Parsa Hassani Shariat Panahi

Parsa Hassani Shariat Panahi, Amir Hossein Jalilvand, Abolfazl Diyanat

The Internet is integral to modern life, influencing communication, business, and lifestyles globally. As dependence on Internet services grows, the demand for high-quality service delivery increases. Service providers must maintain high standards of quality of service and quality of experience (QoE) to ensure user satisfaction. QoE, which reflects user satisfaction with service quality, is a key metric for multimedia services, yet it is challenging to measure due to its subjective nature and the complexities of real-time feedback. This paper introduces a machine learning-based framework for objectively assessing QoE in multimedia networks. The open-source framework complies with the ITU-T P.1203 standard. It automates data collection and user satisfaction prediction using key network parameters such as delay, jitter, packet loss, bitrate, and throughput. Using a dataset of over 20,000 records from various network conditions, the Random Forest model predicts the mean opinion score with 95.8% accuracy. Our framework addresses the limitations of existing QoE models by integrating real-time data collection, machine learning predictions, and adherence to international standards. This approach enhances QoE evaluation accuracy and allows dynamic network resource management, optimizing performance and cost-efficiency. Its open-source nature encourages adaptation and extension for various multimedia services. The findings significantly affect the telecommunications industry in managing and optimizing multimedia services. The network centric QoE prediction of the framework offers a scalable solution to improve user satisfaction without the need for content-specific data. Future enhancements could include advanced machine learning models and broader applicability to digital services. This research contributes a practical, standardized tool for QoE assessment across diverse networks and platforms.

Parsa Hassani Shariat Panahi, Amir Hossein Jalilvand, M. Hassan Najafi

This paper introduces a dual-layer framework for network operator-side quality of experience (QoE) assessment that integrates both objective network modeling and subjective user perception extracted from live-streaming platforms. On the objective side, we develop a machine learning model trained on mean opinion scores (MOS) computed via the ITU-T P.1203 reference implementation, allowing accurate prediction of user-perceived video quality using only network parameters such as packet loss, delay, jitter, and throughput without reliance on video content or client-side instrumentation. On the subjective side, we present a semantic filtering and scoring pipeline that processes user comments from live streams to extract performance-related feedback. A large language model is used to assign scalar MOS scores to filtered comments in a deterministic and reproducible manner. To support scalable and interpretable analysis, we construct a labeled dataset of 47,894 live-stream comments, of which about 34,000 are identified as QoE-relevant through multi-layer semantic filtering. Each comment is enriched with simulated Internet Service Provider attribution and temporally aligned using synthetic timestamps in 5-min intervals. The resulting dataset enables operator-level aggregation and time-series analysis of user-perceived quality. A delta MOS metric is proposed to measure each Internet service provider's deviation from platform-wide sentiment, allowing detection of localized degradations even in the absence of direct network telemetry. A controlled outage simulation confirms the framework's effectiveness in identifying service disruptions through comment-based trends alone. The system provides each operator with its own subjective MOS and the global platform average per interval, enabling real-time interpretation of performance deviations and comparison with objective network-based QoE estimates.