Alice Good

Arunasalam Sambhanthan, Alice Good

The problem of destination accessibility is a vital concern in the sustainable tourism development in the emerging regions due to the increasing numbers of tourism business growth in the recent times. Tourism is one of the potential foreign exchange earning sectors, which place sustainability as one of the main success metrics for benchmarking the overall development of the industry. On the other hand, there are several destinations, which are inaccessible to tourists due to several reasons. Underutilization of potential destinations in both pre purchase and consumption stages is a strategic disadvantage for emerging countries on leading their tourism industry towards sustainability. This research embarks on a content analysis of second life based tourism groups and places. Requirement of a virtual world model to increase the destination accessibility of tourism products has been outlined. The model has to be designed with visual and auditory experience to tourists. The model is expected to enhance the accessibility of destinations for users of different categories.

Alice Good, Paul Gnanayutham, Arunasalam Sambhanthan et al.

This paper aims to present the current position of the ongoing research into developing the requirements and acceptance of a virtual therapeutic community in Second Life, specifically for people with Borderline Personality Disorder (BPD). The research has identified this particular user group given that people with BPD often require high levels of support, which can result in emergency hospital admissions, in addition to the significant economic cost of treating people BPD in relation to other mental illnesses (NCCMH, 2009). The research is also intended to be used as framework for other mental health conditions. This work is a continuation of the research carried out in exploring the potential of virtual therapeutic communities based on existing models of therapeutic hospitals as well as virtual treatments and support, in treating people with BPD. An interdisciplinary approach to this research features collaboration from areas in HCI, forensic psychology and psychotherapy.

Alice Good, Arunasalam Sambhanthan, Vahid Panjganj

The premise of this paper is to explore the potential of reminiscing in facilitating self soothing. The research presented looks at people's activities on Facebook and whether these particular activities impact upon their perceived sense of wellbeing, furthermore, whether specific Facebook activities enable a self-soothing effect when feeling low in mood. A survey was distributed amongst Facebook users. The results from the study appear to indicate that in comparison to other Facebook activities, looking back upon photos and wall posts in particular, could have a positive impact upon wellbeing. Additionally, the results indicate that people who have mental health problems, experience a more positive impact upon their wellbeing when looking at photos and wall posts, than those who did not have a history of mental health issues. The results from the research presented here contribute towards the viability of developing a mobile application to facilitate positive reminiscing

Arunasalam Sambhanthan, Alice Good

This research explores the accessibility issues with regard to the e-commerce websites in developing countries, through a study of Sri Lankan hotel websites. A web survey and a web content analysis were conducted as the methods to elicit data on web accessibility. Factors preventing accessibility were hypothesized as an initial experiment. Affecting design elements are identified through web content analysis, the results of which are utilized to develop specific implications for improving web accessibility. The hypothesis tests show that there is no significant correlation between accessibility and geographical or economic factors. However, physical impairments of users have a considerable influence on the accessibility of web page user interface if it has been designed without full consideration of the needs of all users. Especially, visual and mobility impaired users experience poor accessibility. Poor readability and less navigable page designs are two observable issues, which pose threats to accessibility. The lack of conformance to W3C accessibility guidelines and the poor design process are the specific shortcomings which reduce the overall accessibility. Guidelines aim to improve the accessibility of sites with a strategic focus. Further enhancements are suggested with adherence to principles, user centered design and developing customizable web portals compatible for connections with differing speeds. Re-ordering search results has been suggested as one of the finest step towards making the web content accessible for users with differing needs. A need for developing new design models for differencing user groups and implementing web accessibility strategy are emphasized as vital steps towards effective information dissemination via e-commerce websites in the developing countries.

Alice Good, Arunasalam Sambhanthan, Vahid Panjganj et al.

This paper seeks to present the findings of a focus group and questionnaire in assessing how aware mental health professionals, who have experience with people with Borderline Personality Disorder (BPD), are in the extent of ICT based support for people with BPD. The methods used were both qualitative and quantitative and used descriptive data. Content analysis was used to explore specific themes and results were cross-examined between the two methods. The work should be viewed as an exploratory study into the viability and likely acceptance of a virtual support community specifically designed for people with BPD. The long term aim is to provide additional support for people with BPD, especially when they are in crisis and might be at a higher risk of harm.

Alice Good, Clare Wilson, Claire Ancient et al.

In this paper the research draws upon reminiscence therapy, which is used in treating dementia, as an applied theory to promote well being in people who experience low moods. The application proposed here aims to promote wellbeing for people suffering from mood disorders and dementia but could potentially be used to enhance wellbeing for many types of users. Use of the application is anticipated to improve mood in a group of users where severe emotional problems are prevalent. The research aims to evaluate the effectiveness of a reminiscence based application in promoting well being in people specifically with Borderline Personality Disorder (BPD). The long term objective of this research is to establish the effectiveness of reminiscence theory on user groups aside from dementia, particularly other mental illnesses. The research advocates involving end users within the design process both to inform and evaluate the development of a mobile and tablet application.

Arunasalam Sambhanthan, Alice Good

The problem of destination accessibility is a vital concern in the sustainable tourism development in the emerging regions due to the increasing numbers of tourism business growth in the recent times. Tourism is one of the potential foreign exchange earning sectors, which place sustainability as one of the main success metrics for benchmarking the industry's overall development. On the other hand, there are several destinations, which are inaccessible to tourists due to several reasons. Underutilization of potential destinations in both pre purchase and consumption stages is a strategic disadvantage for emerging countries on leading their tourism industry towards sustainability. A virtual world model to increase the destination accessibility of tourism products has been proposed. The model has to be designed with visual and auditory experience to tourists. The model is expected to enhance the accessibility of destinations for users of different categories. Elderly users, users with panic disorders, users with mobility impairments also will be able to enjoy traveling experience just same as other, through the proposed model.

Arunasalam Sambhanthan, Alice Good

This research explores the accessibility issues with regard to the e-commerce websites in developing countries, through a subjective study of Sri Lankan hotel websites. A web survey and a web content analysis were conducted as the methods to elicit data on web accessibility. Factors preventing accessibility were hypothesized as an initial experiment. Hazardous design elements are identified through web content analysis, the results of which are utilized to develop specific implications for improving web accessibility. The hypothesis tests show that there is no significant correlation between accessibility and geographical or economic factors. However, physical impairments of users have a considerable influence on the accessibility. Especially, visual and mobility impaired users experience poor accessibility. Poor readability and less navigable page designs are two observable issues, which pose threats to accessibility. The lack of conformance to W3C accessibility guidelines and the poor design process are the specific shortcomings which reduce the overall accessibility. Guidelines aim to improve the accessibility of sites with a strategic focus. Further enhancements are suggested with adherence to principles and user centered design and developing customizable web portals compatible for connections with differing speeds. A need for developing new design models for differencing user groups and implementing web accessibility strategy are emphasized as vital steps towards effective information dissemination via e-commerce websites in the developing countries.

Arunasalam Sambhanthan, Alice Good

This research presents the development of a critical success factor matrix for increasing positive user experience of hotel websites based upon user ratings. Firstly, a number of critical success factors for web usability have been identified through the initial literature review. Secondly, hotel websites were surveyed in terms of critical success factors identified through the literature review. Thirdly, Herzberg's motivation theory has been applied to the user rating and the critical success factors were categorized into two areas. Finally, the critical success factor matrix has been developed using the two main sets of data.