Eugenia Ha Rim Rho

Uma Gunturi, Xiaohan Ding, Eugenia H. Rho · ibm-research

The rise of hate speech on online platforms has led to an urgent need for effective content moderation. However, the subjective and multi-faceted nature of hateful online content, including implicit hate speech, poses significant challenges to human moderators and content moderation systems. To address this issue, we developed ToxVis, a visually interactive and explainable tool for classifying hate speech into three categories: implicit, explicit, and non-hateful. We fine-tuned two transformer-based models using RoBERTa, XLNET, and GPT-3 and used deep learning interpretation techniques to provide explanations for the classification results. ToxVis enables users to input potentially hateful text and receive a classification result along with a visual explanation of which words contributed most to the decision. By making the classification process explainable, ToxVis provides a valuable tool for understanding the nuances of hateful content and supporting more effective content moderation. Our research contributes to the growing body of work aimed at mitigating the harms caused by online hate speech and demonstrates the potential for combining state-of-the-art natural language processing models with interpretable deep learning techniques to address this critical issue. Finally, ToxVis can serve as a resource for content moderators, social media platforms, and researchers working to combat the spread of hate speech online.

Sunday David Ubur, Eugenia Ha Rim Rho, Denis Gracanin

Real-time captioning is vital for Deaf and Hard of Hearing (DHH) and neurodivergent learners (e.g., those with ADHD), yet it often omits emotional and non-verbal cues essential for comprehension. This omission is particularly consequential in STEM education, where cognitively demanding material can exacerbate the challenges faced by caption users across diverse ability profiles. In this paper, we present a design-oriented exploration of four captioning prototypes that embed emotional and multimodal cues, including facial expressions, body gestures, keyword highlighting, and emoji. Across a pilot and a main study with 24 participants, we found that certain prototypes reduced self-reported cognitive load and improved comprehension scores compared to traditional captions. Qualitative feedback reveals the importance of customizable caption features to accommodate neurodivergent users' preferences (e.g., ADHD or different levels of comfort with emojis). Our findings contribute to ongoing conversations in accessible technology research about how best to integrate emotional cues into captions in a way that is both usable and beneficial for a wide range of learners.

Xiaohan Ding, Mike Horning, Eugenia H. Rho

With the growth of online news over the past decade, empirical studies on political discourse and news consumption have focused on the phenomenon of filter bubbles and echo chambers. Yet recently, scholars have revealed limited evidence around the impact of such phenomenon, leading some to argue that partisan segregation across news audiences cannot be fully explained by online news consumption alone and that the role of traditional legacy media may be as salient in polarizing public discourse around current events. In this work, we expand the scope of analysis to include both online and more traditional media by investigating the relationship between broadcast news media language and social media discourse. By analyzing a decade's worth of closed captions (2 million speaker turns) from CNN and Fox News along with topically corresponding discourse from Twitter, we provide a novel framework for measuring semantic polarization between America's two major broadcast networks to demonstrate how semantic polarization between these outlets has evolved (Study 1), peaked (Study 2) and influenced partisan discussions on Twitter (Study 3) across the last decade. Our results demonstrate a sharp increase in polarization in how topically important keywords are discussed between the two channels, especially after 2016, with overall highest peaks occurring in 2020. The two stations discuss identical topics in drastically distinct contexts in 2020, to the extent that there is barely any linguistic overlap in how identical keywords are contextually discussed. Further, we demonstrate at scale, how such partisan division in broadcast media language significantly shapes semantic polarity trends on Twitter (and vice-versa), empirically linking for the first time, how online discussions are influenced by televised media.

Mina Lee, Katy Ilonka Gero, John Joon Young Chung et al. · allen-ai, deepmind

In our era of rapid technological advancement, the research landscape for writing assistants has become increasingly fragmented across various research communities. We seek to address this challenge by proposing a design space as a structured way to examine and explore the multidimensional space of intelligent and interactive writing assistants. Through a large community collaboration, we explore five aspects of writing assistants: task, user, technology, interaction, and ecosystem. Within each aspect, we define dimensions (i.e., fundamental components of an aspect) and codes (i.e., potential options for each dimension) by systematically reviewing 115 papers. Our design space aims to offer researchers and designers a practical tool to navigate, comprehend, and compare the various possibilities of writing assistants, and aid in the envisioning and design of new writing assistants.

Xiaohan Ding, Buse Carik, Uma Sushmitha Gunturi et al. · ibm-research

We introduce a multi-step reasoning framework using prompt-based LLMs to examine the relationship between social media language patterns and trends in national health outcomes. Grounded in fuzzy-trace theory, which emphasizes the importance of gists of causal coherence in effective health communication, we introduce Role-Based Incremental Coaching (RBIC), a prompt-based LLM framework, to identify gists at-scale. Using RBIC, we systematically extract gists from subreddit discussions opposing COVID-19 health measures (Study 1). We then track how these gists evolve across key events (Study 2) and assess their influence on online engagement (Study 3). Finally, we investigate how the volume of gists is associated with national health trends like vaccine uptake and hospitalizations (Study 4). Our work is the first to empirically link social media linguistic patterns to real-world public health trends, highlighting the potential of prompt-based LLMs in identifying critical online discussion patterns that can form the basis of public health communication strategies.

Lance T. Wilhelm, Xiaohan Ding, Kirk McInnis Knutsen et al.

Effective workplace communication is essential for managerial success, yet many managers lack access to tailored and sustained training. Although AI-assisted communication systems may offer scalable training solutions, little is known about how managers envision the role of AI in helping them improve their communication skills. To investigate this, we designed a conversational role-play system, CommCoach, as a functional probe to understand how managers anticipate using AI to practice their communication skills. Through semi-structured interviews, participants emphasized the value of adaptive, low-risk simulations for practicing difficult workplace conversations. They also highlighted opportunities, including human-AI teaming, transparent and context-aware feedback, and greater control over AI-generated personas. AI-assisted communication training should balance personalization, structured learning objectives, and adaptability to different user styles and contexts. However, achieving this requires carefully navigating tensions between adaptive and consistent AI feedback, realism and potential bias, and the open-ended nature of AI conversations versus structured workplace discourse.

Xiaohan Ding, Kaike Ping, Buse Çarık et al.

Understanding causal language in informal discourse is a core yet underexplored challenge in NLP. Existing datasets largely focus on explicit causality in structured text, providing limited support for detecting implicit causal expressions, particularly those found in informal, user-generated social media posts. We introduce CausalTalk, a multi-level dataset of five years of Reddit posts (2020-2024) discussing public health related to the COVID-19 pandemic, among which 10120 posts are annotated across four causal tasks: (1) binary causal classification, (2) explicit vs. implicit causality, (3) cause-effect span extraction, and (4) causal gist generation. Annotations comprise both gold-standard labels created by domain experts and silver-standard labels generated by GPT-4o and verified by human annotators. CausalTalk bridges fine-grained causal detection and gist-based reasoning over informal text. It enables benchmarking across both discriminative and generative models, and provides a rich resource for studying causal reasoning in social media contexts.

Taufiq Daryanto, Sophia Stil, Xiaohan Ding et al.

One challenge in technical interviews is the think-aloud process, where candidates verbalize their thought processes while solving coding tasks. Despite its importance, opportunities for structured practice remain limited. Conversational AI offers potential assistance, but limited research explores user perceptions of its role in think-aloud practice. To address this gap, we conducted a study with 17 participants using an LLM-based technical interview practice tool. Participants valued AI's role in simulation, feedback, and learning from generated examples. Key design recommendations include promoting social presence in conversational AI for technical interview simulation, providing feedback beyond verbal content analysis, and enabling crowdsourced think-aloud examples through human-AI collaboration. Beyond feature design, we examined broader considerations, including intersectional challenges and potential strategies to address them, how AI-driven interview preparation could promote equitable learning in computing careers, and the need to rethink AI's role in interview practice by suggesting a research direction that integrates human-AI collaboration.