Claudio Juan Tessone

Marcelo Serrano Zanetti, Ingo Scholtes, Claudio Juan Tessone et al.

Social organization and division of labor crucially influence the performance of collaborative software engineering efforts. In this paper, we provide a quantitative analysis of the relation between social organization and performance in Gentoo, an Open Source community developing a Linux distribution. We study the structure and dynamics of collaborations as recorded in the project's bug tracking system over a period of ten years. We identify a period of increasing centralization after which most interactions in the community were mediated by a single central contributor. In this period of maximum centralization, the central contributor unexpectedly left the project, thus posing a significant challenge for the community. We quantify how the rise, the activity as well as the subsequent sudden dropout of this central contributor affected both the social organization and the bug handling performance of the Gentoo community. We analyze social organization from the perspective of network theory and augment our quantitative findings by interviews with prominent members of the Gentoo community which shared their personal insights.

Marcelo Serrano Zanetti, Ingo Scholtes, Claudio Juan Tessone et al.

Efficient bug triaging procedures are an important precondition for successful collaborative software engineering projects. Triaging bugs can become a laborious task particularly in open source software (OSS) projects with a large base of comparably inexperienced part-time contributors. In this paper, we propose an efficient and practical method to identify valid bug reports which a) refer to an actual software bug, b) are not duplicates and c) contain enough information to be processed right away. Our classification is based on nine measures to quantify the social embeddedness of bug reporters in the collaboration network. We demonstrate its applicability in a case study, using a comprehensive data set of more than 700,000 bug reports obtained from the Bugzilla installation of four major OSS communities, for a period of more than ten years. For those projects that exhibit the lowest fraction of valid bug reports, we find that the bug reporters' position in the collaboration network is a strong indicator for the quality of bug reports. Based on this finding, we develop an automated classification scheme that can easily be integrated into bug tracking platforms and analyze its performance in the considered OSS communities. A support vector machine (SVM) to identify valid bug reports based on the nine measures yields a precision of up to 90.3% with an associated recall of 38.9%. With this, we significantly improve the results obtained in previous case studies for an automated early identification of bugs that are eventually fixed. Furthermore, our study highlights the potential of using quantitative measures of social organization in collaborative software engineering. It also opens a broad perspective for the integration of social awareness in the design of support infrastructures.

Marcelo Serrano Zanetti, Emre Sarigol, Ingo Scholtes et al.

The success of open source projects crucially depends on the voluntary contributions of a sufficiently large community of users. Apart from the mere size of the community, interesting questions arise when looking at the evolution of structural features of collaborations between community members. In this article, we discuss several network analytic proxies that can be used to quantify different aspects of the social organisation in social collaboration networks. We particularly focus on measures that can be related to the cohesiveness of the communities, the distribution of responsibilities and the resilience against turnover of community members. We present a comparative analysis on a large-scale dataset that covers the full history of collaborations between users of 14 major open source software communities. Our analysis covers both aggregate and time-evolving measures and highlights differences in the social organisation across communities. We argue that our results are a promising step towards the definition of suitable, potentially multi-dimensional, resilience and risk indicators for open source software communities.