Michelle X. Zhou

Shih-Fu Chang, Alex Hauptmann, Louis-Philippe Morency et al.

With the transformative technologies and the rapidly changing global R&D landscape, the multimedia and multimodal community is now faced with many new opportunities and uncertainties. With the open source dissemination platform and pervasive computing resources, new research results are being discovered at an unprecedented pace. In addition, the rapid exchange and influence of ideas across traditional discipline boundaries have made the emphasis on multimedia multimodal research even more important than before. To seize these opportunities and respond to the challenges, we have organized a workshop to specifically address and brainstorm the challenges, opportunities, and research roadmaps for MM research. The two-day workshop, held on March 30 and 31, 2017 in Washington DC, was sponsored by the Information and Intelligent Systems Division of the National Science Foundation of the United States. Twenty-three (23) invited participants were asked to review and identify research areas in the MM field that are most important over the next 10-15 year timeframe. Important topics were selected through discussion and consensus, and then discussed in depth in breakout groups. Breakout groups reported initial discussion results to the whole group, who continued with further extensive deliberation. For each identified topic, a summary was produced after the workshop to describe the main findings, including the state of the art, challenges, and research roadmaps planned for the next 5, 10, and 15 years in the identified area.

Ziang Xiao, Michelle X. Zhou, Wenxi Chen et al.

Interview chatbots engage users in a text-based conversation to draw out their views and opinions. It is, however, challenging to build effective interview chatbots that can handle user free-text responses to open-ended questions and deliver engaging user experience. As the first step, we are investigating the feasibility and effectiveness of using publicly available, practical AI technologies to build effective interview chatbots. To demonstrate feasibility, we built a prototype scoped to enable interview chatbots with a subset of active listening skills - the abilities to comprehend a user's input and respond properly. To evaluate the effectiveness of our prototype, we compared the performance of interview chatbots with or without active listening skills on four common interview topics in a live evaluation with 206 users. Our work presents practical design implications for building effective interview chatbots, hybrid chatbot platforms, and empathetic chatbots beyond interview tasks.

Ziang Xiao, Michelle X. Zhou, Q. Vera Liao et al.

The rise of increasingly more powerful chatbots offers a new way to collect information through conversational surveys, where a chatbot asks open-ended questions, interprets a user's free-text responses, and probes answers whenever needed. To investigate the effectiveness and limitations of such a chatbot in conducting surveys, we conducted a field study involving about 600 participants. In this study with mostly open-ended questions, half of the participants took a typical online survey on Qualtrics and the other half interacted with an AI-powered chatbot to complete a conversational survey. Our detailed analysis of over 5200 free-text responses revealed that the chatbot drove a significantly higher level of participant engagement and elicited significantly better quality responses measured by Gricean Maxims in terms of their informativeness, relevance, specificity, and clarity. Based on our results, we discuss design implications for creating AI-powered chatbots to conduct effective surveys and beyond.

Jingyi Li, Michelle X. Zhou, Huahai Yang et al.

We present an intelligent virtual interviewer that engages with a user in a text-based conversation and automatically infers the user's psychological traits, such as personality. We investigate how the personality of a virtual interviewer influences a user's behavior from two perspectives: the user's willingness to confide in, and listen to, a virtual interviewer. We have developed two virtual interviewers with distinct personalities and deployed them in a real-world recruiting event. We present findings from completed interviews with 316 actual job applicants. Notably, users are more willing to confide in and listen to a virtual interviewer with a serious, assertive personality. Moreover, users' personality traits, inferred from their chat text, influence their perception of a virtual interviewer, and their willingness to confide in and listen to a virtual interviewer. Finally, we discuss the implications of our work on building hyper-personalized, intelligent agents based on user traits.