Zulong Chen

Fanwei Zhu, Wendong Xiao, Yao Yu et al.

Demand estimation plays an important role in dynamic pricing where the optimal price can be obtained via maximizing the revenue based on the demand curve. In online hotel booking platform, the demand or occupancy of rooms varies across room-types and changes over time, and thus it is challenging to get an accurate occupancy estimate. In this paper, we propose a novel hotel demand function that explicitly models the price elasticity of demand for occupancy prediction, and design a price elasticity prediction model to learn the dynamic price elasticity coefficient from a variety of affecting factors. Our model is composed of carefully designed elasticity learning modules to alleviate the endogeneity problem, and trained in a multi-task framework to tackle the data sparseness. We conduct comprehensive experiments on real-world datasets and validate the superiority of our method over the state-of-the-art baselines for both occupancy prediction and dynamic pricing.

Zhenghao Liu, Zulong Chen, Moufeng Zhang et al.

This paper proposes the User Viewing Flow Modeling (SINGLE) method for the article recommendation task, which models the user constant preference and instant interest from user-clicked articles. Specifically, we first employ a user constant viewing flow modeling method to summarize the user's general interest to recommend articles. In this case, we utilize Large Language Models (LLMs) to capture constant user preferences from previously clicked articles, such as skills and positions. Then we design the user instant viewing flow modeling method to build interactions between user-clicked article history and candidate articles. It attentively reads the representations of user-clicked articles and aims to learn the user's different interest views to match the candidate article. Our experimental results on the Alibaba Technology Association (ATA) website show the advantage of SINGLE, achieving a 2.4% improvement over previous baseline models in the online A/B test. Our further analyses illustrate that SINGLE has the ability to build a more tailored recommendation system by mimicking different article viewing behaviors of users and recommending more appropriate and diverse articles to match user interests.

Wenhao Huang, Zhouhong Gu, Chenghao Peng et al.

Web scraping is a powerful technique that extracts data from websites, enabling automated data collection, enhancing data analysis capabilities, and minimizing manual data entry efforts. Existing methods, wrappers-based methods suffer from limited adaptability and scalability when faced with a new website, while language agents, empowered by large language models (LLMs), exhibit poor reusability in diverse web environments. In this work, we introduce the paradigm of generating web scrapers with LLMs and propose AutoScraper, a two-stage framework that can handle diverse and changing web environments more efficiently. AutoScraper leverages the hierarchical structure of HTML and similarity across different web pages for generating web scrapers. Besides, we propose a new executability metric for better measuring the performance of web scraper generation tasks. We conduct comprehensive experiments with multiple LLMs and demonstrate the effectiveness of our framework. Resources of this paper can be found at \url{https://github.com/EZ-hwh/AutoScraper}

Xinhao Huang, Zhibo Ren, Yipeng Yu et al.

In long structured document retrieval, existing methods typically fine-tune pre-trained language models (PLMs) using contrastive learning on datasets lacking explicit structural information. This practice suffers from two critical issues: 1) current methods fail to leverage structural features and element-level semantics effectively, and 2) the lack of datasets containing structural metadata. To bridge these gaps, we propose \our, a novel contrastive learning framework. It leverages structure-aware learning to preserve semantic hierarchies and masked element alignment for fine-grained semantic discrimination. Furthermore, we release \dataset, a long structured document retrieval dataset with rich structural annotations. Extensive experiments on both released and industrial datasets across various modern PLMs, along with online A/B testing, demonstrate consistent performance improvements, boosting NDCG@10 from 73.96\% to 77.84\% on BGE-M3. The resources are available at https://github.com/xinhaoH/SEAL.

Tingjia Shen, Hao Wang, Jiaqing Zhang et al.

Cross-Domain Sequential Recommendation (CDSR) aims to mine and transfer users' sequential preferences across different domains to alleviate the long-standing cold-start issue. Traditional CDSR models capture collaborative information through user and item modeling while overlooking valuable semantic information. Recently, Large Language Model (LLM) has demonstrated powerful semantic reasoning capabilities, motivating us to introduce them to better capture semantic information. However, introducing LLMs to CDSR is non-trivial due to two crucial issues: seamless information integration and domain-specific generation. To this end, we propose a novel framework named URLLM, which aims to improve the CDSR performance by exploring the User Retrieval approach and domain grounding on LLM simultaneously. Specifically, we first present a novel dual-graph sequential model to capture the diverse information, along with an alignment and contrastive learning method to facilitate domain knowledge transfer. Subsequently, a user retrieve-generation model is adopted to seamlessly integrate the structural information into LLM, fully harnessing its emergent inferencing ability. Furthermore, we propose a domain-specific strategy and a refinement module to prevent out-of-domain generation. Extensive experiments on Amazon demonstrated the information integration and domain-specific generation ability of URLLM in comparison to state-of-the-art baselines. Our code is available at https://github.com/TingJShen/URLLM

Yi Xu, Zhiyuan Lu, Xiaochen Li et al.

The Transformer has proven to be a significant approach in feature interaction for CTR prediction, achieving considerable success in previous works. However, it also presents potential challenges in handling feature interactions. Firstly, Transformers may encounter information loss when capturing feature interactions. By relying on inner products to represent pairwise relationships, they compress raw interaction information, which can result in a degradation of fidelity. Secondly, due to the long-tail features distribution, feature fields with low information-abundance embeddings constrain the information abundance of other fields, leading to collapsed embedding matrices. To tackle these issues, we propose a Dual Attention Framework for Enhanced Feature Interaction, known as Dual Enhanced Attention. This framework integrates two attention mechanisms: the Combo-ID attention mechanism and the collapse-avoiding attention mechanism. The Combo-ID attention mechanism directly retains feature interaction pairs to mitigate information loss, while the collapse-avoiding attention mechanism adaptively filters out low information-abundance interaction pairs to prevent interaction collapse. Extensive experiments conducted on industrial datasets have shown the effectiveness of Dual Enhanced Attention.

Aili Chen, Chengyu Du, Jiangjie Chen et al.

To advance personalized applications such as recommendation systems and user behavior prediction, recent research increasingly adopts large language models (LLMs) for human -readable persona modeling. In dynamic real -world scenarios, effective persona modeling necessitates leveraging streaming behavior data to continually optimize user personas. However, existing methods -whether regenerating personas or incrementally extending them with new behaviors -often fail to achieve sustained improvements in persona quality or future behavior prediction accuracy. To address this, we propose DEEPER, a novel approach for dynamic persona modeling that enables continual persona optimization. Specifically, we enhance the model's direction -search capability through an iterative reinforcement learning framework, allowing it to automatically identify effective update directions and optimize personas using discrepancies between user behaviors and model predictions. Extensive experiments on dynamic persona modeling involving 4800 users across 10 domains highlight the superior persona optimization capabilities of DEEPER, delivering an impressive 32.2% average reduction in user behavior prediction error over four update rounds -outperforming the best baseline by a remarkable 22.92%.

Fanwei Zhua, Jiaxuan He, Xiaoxiao Chen et al.

Automatic grading of subjective questions remains a significant challenge in examination assessment due to the diversity in question formats and the open-ended nature of student responses. Existing works primarily focus on a specific type of subjective question and lack the generality to support comprehensive exams that contain diverse question types. In this paper, we propose a unified Large Language Model (LLM)-enhanced auto-grading framework that provides human-like evaluation for all types of subjective questions across various domains. Our framework integrates four complementary modules to holistically evaluate student answers. In addition to a basic text matching module that provides a foundational assessment of content similarity, we leverage the powerful reasoning and generative capabilities of LLMs to: (1) compare key knowledge points extracted from both student and reference answers, (2) generate a pseudo-question from the student answer to assess its relevance to the original question, and (3) simulate human evaluation by identifying content-related and non-content strengths and weaknesses. Extensive experiments on both general-purpose and domain-specific datasets show that our framework consistently outperforms traditional and LLM-based baselines across multiple grading metrics. Moreover, the proposed system has been successfully deployed in real-world training and certification exams at a major e-commerce enterprise.

Qijie Shen, Hong Wen, Wanjie Tao et al.

In many classical e-commerce platforms, personalized recommendation has been proven to be of great business value, which can improve user satisfaction and increase the revenue of platforms. In this paper, we present a new recommendation problem, Trigger-Induced Recommendation (TIR), where users' instant interest can be explicitly induced with a trigger item and follow-up related target items are recommended accordingly. TIR has become ubiquitous and popular in e-commerce platforms. In this paper, we figure out that although existing recommendation models are effective in traditional recommendation scenarios by mining users' interests based on their massive historical behaviors, they are struggling in discovering users' instant interests in the TIR scenario due to the discrepancy between these scenarios, resulting in inferior performance. To tackle the problem, we propose a novel recommendation method named Deep Interest Highlight Network (DIHN) for Click-Through Rate (CTR) prediction in TIR scenarios. It has three main components including 1) User Intent Network (UIN), which responds to generate a precise probability score to predict user's intent on the trigger item; 2) Fusion Embedding Module (FEM), which adaptively fuses trigger item and target item embeddings based on the prediction from UIN; and (3) Hybrid Interest Extracting Module (HIEM), which can effectively highlight users' instant interest from their behaviors based on the result of FEM. Extensive offline and online evaluations on a real-world e-commerce platform demonstrate the superiority of DIHN over state-of-the-art methods.

Qijie Shen, Wanjie Tao, Jing Zhang et al.

The travel marketing platform of Alibaba serves an indispensable role for hundreds of different travel scenarios from Fliggy, Taobao, Alipay apps, etc. To provide personalized recommendation service for users visiting different scenarios, there are two critical issues to be carefully addressed. First, since the traffic characteristics of different scenarios, it is very challenging to train a unified model to serve all. Second, during the promotion period, the exposure of some specific items will be re-weighted due to manual intervention, resulting in biased logs, which will degrade the ranking model trained using these biased data. In this paper, we propose a novel Scenario-Aware Ranking Network (SAR-Net) to address these issues. SAR-Net harvests the abundant data from different scenarios by learning users' cross-scenario interests via two specific attention modules, which leverage the scenario features and item features to modulate the user behavior features, respectively. Then, taking the encoded features of previous module as input, a scenario-specific linear transformation layer is adopted to further extract scenario-specific features, followed by two groups of debias expert networks, i.e., scenario-specific experts and scenario-shared experts. They output intermediate results independently, which are further fused into the final result by a multi-scenario gating module. In addition, to mitigate the data fairness issue caused by manual intervention, we propose the concept of Fairness Coefficient (FC) to measures the importance of individual sample and use it to reweigh the prediction in the debias expert networks. Experiments on an offline dataset covering over 80 million users and 1.55 million travel items and an online A/B test demonstrate the effectiveness of our SAR-Net and its superiority over state-of-the-art methods.

Yu Li, Fei Xiong, Ziyi Wang et al.

Nowadays, artificial neural networks are widely used for users' online travel planning. Personalized travel planning has many real applications and is affected by various factors, such as transportation type, intention destination estimation, budget limit and crowdness prediction. Among those factors, users' intention destination prediction is an essential task in online travel platforms. The reason is that, the user may be interested in the travel plan only when the plan matches his real intention destination. Therefore, in this paper, we focus on predicting users' intention destinations in online travel platforms. In detail, we act as online travel platforms (such as Fliggy and Airbnb) to recommend travel plans for users, and the plan consists of various vacation items including hotel package, scenic packages and so on. Predicting the actual intention destination in travel planning is challenging. Firstly, users' intention destination is highly related to their travel status (e.g., planning for a trip or finishing a trip). Secondly, users' actions (e.g. clicking, searching) over different product types (e.g. train tickets, visa application) have different indications in destination prediction. Thirdly, users may mostly visit the travel platforms just before public holidays, and thus user behaviors in online travel platforms are more sparse, low-frequency and long-period. Therefore, we propose a Deep Multi-Sequences fused neural Networks (DMSN) to predict intention destinations from fused multi-behavior sequences. Real datasets are used to evaluate the performance of our proposed DMSN models. Experimental results indicate that the proposed DMSN models can achieve high intention destination prediction accuracy.

Ziyi Wang, Wendong Xiao, Yu Li et al.

Most current recommender systems used the historical behaviour data of user to predict user' preference. However, it is difficult to recommend items to new users accurately. To alleviate this problem, existing user cold start methods either apply deep learning to build a cross-domain recommender system or map user attributes into the space of user behaviour. These methods are more challenging when applied to online travel platform (e.g., Fliggy), because it is hard to find a cross-domain that user has similar behaviour with travel scenarios and the Location Based Services (LBS) information of users have not been paid sufficient attention. In this work, we propose a LBS-based Heterogeneous Relations Model (LHRM) for user cold start recommendation, which utilizes user's LBS information and behaviour information in related domains and user's behaviour information in travel platforms (e.g., Fliggy) to construct the heterogeneous relations between users and items. Moreover, an attention-based multi-layer perceptron is applied to extract latent factors of users and items. Through this way, LHRM has better generalization performance than existing methods. Experimental results on real data from Fliggy's offline log illustrate the effectiveness of LHRM.

Jia Xu, Ziyi Wang, Zulong Chen et al.

Matching items for a user from a travel item pool of large cardinality have been the most important technology for increasing the business at Fliggy, one of the most popular online travel platforms (OTPs) in China. There are three major challenges facing OTPs: sparsity, diversity, and implicitness. In this paper, we present a novel Fliggy ITinerary-aware deep matching NETwork (FitNET) to address these three challenges. FitNET is designed based on the popular deep matching network, which has been successfully employed in many industrial recommendation systems, due to its effectiveness. The concept itinerary is firstly proposed under the context of recommendation systems for OTPs, which is defined as the list of unconsumed orders of a user. All orders in a user itinerary are learned as a whole, based on which the implicit travel intention of each user can be more accurately inferred. To alleviate the sparsity problem, users' profiles are incorporated into FitNET. Meanwhile, a series of itinerary-aware attention mechanisms that capture the vital interactions between user's itinerary and other input categories are carefully designed. These mechanisms are very helpful in inferring a user's travel intention or preference, and handling the diversity in a user's need. Further, two training objectives, i.e., prediction accuracy of user's travel intention and prediction accuracy of user's click behavior, are utilized by FitNET, so that these two objectives can be optimized simultaneously. An offline experiment on Fliggy production dataset with over 0.27 million users and 1.55 million travel items, and an online A/B test both show that FitNET effectively learns users' travel intentions, preferences, and diverse needs, based on their itineraries and gains superior performance compared with state-of-the-art methods. FitNET now has been successfully deployed at Fliggy, serving major online traffic.

Hong Wen, Jing Zhang, Fuyu Lv et al.

Conversion Rate (\emph{CVR}) prediction in modern industrial e-commerce platforms is becoming increasingly important, which directly contributes to the final revenue. In order to address the well-known sample selection bias (\emph{SSB}) and data sparsity (\emph{DS}) issues encountered during CVR modeling, the abundant labeled macro behaviors ($i.e.$, user's interactions with items) are used. Nonetheless, we observe that several purchase-related micro behaviors ($i.e.$, user's interactions with specific components on the item detail page) can supplement fine-grained cues for \emph{CVR} prediction. Motivated by this observation, we propose a novel \emph{CVR} prediction method by Hierarchically Modeling both Micro and Macro behaviors ($HM^3$). Specifically, we first construct a complete user sequential behavior graph to hierarchically represent micro behaviors and macro behaviors as one-hop and two-hop post-click nodes. Then, we embody $HM^3$ as a multi-head deep neural network, which predicts six probability variables corresponding to explicit sub-paths in the graph. They are further combined into the prediction targets of four auxiliary tasks as well as the final $CVR$ according to the conditional probability rule defined on the graph. By employing multi-task learning and leveraging the abundant supervisory labels from micro and macro behaviors, $HM^3$ can be trained end-to-end and address the \emph{SSB} and \emph{DS} issues. Extensive experiments on both offline and online settings demonstrate the superiority of the proposed $HM^3$ over representative state-of-the-art methods.