Sharon Lynn Chu

2papers

2 Papers

8.2HCMar 12
AI Chatbots or Human Therapists? Belief-Based Predictors of Mental Health Help-Seeking Intentions in the Age of Generative AI

Junsang Park, Sarah Brown, David L. Vogel et al.

As generative artificial intelligence (GAI) enters the mental health landscape, questions arise about how individuals weigh AI tools against human therapists. This study examined belief-based predictors of intention to use GAI and therapists across two populations: a university sample (N = 1,155) and a nationally representative adult sample (N = 651). Using paired-sample t-tests following a MANOVA, we found that human therapists were viewed as providing greater emotional support and coping, relationship, and educational skills as well as being able to personalize treatment than GAI chatbots. In turn, GAI support was viewed as being more affordable and accessible. No differences between modalities were found with concerns about privacy, reliability, stigma, mental health literacy or help-seeking norms. Using LASSO regression, we examined how beliefs about each modality jointly shape help-seeking intentions. Across both samples, intentions to use either GAI or human therapists were most strongly associated with perceptions of interpersonal support, including emotional support, relational guidance, and personalization. Barriers differed across modalities: concerns about privacy and reliability were more strongly associated with reduced intention to use GAI, whereas structural constraints, particularly affordability, were more closely linked to human therapy use. These findings extend the Health Belief Model to a dual-modality context, demonstrating that help-seeking decisions reflect a comparative push-pull process in which barriers to one modality redirect users toward the other. Design implications are discussed for developing trustworthy, emotionally resonant GAI tools that complement rather than replace human care.

HCJan 28, 2022
Research on Wearable Technologies for Learning: A Systematic Review

Sharon Lynn Chu, Brittany M. Garcia, Neha Rani

A good amount of research has explored the use of wearables for educational or learning purposes. We have now reached a point when much literature can be found on that topic, but few attempts have been made to make sense of that literature from a holistic perspective. This paper presents a systematic review of the literature on wearables for learning. Literature was sourced from conferences and journals pertaining to technology and education, and through an ad hoc search. Our review focuses on identifying the ways that wearables have been used to support learning and provides perspectives on that issue from a historical dimension, and with regards to the types of wearables used, the populations targeted, and the settings addressed. Seven different ways of how wearables have been used to support learning were identified. We propose a framework identifying five main components that have been addressed in existing research on how wearables can support learning and present our interpretations of unaddressed research directions based on our review results.