Gagan Bansal

Qingyun Wu, Gagan Bansal, Jieyu Zhang et al. · uw

AutoGen is an open-source framework that allows developers to build LLM applications via multiple agents that can converse with each other to accomplish tasks. AutoGen agents are customizable, conversable, and can operate in various modes that employ combinations of LLMs, human inputs, and tools. Using AutoGen, developers can also flexibly define agent interaction behaviors. Both natural language and computer code can be used to program flexible conversation patterns for different applications. AutoGen serves as a generic infrastructure to build diverse applications of various complexities and LLM capacities. Empirical studies demonstrate the effectiveness of the framework in many example applications, with domains ranging from mathematics, coding, question answering, operations research, online decision-making, entertainment, etc.

Matheus Kunzler Maldaner, Adam Fourney, Amanda Swearngin et al.

AI agents are increasingly asked to carry out work that spans minutes, hours, or longer. Yet the default model of agent behavior is continuous action: issuing tool calls, refreshing pages, searching for alternatives, or otherwise trying to force progress. This is the wrong approach for many long-running tasks, which are better served by a strategy of sustained attention. Instead, agents should monitor an environment, notice when an external event makes progress possible, then respond promptly without wasting resources while waiting. To measure progress on this class of tasks, we introduce SentinelBench, an open-source benchmark for time-evolving monitoring tasks. SentinelBench contains 100 tasks across 10 synthetic web environments, including email, calendars, finance, professional networking, and entertainment. Each environment exposes a live web interface and replays a scripted sequence of events, requiring agents to navigate and reason about web pages whose state shifts underfoot. SentinelBench measures task completion, reaction time, and resource use, exposing the tradeoff between responsiveness and cost. We report results across three models and two browser-agent harnesses, establishing performance baselines for future comparison and demonstrating how agent design choices can dramatically impact key metrics. Together, these results show that SentinelBench distinguishes meaningful differences in agent behavior.

Will Epperson, Gagan Bansal, Victor Dibia et al.

Fully autonomous teams of LLM-powered AI agents are emerging that collaborate to perform complex tasks for users. What challenges do developers face when trying to build and debug these AI agent teams? In formative interviews with five AI agent developers, we identify core challenges: difficulty reviewing long agent conversations to localize errors, lack of support in current tools for interactive debugging, and the need for tool support to iterate on agent configuration. Based on these needs, we developed an interactive multi-agent debugging tool, AGDebugger, with a UI for browsing and sending messages, the ability to edit and reset prior agent messages, and an overview visualization for navigating complex message histories. In a two-part user study with 14 participants, we identify common user strategies for steering agents and highlight the importance of interactive message resets for debugging. Our studies deepen understanding of interfaces for debugging increasingly important agentic workflows.

Scott Roy, Cliff Brunk, Kyu-Young Kim et al.

One of the challenges in a task oriented natural language application like the Google Assistant, Siri, or Alexa is to localize the output to many languages. This paper explores doing this by applying machine translation to the English output. Using machine translation is very scalable, as it can work with any English output and can handle dynamic text, but otherwise the problem is a poor fit. The required quality bar is close to perfection, the range of sentences is extremely narrow, and the sentences are often very different than the ones in the machine translation training data. This combination of requirements is novel in the field of domain adaptation for machine translation. We are able to reach the required quality bar by building on existing ideas and adding new ones: finetuning on in-domain translations, adding sentences from the Web, adding semantic annotations, and using automatic error detection. The paper shares our approach and results, together with a distillation model to serve the translation models at scale.

Ana Valeria Gonzalez, Gagan Bansal, Angela Fan et al.

While research on explaining predictions of open-domain QA systems (ODQA) to users is gaining momentum, most works have failed to evaluate the extent to which explanations improve user trust. While few works evaluate explanations using user studies, they employ settings that may deviate from the end-user's usage in-the-wild: ODQA is most ubiquitous in voice-assistants, yet current research only evaluates explanations using a visual display, and may erroneously extrapolate conclusions about the most performant explanations to other modalities. To alleviate these issues, we conduct user studies that measure whether explanations help users correctly decide when to accept or reject an ODQA system's answer. Unlike prior work, we control for explanation modality, e.g., whether they are communicated to users through a spoken or visual interface, and contrast effectiveness across modalities. Our results show that explanations derived from retrieved evidence passages can outperform strong baselines (calibrated confidence) across modalities but the best explanation strategy in fact changes with the modality. We show common failure cases of current explanations, emphasize end-to-end evaluation of explanations, and caution against evaluating them in proxy modalities that are different from deployment.

Gagan Bansal, Besmira Nushi, Ece Kamar et al.

AI practitioners typically strive to develop the most accurate systems, making an implicit assumption that the AI system will function autonomously. However, in practice, AI systems often are used to provide advice to people in domains ranging from criminal justice and finance to healthcare. In such AI-advised decision making, humans and machines form a team, where the human is responsible for making final decisions. But is the most accurate AI the best teammate? We argue "No" -- predictable performance may be worth a slight sacrifice in AI accuracy. Instead, we argue that AI systems should be trained in a human-centered manner, directly optimized for team performance. We study this proposal for a specific type of human-AI teaming, where the human overseer chooses to either accept the AI recommendation or solve the task themselves. To optimize the team performance for this setting we maximize the team's expected utility, expressed in terms of the quality of the final decision, cost of verifying, and individual accuracies of people and machines. Our experiments with linear and non-linear models on real-world, high-stakes datasets show that the most accuracy AI may not lead to highest team performance and show the benefit of modeling teamwork during training through improvements in expected team utility across datasets, considering parameters such as human skill and the cost of mistakes. We discuss the shortcoming of current optimization approaches beyond well-studied loss functions such as log-loss, and encourage future work on AI optimization problems motivated by human-AI collaboration.

Gagan Bansal, Besmira Nushi, Ece Kamar et al.

AI systems are being deployed to support human decision making in high-stakes domains. In many cases, the human and AI form a team, in which the human makes decisions after reviewing the AI's inferences. A successful partnership requires that the human develops insights into the performance of the AI system, including its failures. We study the influence of updates to an AI system in this setting. While updates can increase the AI's predictive performance, they may also lead to changes that are at odds with the user's prior experiences and confidence in the AI's inferences, hurting therefore the overall team performance. We introduce the notion of the compatibility of an AI update with prior user experience and present methods for studying the role of compatibility in human-AI teams. Empirical results on three high-stakes domains show that current machine learning algorithms do not produce compatible updates. We propose a re-training objective to improve the compatibility of an update by penalizing new errors. The objective offers full leverage of the performance/compatibility tradeoff, enabling more compatible yet accurate updates.

Mia Xu Chen, Benjamin N Lee, Gagan Bansal et al.

In this paper, we present Smart Compose, a novel system for generating interactive, real-time suggestions in Gmail that assists users in writing mails by reducing repetitive typing. In the design and deployment of such a large-scale and complicated system, we faced several challenges including model selection, performance evaluation, serving and other practical issues. At the core of Smart Compose is a large-scale neural language model. We leveraged state-of-the-art machine learning techniques for language model training which enabled high-quality suggestion prediction, and constructed novel serving infrastructure for high-throughput and real-time inference. Experimental results show the effectiveness of our proposed system design and deployment approach. This system is currently being served in Gmail.

Daniel S. Weld, Gagan Bansal

Since Artificial Intelligence (AI) software uses techniques like deep lookahead search and stochastic optimization of huge neural networks to fit mammoth datasets, it often results in complex behavior that is difficult for people to understand. Yet organizations are deploying AI algorithms in many mission-critical settings. To trust their behavior, we must make AI intelligible, either by using inherently interpretable models or by developing new methods for explaining and controlling otherwise overwhelmingly complex decisions using local approximation, vocabulary alignment, and interactive explanation. This paper argues that intelligibility is essential, surveys recent work on building such systems, and highlights key directions for research.

Amita Gajewar, Gagan Bansal

For any business, planning is a continuous process, and typically business-owners focus on making both long-term planning aligned with a particular strategy as well as short-term planning that accommodates the dynamic market situations. An ability to perform an accurate financial forecast is crucial for effective planning. In this paper, we focus on providing an intelligent and efficient solution that will help in forecasting revenue using machine learning algorithms. We experiment with three different revenue forecasting models, and here we provide detailed insights into the methodology and their relative performance measured on real finance data. As a real-world application of our models, we partner with Microsoft's Finance organization (department that reports Microsoft's finances) to provide them a guidance on the projected revenue for upcoming quarters.