Ching Christie Pang

Ching Christie Pang, Yawei Zhao, Zhizhuo Yin et al.

In recent years, artificial intelligence (AI) has become increasingly integrated into education, reshaping traditional learning environments. Despite this, there has been limited investigation into fully operational artificial human lecturers. To the best of our knowledge, our paper presents the world's first study examining their deployment in a real-world educational setting. Specifically, we investigate the use of "digital teachers," AI-powered virtual lecturers, in a postgraduate course at the Hong Kong University of Science and Technology (HKUST). Our study explores how features such as appearance, non-verbal cues, voice, and verbal expression impact students' learning experiences. Findings suggest that students highly value naturalness, authenticity, and interactivity in digital teachers, highlighting areas for improvement, such as increased responsiveness, personalized avatars, and integration with larger learning platforms. We conclude that digital teachers have significant potential to enhance education by providing a more flexible, engaging, personalized, and accessible learning experience for students.

Ching Christie Pang, Xuetong Wang, Yuk Hang Tsui et al.

Online knowledge communities (OKC) such as Stack Exchange, Reddit, and Zhihu have long functioned as socio technical infrastructures for collective problem solving. The rapid adoption of Generative AI (GenAI) introduces both complementarity and substitution. Large language models (LLMs) offer faster, more accessible drafts, yet divert traffic and contributions away from OKC that also provided their training data. To understand how communities adapt under this systemic shock, we report a mixed-methods study combining an online survey (N=217) and interviews with 11 current users. Findings show that while users increasingly rely on AI for convenience, they still turn to OKC for complex, ambiguous, or trust sensitive questions. Participants express polarized attitudes toward AI, reflecting divergent hopes and uncertainties about its role. Yet across perspectives, sustaining sociability, empathy, and reciprocity emerges as essential for community resilience. We argue that GenAI's impact constitutes not a terminal decline but a design challenge: to reimagine socio-technical complementarities that balance automation's efficiency with human judgment, trust, and collective stewardship in the evolving knowledge commons. To decline or sustain, it is now or never to take action.

Ching Christie Pang, Yi Gao, Xuetong Wang et al.

What does it mean to fall in love with something we know is virtual? The proliferation of conversational AI enables users to create customizable companions, fostering new intimate relationships that, while virtual, are perceived as authentic. However, public understanding of these bonds is limited, and platform policies regarding these interactions remain inconsistent. There is a pressing need for further HCI research to investigate: (a) the design affordances in AI that construct bonds and a sense of intimacy, (b) how such long-term engagement impacts users' real lives, and (c) how to balance user autonomy with platform regulation in the design of these systems without compromising users' well-being and experiences. This paper takes a step toward addressing these goals by providing a concrete definition of human AI intimacy based on in depth interviews with 30 users engaged in romantic relationships with AI companions. We elucidate the complexities of these relationships, from their formation to sustainability, and identify key features of the bonds formed. Notably, we introduce the AI Amplifier Effect, where the AI serves as a medium that intensifies the user's existing emotional state, leading to divergent positive, neutral, and negative impacts. We argue that designing for emotion must extend beyond technical affordances to encompass the essence of human affection. This paper's contributions aim to initiate a conversation and guide future research on human AI relationships within the HCI community.