Ziang Xiao

Ziang Xiao, Xingdi Yuan, Q. Vera Liao et al. · microsoft-research

Qualitative analysis of textual contents unpacks rich and valuable information by assigning labels to the data. However, this process is often labor-intensive, particularly when working with large datasets. While recent AI-based tools demonstrate utility, researchers may not have readily available AI resources and expertise, let alone be challenged by the limited generalizability of those task-specific models. In this study, we explored the use of large language models (LLMs) in supporting deductive coding, a major category of qualitative analysis where researchers use pre-determined codebooks to label the data into a fixed set of codes. Instead of training task-specific models, a pre-trained LLM could be used directly for various tasks without fine-tuning through prompt learning. Using a curiosity-driven questions coding task as a case study, we found, by combining GPT-3 with expert-drafted codebooks, our proposed approach achieved fair to substantial agreements with expert-coded results. We lay out challenges and opportunities in using LLMs to support qualitative coding and beyond.

Ziang Xiao, Tiffany Wenting Li, Karrie Karahalios et al. · microsoft-research

Informed consent is a core cornerstone of ethics in human subject research. Through the informed consent process, participants learn about the study procedure, benefits, risks, and more to make an informed decision. However, recent studies showed that current practices might lead to uninformed decisions and expose participants to unknown risks, especially in online studies. Without the researcher's presence and guidance, online participants must read a lengthy form on their own with no answers to their questions. In this paper, we examined the role of an AI-powered chatbot in improving informed consent online. By comparing the chatbot with form-based interaction, we found the chatbot improved consent form reading, promoted participants' feelings of agency, and closed the power gap between the participant and the researcher. Our exploratory analysis further revealed the altered power dynamic might eventually benefit study response quality. We discussed design implications for creating AI-powered chatbots to offer effective informed consent in broader settings.

Q. Vera Liao, Ziang Xiao · microsoft-research

The recent development of generative large language models (LLMs) poses new challenges for model evaluation that the research community and industry have been grappling with. While the versatile capabilities of these models ignite much excitement, they also inevitably make a leap toward homogenization: powering a wide range of applications with a single, often referred to as ``general-purpose'', model. In this position paper, we argue that model evaluation practices must take on a critical task to cope with the challenges and responsibilities brought by this homogenization: providing valid assessments for whether and how much human needs in diverse downstream use cases can be satisfied by the given model (\textit{socio-technical gap}). By drawing on lessons about improving research realism from the social sciences, human-computer interaction (HCI), and the interdisciplinary field of explainable AI (XAI), we urge the community to develop evaluation methods based on real-world contexts and human requirements, and embrace diverse evaluation methods with an acknowledgment of trade-offs between realisms and pragmatic costs to conduct the evaluation. By mapping HCI and current NLG evaluation methods, we identify opportunities for evaluation methods for LLMs to narrow the socio-technical gap and pose open questions.

Yubin Ge, Ziang Xiao, Jana Diesner et al. · microsoft-research

Generating follow-up questions on the fly could significantly improve conversational survey quality and user experiences by enabling a more dynamic and personalized survey structure. In this paper, we proposed a novel task for knowledge-driven follow-up question generation in conversational surveys. We constructed a new human-annotated dataset of human-written follow-up questions with dialogue history and labeled knowledge in the context of conversational surveys. Along with the dataset, we designed and validated a set of reference-free Gricean-inspired evaluation metrics to systematically evaluate the quality of generated follow-up questions. We then propose a two-staged knowledge-driven model for the task, which generates informative and coherent follow-up questions by using knowledge to steer the generation process. The experiments demonstrate that compared to GPT-based baseline models, our two-staged model generates more informative, coherent, and clear follow-up questions.

Alessandro Sordoni, Xingdi Yuan, Marc-Alexandre Côté et al. · microsoft-research

Large language models (LLMs) can be seen as atomic units of computation mapping sequences to a distribution over sequences. Thus, they can be seen as stochastic language layers in a language network, where the learnable parameters are the natural language prompts at each layer. By stacking two such layers and feeding the output of one layer to the next, we obtain a Deep Language Network (DLN). We first show how to effectively perform prompt optimization for a 1-Layer language network (DLN-1). Then, we present an extension that applies to 2-layer DLNs (DLN-2), where two prompts must be learned. The key idea is to consider the output of the first layer as a latent variable, which requires inference, and prompts to be learned as the parameters of the generative distribution. We first test the effectiveness of DLN-1 in multiple reasoning and natural language understanding tasks. Then, we show that DLN-2 can reach higher performance than a single layer, showing promise that we might reach comparable performance to GPT-4, even when each LLM in the network is smaller and less powerful.

Silviu Pitis, Ziang Xiao, Nicolas Le Roux et al.

While finetuning language models from pairwise preferences has proven remarkably effective, the underspecified nature of natural language presents critical challenges. Direct preference feedback is uninterpretable, difficult to provide where multidimensional criteria may apply, and often inconsistent, either because it is based on incomplete instructions or provided by diverse principals. To address these challenges, we consider the two-step preference modeling procedure that first resolves the under-specification by selecting a context, and then evaluates preference with respect to the chosen context. We decompose reward modeling error according to these two steps, which suggests that supervising context in addition to context-specific preference may be a viable approach to aligning models with diverse human preferences. For this to work, the ability of models to evaluate context-specific preference is critical. To this end, we contribute context-conditioned preference datasets and accompanying experiments that investigate the ability of language models to evaluate context-specific preference. We use our datasets to (1) show that existing preference models benefit from, but fail to fully consider, added context, (2) finetune a context-aware reward model with context-specific performance exceeding that of GPT-4 and Llama 3 70B on tested datasets, and (3) investigate the value of context-aware preference modeling.

Veda Duddu, Jash Rajesh Parekh, Andy Mao et al.

AI-driven conversational coaching is increasingly used to support workplace negotiation, yet prior work assumes uniform effectiveness across users. We challenge this assumption by examining how individual differences, particularly personality traits, moderate coaching outcomes. We conducted a between-subjects experiment (N=267) comparing theory-driven AI (Trucey), general-purpose AI (Control-AI), and a traditional negotiation handbook (Control-NoAI). Participants were clustered into three profiles -- resilient, overcontrolled, and undercontrolled -- based on the Big-Five personality traits and ARC typology. Resilient workers achieved broad psychological gains primarily from the handbook, overcontrolled workers showed outcome-specific improvements with theory-driven AI, and undercontrolled workers exhibited minimal effects despite engaging with the frameworks. These patterns suggest personality as a predictor of readiness beyond stage-based tailoring: vulnerable users benefit from targeted rather than comprehensive interventions. The study advances understanding of personality-determined intervention prerequisites and highlights design implications for adaptive AI coaching systems that align support intensity with individual readiness, rather than assuming universal effectiveness.

Willem van der Maden, Malak Sadek, Ziang Xiao et al.

How do product teams evaluate LLM-powered products? As organizations integrate large language models (LLMs) into digital products, their unpredictable nature makes traditional evaluation approaches inadequate, yet little is known about how practitioners navigate this challenge. Through interviews with nineteen practitioners across diverse sectors, we identify ten evaluation practices spanning informal 'vibe checks' to organizational meta-work. Beyond confirming four documented challenges, we introduce a novel fifth we call the results-actionability gap, in which practitioners gather evaluation data but cannot translate findings into concrete improvements. Drawing on patterns from successful teams, we contribute strategies to bridge this gap, supporting practitioners' formalization journey from ad-hoc interpretive practices (e.g., vibe checks) toward systematic evaluation. Our analysis suggests these interpretive practices are necessary adaptations to LLM characteristics rather than methodological failures. For HCI researchers, this presents a research opportunity to support practitioners in systematizing emerging practices rather than developing new evaluation frameworks.

Nikhil Sharma, Kenton Murray, Ziang Xiao

Although the multilingual capability of LLMs offers new opportunities to overcome the language barrier, do these capabilities translate into real-life scenarios where linguistic divide and knowledge conflicts between multilingual sources are known occurrences? In this paper, we studied LLM's linguistic preference in a cross-language RAG-based information search setting. We found that LLMs displayed systemic bias towards information in the same language as the query language in both document retrieval and answer generation. Furthermore, in scenarios where no information is in the language of the query, LLMs prefer documents in high-resource languages during generation, potentially reinforcing the dominant views. Such bias exists for both factual and opinion-based queries. Our results highlight the linguistic divide within multilingual LLMs in information search systems. The seemingly beneficial multilingual capability of LLMs may backfire on information parity by reinforcing language-specific information cocoons or filter bubbles further marginalizing low-resource views.

Jonathan Ivey, Anjalie Field, Ziang Xiao

Qualitative interviews provide essential insights into human experiences when they elicit high-quality responses. While qualitative and NLP researchers have proposed various measures of interview quality, these measures lack validation that high-scoring responses actually contribute to the study's goals. In this work, we identify, implement, and evaluate 10 proposed measures of interview response quality to determine which are actually predictive of a response's contribution to the study findings. To conduct our analysis, we introduce the Qualitative Interview Corpus, a newly constructed dataset of 343 interview transcripts with 16,940 participant responses from 14 real research projects. We find that direct relevance to a key research question is the strongest predictor of response quality. We additionally find that two measures commonly used to evaluate NLP interview systems, clarity and surprisal-based informativeness, are not predictive of response quality. Our work provides analytic insights and grounded, scalable metrics to inform the design of qualitative studies and the evaluation of automated interview systems.

Jie Gao, Kaiser Sun, Jen-tse Huang et al.

Autonomous agents such as Claude Code and Codex now operate for hours or even days. Understanding their runtime behavior has become critical for downstream tasks such as diagnosing inefficiencies, fixing bugs, and ensuring better oversight. A primary way to gain this understanding is analyzing the reasoning trajectories and execution traces these agents generate. Yet such data remains in unstructured natural-language form, making it difficult for humans to interpret at scale. We introduce ACT*ONOMY (a combination of Action and Taxonomy), a taxonomy for describing and analyzing agent behavior at runtime. ACT*ONOMY has two components: (1) the taxonomy itself, developed through Grounded Theory and structured as a three-level hierarchy of 10 actions, 46 subactions, and 120 leaf categories; and (2) an open repository that hosts the living taxonomy, provides an automated analysis pipeline that applies it to agent trajectories analysis, and defines an extension protocol for customization and growth. Our experiments show that ACTONOMY can compare behavioral profiles across agents and characterize a single agent's behavior across diverse trajectories, surfacing patterns indicative of failure modes. By providing a shared vocabulary, ACT*ONOMY helps researchers, agent designers, and end users interpret agent behavior more consistently, enabling better oversight and control.

Nikhil Sharma, Zheng Zhang, Daniel Lee et al.

High-quality feedback is essential for effective human-AI interaction. It bridges knowledge gaps, corrects digressions, and shapes system behavior; both during interaction and throughout model development. Yet despite its importance, human feedback to AI is often infrequent and low quality. This gap motivates a critical examination of human feedback during interactions with AIs. To understand and overcome the challenges preventing users from giving high-quality feedback, we conducted two studies examining feedback dynamics between humans and conversational agents (CAs). Our formative study, through the lens of Grice's maxims, identified four Feedback Barriers -- Common Ground, Verifiability, Communication, and Informativeness -- that prevent high-quality feedback by users. Building on these findings, we derive three design desiderata and show that systems incorporating scaffolds aligned with these desiderata enabled users to provide higher-quality feedback. Finally, we detail a call for action to the broader AI community for advances in Large Language Models capabilities to overcome Feedback Barriers.

Han Jiang, Dongyao Zhu, Zhihua Wei et al.

In-Context Learning has shown great potential for aligning Large Language Models (LLMs) with human values, helping reduce harmful outputs and accommodate diverse preferences without costly post-training, known as In-Context Alignment (ICA). However, LLMs' comprehension of input prompts remains agnostic, limiting ICA's ability to address value tensions--human values are inherently pluralistic, often imposing conflicting demands, e.g., stimulation vs. tradition. Current ICA methods therefore face the Instruction Bottleneck challenge, where LLMs struggle to reconcile multiple intended values within a single prompt, leading to incomplete or biased alignment. To address this, we propose PICACO, a novel pluralistic ICA method. Without fine-tuning, PICACO optimizes a meta-instruction that navigates multiple values to better elicit LLMs' understanding of them and improve their alignment. This is achieved by maximizing the total correlation between specified values and LLM responses, theoretically reinforcing value correlation while reducing distractive noise, resulting in effective value instructions. Extensive experiments on five value sets show that PICACO works well with both black-box and open-source LLMs, outperforms several recent strong baselines, and achieves a better balance across up to 8 distinct values.

Ibrahim Khalilov, Chaoran Chen, Ziang Xiao et al.

Mobile applications increasingly rely on sensor data to infer user context and deliver personalized experiences. Yet the mechanisms behind this personalization remain opaque to users and researchers alike. This paper presents a sandbox system that uses sensor spoofing and persona simulation to audit and visualize how mobile apps respond to inferred behaviors. Rather than treating spoofing as adversarial, we demonstrate its use as a tool for behavioral transparency and user empowerment. Our system injects multi-sensor profiles - generated from structured, lifestyle-based personas - into Android devices in real time, enabling users to observe app responses to contexts such as high activity, location shifts, or time-of-day changes. With automated screenshot capture and GPT-4 Vision-based UI summarization, our pipeline helps document subtle personalization cues. Preliminary findings show measurable app adaptations across fitness, e-commerce, and everyday service apps such as weather and navigation. We offer this toolkit as a foundation for privacy-enhancing technologies and user-facing transparency interventions.

Ruoyao Wang, Graham Todd, Eric Yuan et al.

In this work, we investigate the capacity of language models to generate explicit, interpretable, and interactive world models of scientific and common-sense reasoning tasks. We operationalize this as a task of generating text games, expressed as hundreds of lines of Python code. To facilitate this task, we introduce ByteSized32 (Code: github.com/cognitiveailab/BYTESIZED32), a corpus of 32 reasoning-focused text games totaling 20k lines of Python code. We empirically demonstrate that GPT-4 can use these games as templates for single-shot in-context learning, successfully producing runnable games on unseen topics in 28% of cases. When allowed to self-reflect on program errors, game runnability substantially increases to 57%. While evaluating simulation fidelity is labor-intensive, we introduce a suite of automated metrics to assess game fidelity, technical validity, adherence to task specifications, and winnability, showing a high degree of agreement with expert human ratings. We pose this as a challenge task to spur further development at the juncture of world modeling and code generation.

Wei Luo, Yiting Lu, Xin Li et al.

This paper reports on the LoViF 2026 PhyScore challenge, a competition on holistic quality assessment of world-model-generated videos across both 2D and 4D generation settings. The challenge is motivated by a central gap in current evaluation practice: perceptual quality alone is insufficient to judge whether generated dynamics are physically plausible, temporally coherent, and consistent with input conditions. Participants are required to build a metric that jointly predicts four dimensions, i.e., Video Quality, Physical Realism, Condition-Video Alignment, and Temporal Consistency. Depart from that, participants also need to localize physical anomaly timestamps for fine-grained diagnosis. The benchmark dataset contains 1,554 videos generated by seven representative world generative models, organized into three tracks (text-2D, image-to-4D, and video-to-4D) and spanning 26 categories. These categories explicitly cover physics-relevant scenarios, including dynamics, optics, and thermodynamics, together with diverse real-world and creative content. To ensure label reliability, scores and anomaly timestamps are produced through trained human annotation with an additional automated quality-control pass. Evaluation is based on both score prediction and anomaly localization, with a composite protocol that combines TimeStamp_IOU and SRCC/PLCC. This report summarizes the challenge design and provides method-level insights from submitted solutions.

Yu Lu Liu, Hyokun Yun, Tanya Roosta et al.

There is growing interest in exploring user simulation as an alternative to gathering and scoring real user-chatbot interactions for AI chatbot evaluation. For this purpose, it is important to ensure the realism of the simulation, i.e., the extent to which simulated dialogues reflect real dialogues users have with chatbots. Most existing methods evaluating simulation realism produce coarse quality signal and remain solely at the level of individual dialogues. To support more rigorous evaluation in this area, we propose realsim, an evaluation framework that enables practitioners to take a distributional view of real vs. simulated dialogues along 8 dimensions, covering attributes related to the communicative functions of the interaction, user states, and the surface form of user messages. We then instantiate the framework with a curated dataset of 1K multi-turn task-focused real user-chatbot dialogues that cover 16 domains of chatbot applications. Overall, we find that simulated users tend to struggle at capturing communication frictions that real users introduce to interactions, which could make evaluations based on such simulations overly optimistic. We also observe variability in performance across different domains, which may indicate a need for domain-specific user simulators.

Chaoran Chen, Zhiping Zhang, Bingcan Guo et al.

A Large Language Model (LLM) powered GUI agent is a specialized autonomous system that performs tasks on the user's behalf according to high-level instructions. It does so by perceiving and interpreting the graphical user interfaces (GUIs) of relevant apps, often visually, inferring necessary sequences of actions, and then interacting with GUIs by executing the actions such as clicking, typing, and tapping. To complete real-world tasks, such as filling forms or booking services, GUI agents often need to process and act on sensitive user data. However, this autonomy introduces new privacy and security risks. Adversaries can inject malicious content into the GUIs that alters agent behaviors or induces unintended disclosures of private information. These attacks often exploit the discrepancy between visual saliency for agents and human users, or the agent's limited ability to detect violations of contextual integrity in task automation. In this paper, we characterized six types of such attacks, and conducted an experimental study to test these attacks with six state-of-the-art GUI agents, 234 adversarial webpages, and 39 human participants. Our findings suggest that GUI agents are highly vulnerable, particularly to contextually embedded threats. Moreover, human users are also susceptible to many of these attacks, indicating that simple human oversight may not reliably prevent failures. This misalignment highlights the need for privacy-aware agent design. We propose practical defense strategies to inform the development of safer and more reliable GUI agents.

Kevin Pu, Daniel Lazaro, Ian Arawjo et al. · utoronto

AI programming tools enable powerful code generation, and recent prototypes attempt to reduce user effort with proactive AI agents, but their impact on programming workflows remains unexplored. We introduce and evaluate Codellaborator, a design probe LLM agent that initiates programming assistance based on editor activities and task context. We explored three interface variants to assess trade-offs between increasingly salient AI support: prompt-only, proactive agent, and proactive agent with presence and context (Codellaborator). In a within-subject study (N=18), we find that proactive agents increase efficiency compared to prompt-only paradigm, but also incur workflow disruptions. However, presence indicators and interaction context support alleviated disruptions and improved users' awareness of AI processes. We underscore trade-offs of Codellaborator on user control, ownership, and code understanding, emphasizing the need to adapt proactivity to programming processes. Our research contributes to the design exploration and evaluation of proactive AI systems, presenting design implications on AI-integrated programming workflow.

Nikhil Sharma, Q. Vera Liao, Ziang Xiao

Large language models (LLMs) powered conversational search systems have already been used by hundreds of millions of people, and are believed to bring many benefits over conventional search. However, while decades of research and public discourse interrogated the risk of search systems in increasing selective exposure and creating echo chambers -- limiting exposure to diverse opinions and leading to opinion polarization, little is known about such a risk of LLM-powered conversational search. We conduct two experiments to investigate: 1) whether and how LLM-powered conversational search increases selective exposure compared to conventional search; 2) whether and how LLMs with opinion biases that either reinforce or challenge the user's view change the effect. Overall, we found that participants engaged in more biased information querying with LLM-powered conversational search, and an opinionated LLM reinforcing their views exacerbated this bias. These results present critical implications for the development of LLMs and conversational search systems, and the policy governing these technologies.

Rock Yuren Pang, Hope Schroeder, Kynnedy Simone Smith et al. · uw

Large language models (LLMs) have been positioned to revolutionize HCI, by reshaping not only the interfaces, design patterns, and sociotechnical systems that we study, but also the research practices we use. To-date, however, there has been little understanding of LLMs' uptake in HCI. We address this gap via a systematic literature review of 153 CHI papers from 2020-24 that engage with LLMs. We taxonomize: (1) domains where LLMs are applied; (2) roles of LLMs in HCI projects; (3) contribution types; and (4) acknowledged limitations and risks. We find LLM work in 10 diverse domains, primarily via empirical and artifact contributions. Authors use LLMs in five distinct roles, including as research tools or simulated users. Still, authors often raise validity and reproducibility concerns, and overwhelmingly study closed models. We outline opportunities to improve HCI research with and on LLMs, and provide guiding questions for researchers to consider the validity and appropriateness of LLM-related work.

Chaoran Chen, Zhiping Zhang, Ibrahim Khalilov et al.

The rise of Large Language Models (LLMs) has revolutionized Graphical User Interface (GUI) automation through LLM-powered GUI agents, yet their ability to process sensitive data with limited human oversight raises significant privacy and security risks. This position paper identifies three key risks of GUI agents and examines how they differ from traditional GUI automation and general autonomous agents. Despite these risks, existing evaluations focus primarily on performance, leaving privacy and security assessments largely unexplored. We review current evaluation metrics for both GUI and general LLM agents and outline five key challenges in integrating human evaluators for GUI agent assessments. To address these gaps, we advocate for a human-centered evaluation framework that incorporates risk assessments, enhances user awareness through in-context consent, and embeds privacy and security considerations into GUI agent design and evaluation.

Christopher Zhang Cui, Xingdi Yuan, Ziang Xiao et al. · microsoft-research

Reasoning is an essential skill to enable Large Language Models (LLMs) to interact with the world. As tasks become more complex, they demand increasingly sophisticated and diverse reasoning capabilities for sequential decision-making, requiring structured reasoning over the context history to determine the next best action. We introduce TALES, a diverse collection of synthetic and human-written text-adventure games designed to challenge and evaluate diverse reasoning capabilities. We present results over a range of LLMs, open- and closed-weights, performing a qualitative analysis on the top performing models. Despite an impressive showing on synthetic games, even the top LLM-driven agents fail to achieve 15% on games designed for human enjoyment. Code and visualization of the experiments can be found at https://microsoft.github.io/tale-suite.

Jingyu Tang, Chaoran Chen, Jiawen Li et al.

The dark patterns, deceptive interface designs manipulating user behaviors, have been extensively studied for their effects on human decision-making and autonomy. Yet, with the rising prominence of LLM-powered GUI agents that automate tasks from high-level intents, understanding how dark patterns affect agents is increasingly important. We present a two-phase empirical study examining how agents, human participants, and human-AI teams respond to 16 types of dark patterns across diverse scenarios. Phase 1 highlights that agents often fail to recognize dark patterns, and even when aware, prioritize task completion over protective action. Phase 2 revealed divergent failure modes: humans succumb due to cognitive shortcuts and habitual compliance, while agents falter from procedural blind spots. Human oversight improved avoidance but introduced costs such as attentional tunneling and cognitive load. Our findings show neither humans nor agents are uniformly resilient, and collaboration introduces new vulnerabilities, suggesting design needs for transparency, adjustable autonomy, and oversight.

Pengda Wang, Huiqi Zou, Hanjie Chen et al.

Although psychometrics researchers have recently explored the use of large language models (LLMs) as proxies for human participants, LLMs often fail to generate heterogeneous data with human-like diversity, which diminishes their value in advancing social science research. To address these challenges, we explored the potential of the theory-informed Personality Structured Interview (PSI) as a tool for simulating human responses in personality research. In this approach, the simulation is grounded in nuanced real-human interview transcripts that target the personality construct of interest. We have provided a growing set of 357 structured interview transcripts from a representative sample, each containing an individual's response to 32 open-ended questions carefully designed to gather theory-based personality evidence. Additionally, grounded in psychometric research, we have summarized an evaluation framework to systematically validate LLM-generated psychometric data. Results from three experiments demonstrate that well-designed structured interviews could improve human-like heterogeneity in LLM-simulated personality data and predict personality-related behavioral outcomes (i.e., organizational citizenship behaviors and counterproductive work behavior). We further discuss the role of theory-informed structured interviews in LLM-based simulation and outline a general framework for designing structured interviews to simulate human-like data for psychometric research.

Zhuoyan Li, Hangxiao Zhu, Zhuoran Lu et al.

AI-assisted decision making becomes increasingly prevalent, yet individuals often fail to utilize AI-based decision aids appropriately especially when the AI explanations are absent, potentially as they do not %understand reflect on AI's decision recommendations critically. Large language models (LLMs), with their exceptional conversational and analytical capabilities, present great opportunities to enhance AI-assisted decision making in the absence of AI explanations by providing natural-language-based analysis of AI's decision recommendation, e.g., how each feature of a decision making task might contribute to the AI recommendation. In this paper, via a randomized experiment, we first show that presenting LLM-powered analysis of each task feature, either sequentially or concurrently, does not significantly improve people's AI-assisted decision performance. To enable decision makers to better leverage LLM-powered analysis, we then propose an algorithmic framework to characterize the effects of LLM-powered analysis on human decisions and dynamically decide which analysis to present. Our evaluation with human subjects shows that this approach effectively improves decision makers' appropriate reliance on AI in AI-assisted decision making.

Chaoran Chen, Zhiping Zhang, Zeya Chen et al.

LLM-powered computer-use agents (CUAs) are shifting users from direct manipulation to supervisory coordination. Existing oversight mechanisms, however, have largely been studied as isolated interface features, making broader oversight strategies difficult to compare. We conceptualize CUA oversight as a structural coordination problem defined by delegation structure and engagement level, and use this lens to compare four oversight strategies in a mixed-methods study with 48 participants in a live web environment. Our results show that oversight strategy more reliably shaped users' exposure to problematic actions than their ability to correct them once visible. Plan-based strategies were associated with lower rates of agent problematic-action occurrence, but not equally strong gains in runtime intervention success once such actions became visible. On subjective measures, no single strategy was uniformly best, and the clearest context-sensitive differences appeared in trust. Qualitative findings further suggest that intervention depended not only on what controls users retained, but on whether risky moments became legible as requiring judgment during execution. These findings suggest that effective CUA oversight is not achieved by maximizing human involvement alone. Instead, it depends on how supervision is structured to surface decision-critical moments and support their recognition in time for meaningful intervention.

Han Jiang, Pengda Wang, Xiaoyuan Yi et al.

Social sciences have accumulated a rich body of theories and methodologies for investigating the human mind and behaviors, while offering valuable insights into the design and understanding of Artificial Intelligence (AI) systems. Focusing on psychology as a prominent case, this study explores the interdisciplinary synergy between AI and the field by analyzing 1,006 LLM-related papers published in premier AI venues between 2023 and 2025, along with the 2,544 psychology publications they cite. Through our analysis, we identify key patterns of interdisciplinary integration, locate the psychology domains most frequently referenced, and highlight areas that remain underexplored. We further examine how psychology theories/frameworks are operationalized and interpreted, identify common types of misapplication, and offer guidance for more effective incorporation. Our work provides a comprehensive map of interdisciplinary engagement between AI and psychology, thereby facilitating deeper collaboration and advancing AI systems.

Susanne Gaube, Markus Langer, Tim Miller et al.

The use of Artificial Intelligence (AI) in high-risk, decision-making scenarios presents technical, safety, and normative challenges; problems that may only be ameliorated by human oversight. However, notions of human oversight lack a common foundational understanding: oversight architectures are not well defined, the roles involved remain unclear, and implementation steps are opaque. Hence, researchers and practitioners struggle to determine how to design, implement, and evaluate systems that enable effective human oversight. This paper advances a practical framework for effective human oversight of AI systems, based on a cross-disciplinary perspective that draws on insights from computer science, human-computer interaction, psychology, philosophy, and law. The core contributions are: (1) a foundational framework, with a working definition, architecture and processes for effective human oversight of AI systems; (2) an initial template for documenting oversight architectures and processes, applied to diverse domains; and (3) a synthesis of open research challenges that need to be considered in the emerging field of effective human oversight of AI systems.

Zhengyu Hu, Jianxun Lian, Zheyuan Xiao et al.

Recent advances in large language models (LLMs) have enabled human-like social simulations at unprecedented scale and fidelity, offering new opportunities for computational social science. A key challenge, however, is the construction of persona sets that authentically represent the diversity and distribution of real-world populations. Most existing LLM-based social simulation studies focus primarily on designing agentic frameworks and simulation environments, often overlooking the complexities of persona generation and the potential biases introduced by unrepresentative persona sets. In this paper, we propose a systematic framework for synthesizing high-quality, population-aligned persona sets for LLM-driven social simulation. Our approach begins by leveraging LLMs to generate narrative personas from long-term social media data, followed by rigorous quality assessment to filter out low-fidelity profiles. We then apply importance sampling to achieve global alignment with reference psychometric distributions, such as the Big Five personality traits. To address the needs of specific simulation contexts, we further introduce a task-specific module that adapts the globally aligned persona set to targeted subpopulations. Extensive experiments demonstrate that our method significantly reduces population-level bias and enables accurate, flexible social simulation for a wide range of research and policy applications.

Alina Hyk, Kiera McCormick, Mian Zhong et al.

There is growing interest in leveraging LLMs to aid in astronomy and other scientific research, but benchmarks for LLM evaluation in general have not kept pace with the increasingly diverse ways that real people evaluate and use these models. In this study, we seek to improve evaluation procedures by building an understanding of how users evaluate LLMs. We focus on a particular use case: an LLM-powered retrieval-augmented generation bot for engaging with astronomical literature, which we deployed via Slack. Our inductive coding of 368 queries to the bot over four weeks and our follow-up interviews with 11 astronomers reveal how humans evaluated this system, including the types of questions asked and the criteria for judging responses. We synthesize our findings into concrete recommendations for building better benchmarks, which we then employ in constructing a sample benchmark for evaluating LLMs for astronomy. Overall, our work offers ways to improve LLM evaluation and ultimately usability, particularly for use in scientific research.

Han Jiang, Susu Zhang, Xiaoyuan Yi et al.

AI evaluations have become the primary evidence for deploying generative AI systems across high-stakes domains. However, current evaluation paradigms often exhibit systemic validity failures. These issues, ranging from unjustified design choices to misaligned metrics, remain intractable without a principled framework for gathering validity evidence and conducting granular diagnostic analysis. In this position paper, we argue that item-level AI benchmark data is essential for establishing a rigorous science of AI evaluation. Item-level analysis enables fine-grained diagnostics and principled validation of benchmarks. We substantiate this position by dissecting current validity failures and revisiting evaluation paradigms across computer science and psychometrics. Through illustrative analyses of item properties and latent constructs, we demonstrate the unique insights afforded by item-level data. To catalyze community-wide adoption, we introduce OpenEval, a growing repository of item-level benchmark data designed supporting evidence-centered AI evaluation.

Haonan Wang, Junfeng Sun, Xingdi Yuan et al.

Simulating interactive world models remains a core challenge in Large Language Models(LLMs). In this work, we introduce the ByteSized32Refactored, a refactored, modular, and extensible implementation of the original ByteSized32 corpus to explore the task of text game generation. We further optimize the code structure of each text game and create the GameBasic.py foundation library, which centralizes common logic across all 32 games by abstracting 7 base classes (GameObject, etc.) into reusable modules, thereby reducing from 20k to 10k total lines of Python code compared to the original Bytesized32. Our refactored implementation enables extendability - with our centralized design, ByteSized32Refactored can be more efficiently extended to include text games of new scenarios and specifications by reusing the shared logic and functionalities. Extensive experiments with GPT-4o demonstrate a mix of performance - with Bytesized32Refactored, the generated text games for unseen scenarios showcase quality improvements on two of the four evaluation dimensions while decreases on the other two, indicating that the hierarchical structure of the refactored code presents new challenges for LLMs. Overall, we highlight that our extensible code structure, centered on the foundation library and the modular optimization, not only facilitates LLM adaptation to environment specifications but also establishes a scalable environment that supports future extensions.

Veda Duddu, Jash Rajesh Parekh, Andy Mao et al.

Workplace negotiations are undermined by psychological barriers, which can even derail well-prepared tactics. AI offers personalized and always -- available negotiation coaching, yet its effectiveness for negotiation preparedness remains unclear. We built Trucey, a prototype AI coach grounded in Brett's negotiation model. We conducted a between-subjects experiment (N=267), comparing Trucey, ChatGPT, and a traditional negotiation Handbook, followed by in-depth interviews (N=15). While Trucey showed the strongest reductions in fear relative to both comparison conditions, the Handbook outperformed both AIs in usability and psychological empowerment. Interviews revealed that the Handbook's comprehensive, reviewable content was crucial for participants' confidence and preparedness. In contrast, although participants valued AI's rehearsal capability, its guidance often felt verbose and fragmented -- delivered in bits and pieces that required additional effort -- leaving them uncertain or overwhelmed. These findings challenge assumptions of AI superiority and motivate hybrid designs that integrate structured, theory-driven content with targeted rehearsal, clear boundaries, and adaptive scaffolds to address psychological barriers and support negotiation preparedness.

Han Jiang, Xiaoyuan Yi, Zhihua Wei et al.

Warning: Contains harmful model outputs. Despite significant advancements, the propensity of Large Language Models (LLMs) to generate harmful and unethical content poses critical challenges. Measuring value alignment of LLMs becomes crucial for their regulation and responsible deployment. Although numerous benchmarks have been constructed to assess social bias, toxicity, and ethical issues in LLMs, those static benchmarks suffer from evaluation chronoeffect, in which, as models rapidly evolve, existing benchmarks may leak into training data or become saturated, overestimating ever-developing LLMs. To tackle this problem, we propose GETA, a novel generative evolving testing approach based on adaptive testing methods in measurement theory. Unlike traditional adaptive testing methods that rely on a static test item pool, GETA probes the underlying moral boundaries of LLMs by dynamically generating test items tailored to model capability. GETA co-evolves with LLMs by learning a joint distribution of item difficulty and model value conformity, thus effectively addressing evaluation chronoeffect. We evaluated various popular LLMs with GETA and demonstrated that 1) GETA can dynamically create difficulty-tailored test items and 2) GETA's evaluation results are more consistent with models' performance on unseen OOD and i.i.d. items, laying the groundwork for future evaluation paradigms.

Yu Lu Liu, Su Lin Blodgett, Jackie Chi Kit Cheung et al.

Benchmarking is seen as critical to assessing progress in NLP. However, creating a benchmark involves many design decisions (e.g., which datasets to include, which metrics to use) that often rely on tacit, untested assumptions about what the benchmark is intended to measure or is actually measuring. There is currently no principled way of analyzing these decisions and how they impact the validity of the benchmark's measurements. To address this gap, we draw on evidence-centered design in educational assessments and propose Evidence-Centered Benchmark Design (ECBD), a framework which formalizes the benchmark design process into five modules. ECBD specifies the role each module plays in helping practitioners collect evidence about capabilities of interest. Specifically, each module requires benchmark designers to describe, justify, and support benchmark design choices -- e.g., clearly specifying the capabilities the benchmark aims to measure or how evidence about those capabilities is collected from model responses. To demonstrate the use of ECBD, we conduct case studies with three benchmarks: BoolQ, SuperGLUE, and HELM. Our analysis reveals common trends in benchmark design and documentation that could threaten the validity of benchmarks' measurements.

Ruoyao Wang, Graham Todd, Ziang Xiao et al.

Virtual environments play a key role in benchmarking advances in complex planning and decision-making tasks but are expensive and complicated to build by hand. Can current language models themselves serve as world simulators, correctly predicting how actions change different world states, thus bypassing the need for extensive manual coding? Our goal is to answer this question in the context of text-based simulators. Our approach is to build and use a new benchmark, called ByteSized32-State-Prediction, containing a dataset of text game state transitions and accompanying game tasks. We use this to directly quantify, for the first time, how well LLMs can serve as text-based world simulators. We test GPT-4 on this dataset and find that, despite its impressive performance, it is still an unreliable world simulator without further innovations. This work thus contributes both new insights into current LLM's capabilities and weaknesses, as well as a novel benchmark to track future progress as new models appear.

Ziang Xiao, Susu Zhang, Vivian Lai et al.

We address a fundamental challenge in Natural Language Generation (NLG) model evaluation -- the design and evaluation of evaluation metrics. Recognizing the limitations of existing automatic metrics and noises from how current human evaluation was conducted, we propose MetricEval, a framework informed by measurement theory, the foundation of educational test design, for conceptualizing and evaluating the reliability and validity of NLG evaluation metrics. The framework formalizes the source of measurement error and offers statistical tools for evaluating evaluation metrics based on empirical data. With our framework, one can quantify the uncertainty of the metrics to better interpret the result. To exemplify the use of our framework in practice, we analyzed a set of evaluation metrics for summarization and identified issues related to conflated validity structure in human-eval and reliability in LLM-based metrics. Through MetricEval, we aim to promote the design, evaluation, and interpretation of valid and reliable metrics to advance robust and effective NLG models.

Ziang Xiao, Michelle X. Zhou, Wenxi Chen et al.

Interview chatbots engage users in a text-based conversation to draw out their views and opinions. It is, however, challenging to build effective interview chatbots that can handle user free-text responses to open-ended questions and deliver engaging user experience. As the first step, we are investigating the feasibility and effectiveness of using publicly available, practical AI technologies to build effective interview chatbots. To demonstrate feasibility, we built a prototype scoped to enable interview chatbots with a subset of active listening skills - the abilities to comprehend a user's input and respond properly. To evaluate the effectiveness of our prototype, we compared the performance of interview chatbots with or without active listening skills on four common interview topics in a live evaluation with 206 users. Our work presents practical design implications for building effective interview chatbots, hybrid chatbot platforms, and empathetic chatbots beyond interview tasks.

Ziang Xiao, Michelle X. Zhou, Q. Vera Liao et al.

The rise of increasingly more powerful chatbots offers a new way to collect information through conversational surveys, where a chatbot asks open-ended questions, interprets a user's free-text responses, and probes answers whenever needed. To investigate the effectiveness and limitations of such a chatbot in conducting surveys, we conducted a field study involving about 600 participants. In this study with mostly open-ended questions, half of the participants took a typical online survey on Qualtrics and the other half interacted with an AI-powered chatbot to complete a conversational survey. Our detailed analysis of over 5200 free-text responses revealed that the chatbot drove a significantly higher level of participant engagement and elicited significantly better quality responses measured by Gricean Maxims in terms of their informativeness, relevance, specificity, and clarity. Based on our results, we discuss design implications for creating AI-powered chatbots to conduct effective surveys and beyond.