Hung-Ting Chen

Hung-Ting Chen, Michael J. Q. Zhang, Eunsol Choi

Question answering models can use rich knowledge sources -- up to one hundred retrieved passages and parametric knowledge in the large-scale language model (LM). Prior work assumes information in such knowledge sources is consistent with each other, paying little attention to how models blend information stored in their LM parameters with that from retrieved evidence documents. In this paper, we simulate knowledge conflicts (i.e., where parametric knowledge suggests one answer and different passages suggest different answers) and examine model behaviors. We find retrieval performance heavily impacts which sources models rely on, and current models mostly rely on non-parametric knowledge in their best-performing settings. We discover a troubling trend that contradictions among knowledge sources affect model confidence only marginally. To address this issue, we present a new calibration study, where models are discouraged from presenting any single answer when presented with multiple conflicting answer candidates in retrieved evidences.

Hung-Ting Chen, Fangyuan Xu, Shane Arora et al. · allen-ai

How retrieved documents are used in language models (LMs) for long-form generation task is understudied. We present two controlled studies on retrieval-augmented LM for long-form question answering (LFQA): one fixing the LM and varying evidence documents and the other fixing evidence documents and varying the LMs. We study various attributes of generated answers (e.g., fluency, length, variance), with an emphasis on the attribution of generated answers to in-context evidence documents. We collect a dataset (SALAD) containing human annotations of sentence-level answer attribution in LFQA and evaluate existing methods for automatically judging attribution. We find that while LMs can leverage relevant in-context documents, the generated answer is only partially attributable towards the documents, especially for LMs trained without retrieval augmentation. Together, our analysis reveals how retrieval augmentation impacts long knowledge-rich text generation and provide directions for future work.

Hung-Ting Chen, Eunsol Choi

We study retrieving a set of documents that covers various perspectives on a complex and contentious question (e.g., will ChatGPT do more harm than good?). We curate a Benchmark for Retrieval Diversity for Subjective questions (BERDS), where each example consists of a question and diverse perspectives associated with the question, sourced from survey questions and debate websites. On this data, retrievers paired with a corpus are evaluated to surface a document set that contains diverse perspectives. Our framing diverges from most retrieval tasks in that document relevancy cannot be decided by simple string matches to references. Instead, we build a language model-based automatic evaluator that decides whether each retrieved document contains a perspective. This allows us to evaluate the performance of three different types of corpus (Wikipedia, web snapshot, and corpus constructed on the fly with retrieved pages from the search engine) paired with retrievers. Retrieving diverse documents remains challenging, with the outputs from existing retrievers covering all perspectives on only 40% of the examples. We further study the effectiveness of query expansion and diversity-focused reranking approaches and analyze retriever sycophancy.

Hung-Ting Chen, Xiang Liu, Shauli Ravfogel et al.

Most text retrievers generate \emph{one} query vector to retrieve relevant documents. Yet, the conditional distribution of relevant documents for the query may be multimodal, e.g., representing different interpretations of the query. We first quantify the limitations of existing retrievers. All retrievers we evaluate struggle more as the distance between target document embeddings grows. To address this limitation, we develop a new retriever architecture, \emph{A}utoregressive \emph{M}ulti-\emph{E}mbedding \emph{R}etriever (AMER). Our model autoregressively generates multiple query vectors, and all the predicted query vectors are used to retrieve documents from the corpus. We show that on the synthetic vectorized data, the proposed method could capture multiple target distributions perfectly, showing 4x better performance than single embedding model. We also fine-tune our model on real-world multi-answer retrieval datasets and evaluate in-domain. AMER presents 4 and 21\% relative gains over single-embedding baselines on two datasets we evaluate on. Furthermore, we consistently observe larger gains on the subset of dataset where the embeddings of the target documents are less similar to each other. We demonstrate the potential of using a multi-query vector retriever and open up a new direction for future work.

Deniz Qian, Hung-Ting Chen, Eunsol Choi

Comprehensively retrieving diverse documents is crucial to address queries that admit a wide range of valid answers. We introduce retrieve-verify-retrieve (RVR), a multi-round retrieval framework designed to maximize answer coverage. Initially, a retriever takes the original query and returns a candidate document set, followed by a verifier that identifies a high-quality subset. For subsequent rounds, the query is augmented with previously verified documents to uncover answers that are not yet covered in previous rounds. RVR is effective even with off-the-shelf retrievers, and fine-tuning retrievers for our inference procedure brings further gains. Our method outperforms baselines, including agentic search approaches, achieving at least 10% relative and 3% absolute gain in complete recall percentage on a multi-answer retrieval dataset (QAMPARI). We also see consistent gains on two out-of-domain datasets (QUEST and WebQuestionsSP) across different base retrievers. Our work presents a promising iterative approach for comprehensive answer recall leveraging a verifier and adapting retrievers to a new inference scenario.

Shane Arora, Marzena Karpinska, Hung-Ting Chen et al.

Despite rising global usage of large language models (LLMs), their ability to generate long-form answers to culturally specific questions remains unexplored in many languages. To fill this gap, we perform the first study of textual multilingual long-form QA by creating CaLMQA, a dataset of 51.7K culturally specific questions across 23 different languages. We define culturally specific questions as those that refer to concepts unique to one or a few cultures, or have different answers depending on the cultural or regional context. We obtain these questions by crawling naturally-occurring questions from community web forums in high-resource languages, and by hiring native speakers to write questions in under-resourced, rarely-studied languages such as Fijian and Kirundi. Our data collection methodologies are translation-free, enabling the collection of culturally unique questions like "Kuber iki umwami wa mbere w'uburundi yitwa Ntare?" (Kirundi; English translation: "Why was the first king of Burundi called Ntare (Lion)?"). We evaluate factuality, relevance and surface-level quality of LLM-generated long-form answers, finding that (1) for many languages, even the best models make critical surface-level errors (e.g., answering in the wrong language, repetition), especially for low-resource languages; and (2) answers to culturally specific questions contain more factual errors than answers to culturally agnostic questions -- questions that have consistent meaning and answer across many cultures. We release CaLMQA to facilitate future research in cultural and multilingual long-form QA.

Ge Gao, Hung-Ting Chen, Yoav Artzi et al.

We study continually improving an extractive question answering (QA) system via human user feedback. We design and deploy an iterative approach, where information-seeking users ask questions, receive model-predicted answers, and provide feedback. We conduct experiments involving thousands of user interactions under diverse setups to broaden the understanding of learning from feedback over time. Our experiments show effective improvement from user feedback of extractive QA models over time across different data regimes, including significant potential for domain adaptation.

Hung-Ting Chen, Yu-Chieh Chao, Ta-Hsuan Chao et al.

Many neural network models nowadays have achieved promising performances in Chit-chat settings. The majority of them rely on an encoder for understanding the post and a decoder for generating the response. Without given assigned semantics, the models lack the fine-grained control over responses as the semantic mapping between posts and responses is hidden on the fly within the end-to-end manners. Some previous works utilize sampled latent words as a controllable semantic form to drive the generated response around the work, but few works attempt to use more complex semantic patterns to guide the generation. In this paper, we propose to use more detailed semantic forms, including latent responses and part-of-speech sequences sampled from the corresponding distributions, as the controllable semantics to guide the generation. Our results show that the richer semantics are not only able to provide informative and diverse responses, but also increase the overall performance of response quality, including fluency and coherence.