building a UI understanding model with high coverage requires large amounts of training data. Inspired by the success of pre-training based approaches in NLP for tackling a variety of problems in a data-efficient way, we introduce a new pre-trained UI representation model called ActionBert. Our methodology is designed to leverage visual, linguistic and domain-specific features in user interaction traces to pre-train generic feature representations of UIs and their components. Our key intuition is that user actions, e.g., a sequence of clicks on different UI components, reveals important information about their functionality. We evaluate the proposed model on a wide variety of downstream tasks, ranging from icon classification to UI component retrieval based on its natural language description. Experiments show that the proposed ActionBert model outperforms multi-modal baselines across all downstream tasks by up to 15.5%.

Xiaoxue Zang, Abhinav Rastogi, Srinivas Sunkara et al.

MultiWOZ is a well-known task-oriented dialogue dataset containing over 10,000 annotated dialogues spanning 8 domains. It is extensively used as a benchmark for dialogue state tracking. However, recent works have reported presence of substantial noise in the dialogue state annotations. MultiWOZ 2.1 identified and fixed many of these erroneous annotations and user utterances, resulting in an improved version of this dataset. This work introduces MultiWOZ 2.2, which is a yet another improved version of this dataset. Firstly, we identify and fix dialogue state annotation errors across 17.3% of the utterances on top of MultiWOZ 2.1. Secondly, we redefine the ontology by disallowing vocabularies of slots with a large number of possible values (e.g., restaurant name, time of booking). In addition, we introduce slot span annotations for these slots to standardize them across recent models, which previously used custom string matching heuristics to generate them. We also benchmark a few state of the art dialogue state tracking models on the corrected dataset to facilitate comparison for future work. In the end, we discuss best practices for dialogue data collection that can help avoid annotation errors.

Abhinav Rastogi, Xiaoxue Zang, Srinivas Sunkara et al.

This paper gives an overview of the Schema-Guided Dialogue State Tracking task of the 8th Dialogue System Technology Challenge. The goal of this task is to develop dialogue state tracking models suitable for large-scale virtual assistants, with a focus on data-efficient joint modeling across domains and zero-shot generalization to new APIs. This task provided a new dataset consisting of over 16000 dialogues in the training set spanning 16 domains to highlight these challenges, and a baseline model capable of zero-shot generalization to new APIs. Twenty-five teams participated, developing a range of neural network models, exceeding the performance of the baseline model by a very high margin. The submissions incorporated a variety of pre-trained encoders and data augmentation techniques. This paper describes the task definition, dataset and evaluation methodology. We also summarize the approach and results of the submitted systems to highlight the overall trends in the state-of-the-art.

Seokhwan Kim, Michel Galley, Chulaka Gunasekara et al.

This paper introduces the Eighth Dialog System Technology Challenge. In line with recent challenges, the eighth edition focuses on applying end-to-end dialog technologies in a pragmatic way for multi-domain task-completion, noetic response selection, audio visual scene-aware dialog, and schema-guided dialog state tracking tasks. This paper describes the task definition, provided datasets, and evaluation set-up for each track. We also summarize the results of the submitted systems to highlight the overall trends of the state-of-the-art technologies for the tasks.

Abhinav Rastogi, Xiaoxue Zang, Srinivas Sunkara et al.

Virtual assistants such as Google Assistant, Alexa and Siri provide a conversational interface to a large number of services and APIs spanning multiple domains. Such systems need to support an ever-increasing number of services with possibly overlapping functionality. Furthermore, some of these services have little to no training data available. Existing public datasets for task-oriented dialogue do not sufficiently capture these challenges since they cover few domains and assume a single static ontology per domain. In this work, we introduce the the Schema-Guided Dialogue (SGD) dataset, containing over 16k multi-domain conversations spanning 16 domains. Our dataset exceeds the existing task-oriented dialogue corpora in scale, while also highlighting the challenges associated with building large-scale virtual assistants. It provides a challenging testbed for a number of tasks including language understanding, slot filling, dialogue state tracking and response generation. Along the same lines, we present a schema-guided paradigm for task-oriented dialogue, in which predictions are made over a dynamic set of intents and slots, provided as input, using their natural language descriptions. This allows a single dialogue system to easily support a large number of services and facilitates simple integration of new services without requiring additional training data. Building upon the proposed paradigm, we release a model for dialogue state tracking capable of zero-shot generalization to new APIs, while remaining competitive in the regular setting.