Hengyu Luo

Shaoxiong Ji, Zihao Li, Jaakko Paavola et al.

In this work, we introduce EMMA-500, a large-scale multilingual language model continue-trained on texts across 546 languages designed for enhanced multilingual performance, focusing on improving language coverage for low-resource languages. To facilitate continual pre-training, we compile the MaLA corpus, a comprehensive multilingual dataset enriched with curated datasets across diverse domains. Leveraging this corpus, we conduct extensive continual pre-training of the Llama 2 7B model, resulting in EMMA-500, which demonstrates robust performance across a wide collection of benchmarks, including a comprehensive set of multilingual tasks. Our results highlight the effectiveness of continual pre-training in expanding large language models' language capacity, particularly for underrepresented languages, demonstrating significant gains in cross-lingual transfer, task generalization, and language adaptability. We release the MaLA corpus, EMMA-500 model weights, scripts, and model generations.

Hengyu Luo, Peng Liu, Stefan Esping

Recognizing customer intent accurately with language models based on customer-agent conversational data is essential in today's digital customer service marketplace, but it is often hindered by the lack of sufficient labeled data. In this paper, we introduce the prompt-based learning paradigm that significantly reduces the dependency on extensive datasets. Utilizing prompted training combined with answer mapping techniques, this approach allows small language models to achieve competitive intent recognition performance with only a minimal amount of training data. Furthermore, We enhance the performance by integrating active sampling and ensemble learning strategies in the prompted training pipeline. Additionally, preliminary tests in a zero-shot setting demonstrate that, with well-crafted and detailed prompts, small language models show considerable instruction-following potential even without any further training. These results highlight the viability of semantic modeling of conversational data in a more data-efficient manner with minimal data use, paving the way for advancements in AI-driven customer service.

Shaoxiong Ji, Zihao Li, Jaakko Paavola et al.

This paper investigates a critical design decision in the practice of massively multilingual continual pre-training -- the inclusion of parallel data. Specifically, we study the impact of bilingual translation data for massively multilingual language adaptation of the Llama3 family of models to 500 languages. To this end, we construct the MaLA bilingual translation corpus, containing data from more than 2,500 language pairs. Subsequently, we develop the EMMA-500 Llama 3 suite of four massively multilingual models -- continually pre-trained from the Llama 3 family of base models extensively on diverse data mixes up to 671B tokens -- and explore the effect of continual pre-training with or without bilingual translation data. Comprehensive evaluation across 7 tasks and 12 benchmarks demonstrates that bilingual data tends to enhance language transfer and performance, particularly for low-resource languages. We open-source the MaLA corpus, EMMA-500 Llama 3 suite artefacts, code, and model generations.

Zihao Li, Shaoxiong Ji, Hengyu Luo et al.

Large Language Models (LLMs) exhibit significant disparities in performance across languages, primarily benefiting high-resource languages while marginalizing underrepresented ones. Continual Pretraining (CPT) has emerged as a promising approach to address this imbalance, although the relative effectiveness of monolingual, bilingual, and code-augmented data strategies remains unclear. This study systematically evaluates 36 CPT configurations involving three multilingual base models, across 30+ languages categorized as altruistic, selfish, and stagnant, spanning various resource levels. Our findings reveal three major insights: (1) Bilingual CPT improves multilingual classification but often causes language mixing issues during generation. (2) Including programming code data during CPT consistently enhances multilingual classification accuracy, particularly benefiting low-resource languages, but introduces a trade-off by slightly degrading generation quality. (3) Contrary to prior work, we observe substantial deviations from language classifications according to their impact on cross-lingual transfer: Languages classified as altruistic often negatively affect related languages, selfish languages show conditional and configuration-dependent behavior, and stagnant languages demonstrate surprising adaptability under certain CPT conditions. These nuanced interactions emphasize the complexity of multilingual representation learning, underscoring the importance of systematic studies on generalizable language classification to inform future multilingual CPT strategies.

Hengyu Luo, Zihao Li, Joseph Attieh et al.

Large language models (LLMs) are advancing at an unprecedented pace globally, with regions increasingly adopting these models for applications in their primary language. Evaluation of these models in diverse linguistic environments, especially in low-resource languages, has become a major challenge for academia and industry. Existing evaluation frameworks are disproportionately focused on English and a handful of high-resource languages, thereby overlooking the realistic performance of LLMs in multilingual and lower-resource scenarios. To address this gap, we introduce GlotEval, a lightweight framework designed for massively multilingual evaluation. Supporting seven key tasks (machine translation, text classification, summarization, open-ended generation, reading comprehension, sequence labeling, and intrinsic evaluation), spanning over dozens to hundreds of languages, GlotEval highlights consistent multilingual benchmarking, language-specific prompt templates, and non-English-centric machine translation. This enables a precise diagnosis of model strengths and weaknesses in diverse linguistic contexts. A multilingual translation case study demonstrates GlotEval's applicability for multilingual and language-specific evaluations.