Varun Nagaraj Rao

Yuhan Liu, Varun Nagaraj Rao, Sohyeon Hwang et al.

In this vision paper, we outline a blueprint for a decentralized network for the delivery industry, powered by an open protocol. By presenting the network's key components and layers, alongside hypothetical scenarios, we illustrate how the network and the protocol may function in practice. Through this decentralized approach, we aim to address three major issues that mark the current platform-based delivery economy: power imbalances between the platform and workers, information asymmetries caused by opaque decision-making, and value misalignments. Our goal is to provoke dialogue and inspire future work toward more equitable, transparent, and worker-centered futures in the delivery industry, the broader gig economy, and related domains.

Varun Nagaraj Rao, Eesha Agarwal, Samantha Dalal et al.

Online discussion forums provide crucial data to understand the concerns of a wide range of real-world communities. However, the typical qualitative and quantitative methodologies used to analyze those data, such as thematic analysis and topic modeling, are infeasible to scale or require significant human effort to translate outputs to human readable forms. This study introduces QuaLLM, a novel LLM-based framework to analyze and extract quantitative insights from text data on online forums. The framework consists of a novel prompting and human evaluation methodology. We applied this framework to analyze over one million comments from two of Reddit's rideshare worker communities, marking the largest study of its type. We uncover significant worker concerns regarding AI and algorithmic platform decisions, responding to regulatory calls about worker insights. In short, our work sets a new precedent for AI-assisted quantitative data analysis to surface concerns from online forums.

Dana Calacci, Varun Nagaraj Rao, Samantha Dalal et al.

Rideshare workers experience unpredictable working conditions due to gig work platforms' reliance on opaque AI and algorithmic systems. In response to these challenges, we found that labor organizers want data to help them advocate for legislation to increase the transparency and accountability of these platforms. To address this need, we collaborated with a Colorado-based rideshare union to develop FairFare, a tool that crowdsources and analyzes workers' data to estimate the take rate -- the percentage of the rider price retained by the rideshare platform. We deployed FairFare with our partner organization that collaborated with us in collecting data on 76,000+ trips from 45 drivers over 18 months. During evaluation interviews, organizers reported that FairFare helped influence the bill language and passage of Colorado Senate Bill 24-75, calling for greater transparency and data disclosure of platform operations, and create a national narrative. Finally, we reflect on complexities of translating quantitative data into policy outcomes, nature of community based audits, and design implications for future transparency tools.

Amanda Chan, Catherine Di, Joseph Rupertus et al.

Crowd work platforms like Amazon Mechanical Turk and Prolific are vital for research, yet workers' growing use of generative AI tools poses challenges. Researchers face compromised data validity as AI responses replace authentic human behavior, while workers risk diminished roles as AI automates tasks. To address this, we propose a hybrid framework using digital twins, personalized AI models that emulate workers' behaviors and preferences while keeping humans in the loop. We evaluate our system with an experiment (n=88 crowd workers) and in-depth interviews with crowd workers (n=5) and social science researchers (n=4). Our results suggest that digital twins may enhance productivity and reduce decision fatigue while maintaining response quality. Both researchers and workers emphasized the importance of transparency, ethical data use, and worker agency. By automating repetitive tasks and preserving human engagement for nuanced ones, digital twins may help balance scalability with authenticity.

Yuhan Liu, Shuyao Zhou, Jakob Kaiser et al.

Policy researchers need scalable ways to surface public views, yet they often rely on interviews, listening sessions, and surveys-analyzed thematically-that are slow, expensive, and limited in scale and diversity. LLMs offer new possibilities for thematic analysis of unstructured text, yet we know little about how LLM-assisted workflows perform for policy research. Building on a workflow for LLM-assisted thematic analysis of online forums, we conduct a study with 11 policy researchers, who use an early prototype and see it as a quick, rough-and-ready input to their research. We then extend and scale the workflow to analyze millions of Reddit posts and 1,058 chatbot-led interview transcripts on a policy-relevant topic, treating these sources as rich and scalable data for policy discourse. We compare the synthesized themes to those from authoritative policy reports, identify points of alignment and divergence, and discuss what this implies for policy researchers adopting LLM-assisted workflows.

Varun Nagaraj Rao, Samantha Dalal, Andrew Schwartz et al.

What happens when a rideshare driver is suddenly locked out of the platform connecting them to riders, wages, and daily work? Deactivation-the abrupt removal of gig workers' platform access-typically occurs through arbitrary AI and algorithmic decisions with little explanation or recourse. This represents one of the most severe forms of algorithmic control and often devastates workers' financial stability. Recent U.S. state policies now mandate appeals processes and recovering compensation during the period of wrongful deactivation based on past earnings. Yet, labor organizers still lack effective tools to support these complex, error-prone workflows. We designed FareShare, a computational tool automating lost wage estimation for deactivated drivers, through a 6 month partnership with the State of Washington's largest rideshare labor union. Over the following 3 months, our field deployment of FareShare registered 178 account signups. We observed that the tool could reduce lost wage calculation time by over 95%, eliminate manual data entry errors, and enable legal teams to generate arbitration-ready reports more efficiently. Beyond these gains, the deployment also surfaced important socio-technical challenges around trust, consent, and tool adoption in high-stakes labor contexts.

Varun Nagaraj Rao, Siddharth Choudhary, Aditya Deshpande et al.

The scaling of large language models to encode all the world's knowledge in model parameters is unsustainable and has exacerbated resource barriers. Retrieval-Augmented Generation (RAG) presents a potential solution, yet its application to vision-language models (VLMs) is under explored. Existing methods focus on models designed for single tasks. Furthermore, they're limited by the need for resource intensive pre training, additional parameter requirements, unaddressed modality prioritization and lack of clear benefit over non-retrieval baselines. This paper introduces RAVEN, a multitask retrieval augmented VLM framework that enhances base VLMs through efficient, task specific fine-tuning. By integrating retrieval augmented samples without the need for additional retrieval-specific parameters, we show that the model acquires retrieval properties that are effective across multiple tasks. Our results and extensive ablations across retrieved modalities for the image captioning and VQA tasks indicate significant performance improvements compared to non retrieved baselines +1 CIDEr on MSCOCO, +4 CIDEr on NoCaps and nearly a +3\% accuracy on specific VQA question types. This underscores the efficacy of applying RAG approaches to VLMs, marking a stride toward more efficient and accessible multimodal learning.

Varun Nagaraj Rao, Xingjian Zhen, Karen Hovsepian et al.

Explainable deep learning models are advantageous in many situations. Prior work mostly provide unimodal explanations through post-hoc approaches not part of the original system design. Explanation mechanisms also ignore useful textual information present in images. In this paper, we propose MTXNet, an end-to-end trainable multimodal architecture to generate multimodal explanations, which focuses on the text in the image. We curate a novel dataset TextVQA-X, containing ground truth visual and multi-reference textual explanations that can be leveraged during both training and evaluation. We then quantitatively show that training with multimodal explanations complements model performance and surpasses unimodal baselines by up to 7% in CIDEr scores and 2% in IoU. More importantly, we demonstrate that the multimodal explanations are consistent with human interpretations, help justify the models' decision, and provide useful insights to help diagnose an incorrect prediction. Finally, we describe a real-world e-commerce application for using the generated multimodal explanations.